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Inspiring
Aug 24, 2026 7:48 PM UTC
Answered

Camera raw opens and processes one file perfectly but I get an error if I then try to open a second raw file

The error is :- Could not open ???.CR3 because of a program error.

    NezzamCorrect answer
    Inspiring
    Aug 27, 2026 2:02 PM UTC

    I think I have found the problem with help from Adobe. I run a script to fit Images to screen when opening them. This seemed to be causing the issue. I have disabled that and everything seems OK (for now).

    10 replies

    NezzamAuthorCorrect answer
    Inspiring
    Aug 27, 2026 2:02 PM UTC

    I think I have found the problem with help from Adobe. I run a script to fit Images to screen when opening them. This seemed to be causing the issue. I have disabled that and everything seems OK (for now).

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    Participant
    Aug 25, 2026 4:16 AM UTC
     

    If Camera Raw opens the first RAW file normally but gives an error when you try to open a second one, I’d suspect a Photoshop/Camera Raw cache, memory, or GPU issue rather than the RAW file itself.

    Try these in order:

    1. Update Photoshop and Camera Raw through the Creative Cloud app.
    2. Close Photoshop, restart your computer, and try opening two different RAW files.
    3. In Photoshop, go to Edit → Preferences → Camera Raw → Performance and disable Use Graphics Processor, then restart Photoshop.
    4. Clear the Camera Raw cache from the same Performance settings.
    5. Make sure you have plenty of free disk space, especially on the drive used for Photoshop’s scratch disk.
    6. Test with another RAW file from a different folder/card. If only files from one camera/card fail, the files may be corrupted.
    7. If the problem continues, reset Photoshop preferences and test again.

    If you can post the exact error message, Photoshop version, Camera Raw version, camera model, and OS, it should be possible to narrow down the cause much more accurately.

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    Trevor.Dennis
    Community Expert
    Community Expert
    Aug 25, 2026 5:07 AM UTC

    Clearing the cache is a good idea.

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    Yasir252
    New Member
    Aug 25, 2026 8:42 AM UTC
    • Digital creator & multimedia software reviewer at yasir252.org. Exploring graphic design utilities, video editing workflows, and PC productivity tools.

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    Trevor.Dennis
    Community Expert
    Community Expert
    Aug 25, 2026 3:37 AM UTC

    The obvious question is, is it always the same RAW file that causes the issue?

    Or does it not matter what particular file is involved?  It’s always the second file that causes the error message.

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    NezzamAuthor
    Inspiring
    Aug 25, 2026 12:53 PM UTC

    No. It’s any second raw file.

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    Legend
    Aug 25, 2026 3:27 AM UTC

    Anything odd about the filename? (forbidden characters, etc)
    Did you import files using LrC?
    Did you copy the files from the memory card to a storage location?
    If you’re opening from Bridge, is the thumbnail visible?

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    Larry
    NezzamAuthor
    Inspiring
    Aug 25, 2026 12:54 PM UTC

    It seems to work using Bridge but I don’t usually use that.

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