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Participant
August 24, 2025
Question

Buttons fail to work for 3 months (PS for Web)

  • August 24, 2025
  • 1 reply
  • 105 views

I use photoshop web browser on my samsung fold 6. During May i believe there was an update that also caused the buttons not to work with the file menu type settings and the zoom. The zoom options don't work at all, zoom in, out , 200%, and so on but I can click the search button and type zoom in and click it in the search field and the zoom will function. Otherwise all top menu option buttons function like and , ,invite, cloud, name, It seems to only affect the file options like back to home, save as, export, settings, ect.

 

Everything within the drop down menu either doesn't respond at all or some settings will function if I hold down the button which opens a second drop menu, like clicking layer, then clip to layer bounds, that button will function but I had to hold the buttons down and quickly swipe over or it just closes the menu.

 

The version history does not function either, which is very frustrating because I've had some site crashes lately that caused me to lose a of hours of editing work. It froze as I was trying to make sure it saved and it then reverted to my prior open 5 hours before, although in the case version history probably wouldn't have helped anyway but there should have been save points in between, so idk 樂.

 

But I believe I sent in a bug report a few months ago when this button first began reporting the issues with the zoom button.

1 reply

Sameer K
Community Manager
Community Manager
August 27, 2025

Hey, @Doxiemom93. Welcome to the Photoshop Community. 

 

The Samsung Fold 6 does not meet the system requirements for using Photoshop Web: https://adobe.ly/3VkvX8h;

 

The web surface is fast-paced and does not require user input for updates. You can use Photoshop on Android (beta) for now: 

https://adobe.ly/3JAKbiK

 

Learn more: https://adobe.ly/4oWjiG2


Sameer K
(Type '@' and type my name to mention me when you reply)