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chrisg52811116
chrisg52811116
Participating Frequently
Sep 10, 2017 6:35 AM UTC
Question

Camera raw files and canon 6D mark II

Hi

I have recently purchased the canon 6D mark II but now find that I cannot preview the image files when trying to open in PScc, instead all I can see is the windows Raw icon . I have uploaded the camera raw file to 9.12 which is supposed to support the new canon model but this hasn't made any difference (Lightroom appears to be working fine). I note that others have had similar problems with PSE and earlier versions of PS and the suggested fix appears to be to convert the files to DNG. I really dont want to do this every time I add new images to PS. Have I missed something or are we still waiting for an upgrade from Adobe or what?

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    4 replies

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    Sep 10, 2017 8:13 AM UTC

    If you've definitely got 9.12 installed and you've definitely confirmed that via Help > About Plug-Ins > Camera Raw, can you actually open 6D Mark II Raw files in Photoshop?

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    chrisg52811116
    chrisg52811116Author
    Participating Frequently
    Sep 10, 2017 9:43 AM UTC

    Hi John

    Yes, Photoshop will actually open a file. The problem is that I cannot see which image it is that I am opening. So, in photoshop I go file, open and then navigate to the file that contains the photos that I want to edit. All the images are listed in the folder but when I change the view to medium-sized or large icons to display thumbnails of the images I just get the raw icon (blue mountain inside a blue frame). For images taken with older cameras there is no problem seeing the image thumbnails.

    Cheers

    Chris

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    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    Sep 10, 2017 8:04 AM UTC

    The 6D Mark II was first supported by 9.12.

    Sounds like you have not installed the Camera Raw 9.12 update correctly.

    In Photoshop, click Help > About Plug-Ins > Camera Raw to confirm which version you've got installed.

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    chrisg52811116
    chrisg52811116Author
    Participating Frequently
    Sep 10, 2017 8:07 AM UTC

    Thanks, already checked the camera raw version that photoshop is using and it appears to be correct.

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