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Holly326637175nwr
Participant
April 14, 2025
Question

bulleted and numbered lists crashing

  • April 14, 2025
  • 2 replies
  • 291 views

Photoshop v26.5 on Windows 11 - 24H2

Having a serious issue with Photoshop crashing. This is only for files that I have been working on for the past three days. When I open the file, it has an alert that says "Some text layers may need to be updated before they can be used for vector based output. Do you want to update these layers?" It doesn't matter whether I click No or Update. Both options crash Photoshop. The problem layers are those that have the bulleted and numbered lists. I have tried uninstalling/reinstalling, installing previous versions. Etc. This is not affecting older files of mine that also utilize the lists feature. Any suggestions would be helpful. 

2 replies

H
Holly326637175nwrAuthor
Participant
April 24, 2025

Thanks for commenting! I have submitted multiple crash reports with no response. It is happening for every new document I create, whether I save it in the cloud or on my local drive. I've tried clearing my CT Font Cache with no luck. 

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
April 24, 2025

Hi, we've rolled out an update for Photoshop (version 26.6) today. Could you try updating the app to check if you still experience the same behavior? You can check out: https://adobe.ly/42LSOgg

 

Let us know how it goes! 
Thanks,
Nikunj

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
April 14, 2025

@Holly326637175nwr 

 

Sorry to hear about the crash! To help us investigate further, could you please share a few additional details:

 

  • A crash report: Submit a crash report

  • Is the issue specific to this file?

  • Have you tried adding bullets and numbering in a new file—does it crash there too?

  • Where is the file saved (e.g., local drive, network, or cloud storage)?

  • If the issue seems to be limited to this file, would you be able to share it with us? We’ll try recovering it on our end.

 

Thanks!

Srishti

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