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markfug
Inspiring
Oct 9, 2026 5:57 PM UTC
Answered

Can't access the Format drop down menu in Save As and Save a Copy

Clicking on the Format drop down menu shows the menu for a fraction of a second. I’m unable to change and save in other formats from these menus.

ver. 27.11.0

macOS Golden Gate 27.0.1

MacBook Pro M1

    Jeff Arola
    Jeff ArolaCorrect answer
    Community Expert
    Oct 9, 2026 6:47 PM UTC

    I’m not seeing that here on a MacBook Pro M4 with Golden Gate 27.0.1 and Photoshop 2026 (ps ver 27.11)

     

    I would try a reset of the Photoshop preferences:

    https://helpx.adobe.com/photoshop/desktop/get-started/settings-and-preferences/reset-preferences.html

     

    In addition i would also trash the following files:

    com.adobe.Photoshop.plist

    and

    Adobe Photoshop 2026 Paths

    that are found in:

    Macintosh HD/Users/UserName/Library/Preferences

     

     

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    2 replies

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity ExpertCorrect answer
    Community Expert
    Oct 9, 2026 6:47 PM UTC

    I’m not seeing that here on a MacBook Pro M4 with Golden Gate 27.0.1 and Photoshop 2026 (ps ver 27.11)

     

    I would try a reset of the Photoshop preferences:

    https://helpx.adobe.com/photoshop/desktop/get-started/settings-and-preferences/reset-preferences.html

     

    In addition i would also trash the following files:

    com.adobe.Photoshop.plist

    and

    Adobe Photoshop 2026 Paths

    that are found in:

    Macintosh HD/Users/UserName/Library/Preferences

     

     

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    markfugAuthor
    Inspiring
    Oct 9, 2026 7:45 PM UTC

    I did both, but it needed an additional computer reboot to actually solve. Thank you.

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