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Participant
October 3, 2023
Question

Can't Access Adobe Reader with my Lightroom/Photoshop Account

  • October 3, 2023
  • 2 replies
  • 241 views

I'm having an issue where I have 2 Adobe Creative Cloud Accounts on the same computer. 1 for personal which includes Photoshop and Lightroom & 1 for work that includes Acrobat Pro. I've already been told I can't merge these accounts (which is frustrating) but now I'm having another issue.

 

When I'm signed in to my personal account (with Lightroom/Photoshop) I can't access Adobe reader to open PDF files. Whenever I try to open a PDF file it asks me to pay for Acrobat Pro. I'm assuming it's because I already have it installed on my computer for my work log in.

 

How do I get Adobe Reader on my personal account so I don't need to log out every time I want to view a PDF?

 

This is very frustrating

2 replies

Participant
September 15, 2025

2 years later and I have the same issue.  

Nancy OShea
Community Expert
Community Expert
September 16, 2025

Use the FREE online tools. 

https://www.adobe.com/acrobat/online.html

 

Nancy O'Shea— Product User & Community Expert
Participant
October 5, 2023

I just phoned Adobe customer service and was told there is no solution to this issue. Very frustrating as I know I'm not the only person with this issue. Adobe, you need to fix this because it's ridiculous!