Participant

Answered

Can't create a new file in photoshop 2025 on Mac.

Forum|Forum|1 year ago
April 26, 2025
4 replies
624 views

Here's the basics: whenever I try and create a new file on the latest version of Photoshop, it loads and then does nothing. Attached is a video of this. Here are my specs:
MacBook Air 13-inch

Apple M4 chip

16GB memory
Sequoia 15.4.1
Newest version of PS

Screen_Recording_2025-04-25_at_6-11-57 PM.zip

macOS

Correct answer Jeff Arola

Looks like your running Photoshop 2025 (ps ver 26.6) under Rosetta.

Go to Applications/Adobe Photoshop 2025

right click on the Adobe Photoshop 2025.app

then click Get Info and uncheck

Open using Rosetta

Jeff Arola

Correct answer

Community Expert

Looks like your running Photoshop 2025 (ps ver 26.6) under Rosetta.

Go to Applications/Adobe Photoshop 2025

right click on the Adobe Photoshop 2025.app

then click Get Info and uncheck

Open using Rosetta

AxelMatt

Community Expert

See Gelöst: Unable to create a new file in Photoshop 2020 (21.... - Adobe Community - 10797472

It's depends to an older version, but try and check the steps that were proposed.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

Critty_Yeet2127Author

Participant

The reset didn't work, so heres my system info:

Adobe Photoshop Version: 26.6.0 20250414.r.14 f1f3569 x64

Number of Launches: 2

Operating System: Mac OS 15.4.1

System architecture: AppleRosetta CPU Family:6, Model:12, Stepping:0, HybridCPU(4:6)

Physical processor count: 10

Processor speed: 2400 MHz

Built-in memory: 16384 MB

Free memory: 7716 MB

Memory available to Photoshop: 13223 MB

Memory used by Photoshop: 70 %

Crash Handler: Adobe

DCX Version: 8.20.0

SAM SDK Version: 12.1.1

ACP.local Status:

- SDK Version: 5.3.0

- Core Sync Status: Reachable and compatible

- Core Sync Running: 7.4.0.31

- Min Core Sync Required: 4.3.66.28

Live Edit Client SDK Version: v5.0.0-beta.11

Adobe Firefly: Please use any generative AI feature to view the latest version.

OpenColorIO version: 2.4.0

C2PA library version: adobe_c2pa/0.14.2 c2pa-rs/0.43.0

NGL Version: 1.40.0.10

Chalkboard: Disabled.

Chalkboard Doc Create: Disabled.

Precise Color Management for HDR Display: Enabled.

Alias Layers: Disabled.

Highbeam: Enabled.

Touch Bar Property Feedback: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Large

HarfBuzz Version: 8.4.0

TextEngine: Unified Text Engine

======= GPU

Native API stable: True

OpenCL API stable: True

GPUDeny: 0

GPUForce: 0

useGPU: 1

useOpenCL: 1

isGPUCapable: 1

isGPUAllowed: 1

GPUName: Apple M4

GPUVendor: APPLE

Apple M4 UNKNOWN, APPLE

IsNativeGPUCapable: 1

IsOpenCLGPUCapable: 1

HasSufficientRAM: 1

GPU accessible RAM: 11,453 MB

Required GPU accessible RAM: 1,500 MB

UseGraphicsProcessorChecked: 1

UseOpenCLChecked: 1

Display: 1

Display Bounds: (0, 0) -> (2940, 1912)

Display scale: 2

High DPI Monitor

Main Display

Display Type: WCG

------- Sniffer output

[0 ms]

Launch GPUSnifferThread

[1 ms]

Start RunAllAPIs

[1 ms]

/Applications/Adobe Photoshop 2025/Adobe Photoshop 2025.app/Contents/MacOS/sniffer -baseTimeMS=627702863 -comment=Photoshop Version: Adobe Photoshop 26.6.0 20250414.r.14 f1f3569 x64

[1 ms]

Start GetSnifferResult

[546 ms]

Start sniffer 2025-04-26 01:19:44

# Photoshop Version: Adobe Photoshop 26.6.0 20250414.r.14 f1f3569 x64

sniffer -baseTimeMS=627702863 -comment=Photoshop Version: Adobe Photoshop 26.6.0 20250414.r.14 f1f3569 x64

{304 ms}

Start platform native

# displays: 1

Display 0

Display: 1

Main: TRUE

Built in: TRUE

Stereo: FALSE

Bounds: (0, 0) -> (2,940, 1,912)

Dimensions: (2,940 1,912)

Display scale: 2

Physical size: (290.568 188.968)

Pixel size: (0.0988327 0.0988327)

Dynamic range: (0 2)

Attached Device: (DeviceID name=Apple M4 index=0)

# devices: 1

Device 0

Name: Apple M4

Preferred: TRUE

Power Envelope: DISCRETE

Attachment: EMBEDDED

# attached displays: 1

GPU accessible RAM: 11,453 MB

VRAM: 0 MB

Dedicated System RAM: 0 MB

Shared System RAM: 11,453 MB

API version: 1.0 (1.0)

Device version: 1.0 (1.0)

Vendor name: APPLE

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

End platform native

{462 ms}

Start platform OpenCL

# displays: 0

# devices: 1

Device 0

Name: Apple M4

Preferred: TRUE

Power Envelope: INTEGRATED

Attachment: UNKNOWN

# attached displays: 0

GPU accessible RAM: 11,453 MB

VRAM: 11,453 MB

Dedicated System RAM: 0 MB

Shared System RAM: 0 MB

API version: 1.2 (OpenCL 1.2 (Mar 7 2025 21:03:19))

Device version: 1.2 (OpenCL 1.2 )

Vendor name: APPLE

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

Bandwidth: 68 GB / s

Compute score: 346.801

Device name string: Apple M4

Device vendor string: Apple

Platform name string: Apple

Platform vendor string: Apple

End platform OpenCL

{541 ms}

Exit code kExitNormal

End sniffer 2025-04-26 01:19:44

[kStatusNormal, kExitNormal]

[546 ms]

Finish RunAllAPIs

[547 ms]

Finish GetSnifferResult

------- Sniffer output

======= GPU

License Type: Subscription

Serial number: 90970259169691394248

GUIDBucket:

Composite Core GPU (comp_core_gpu): on

Composite Core Threads (MultithreadedCompositing): on

Composite Core UI (CompositingDocumentTabUI): off

Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: /Applications/Adobe Photoshop 2025/

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 228.3G, 137.4G free

Required Plugins folder: /Applications/Adobe Photoshop 2025/Adobe Photoshop 2025.app/Contents/PlugIns/Required/

Primary Plugins folder: /Applications/Adobe Photoshop 2025/Plug-ins/

Installed components:

dvametadata.framework dvametadata 25.2.0.1

AdobeXMPScript.framework AdobeXMPScript 79.9690a87fc 79.9690a87fc

libdynamic-napi.framework Torq Native local

ICUUnicode.framework ICUUnicode 14.2.2.6bc0507

ICUConverter.framework ICUConverter 14.2.2.6bc0507

AdobeCrashReporter.framework AdobeCrashReporter 16.6.0.202408200234_79b4529

boost_system.framework boost_system 1

AdobeACE.framework AdobeACE 6.0.1 79.ffa74136341.

dvanet.framework dvanet 25.2.0.1

AdobeOwl.framework AdobeOwl

MediaCoreIF.framework MediaCoreIF 25.2.0.1

dvascripting.framework dvascripting 25.2.0.1

dvatemporalxmp.framework dvatemporalxmp 25.2.0.1

dvaappsupport.framework dvaappsupport 25.2.0.1

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.1.1 79.4abff3a.

AIDE.framework AIDE 6.4.0 79.0edcdaae

dynamiclink.framework dynamiclink 25.2.0.1

dvaaccelerate.framework dvaaccelerate 25.2.0.1

dvametadataui.framework dvametadataui 25.2.0.1

AdobeARE.framework AdobeARE

AdobePDFPort.framework AdobePDFPort

dvaevefactory.framework dvaevefactory 25.2.0.1

dvastorage.framework dvastorage 25.2.0.1

ICUInternationalization.framework ICUInternationalization 14.2.1.6317df5

boost_filesystem.framework boost_filesystem 1

dvaworkspace.framework dvaworkspace 25.2.0.1

AdobeBIB.framework AdobeBIB 4.0.0 79.ffa74136341.

AdobeXMPFiles.framework AdobeXMPFiles 79.9690a87fc 79.9690a87fc

AdobeLinguistic.framework 16.0.0.1d87f11

dvaplayer.framework dvaplayer 25.2.0.1

filterport.framework filterport 29.0.0.2

PlugPlugOwl.framework PlugPlugOwl 12.0.0.14

dvaaudiotoolkit.framework dvaaudiotoolkit 25.2.0.1

AdobeAGM.framework AdobeAGM 7.1.0 79.ffa74136341.

dvaadameve.framework dvaadameve 25.2.0.1

AdobeSVGRE.framework AdobeSVGRE 9.3.0 "79.5724c48."

AdobePDFL.framework AdobePDFL 17.0.0 79 . 3325af6e

dvavulcansupport.framework dvavulcansupport 25.2.0.1

dvacore.framework dvacore 25.2.0.1

aiport.framework aiport 29.0.0.2

AdobePIP.framework AdobePIP 8.2.0.16

AdobePDFSettings.framework AdobePDFSettings 1.7

AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.1.1 79.4abff3a.

dvatransport.framework dvatransport 25.2.0.1

xerces.framework xerces 3.2.3.0

exo.framework exo 25.2.0.1

AdobeXMP.framework AdobeXMPCore 79.9690a87fc 79.9690a87fc

AdobeJP2K.framework AdobeJP2K 4.0.3 79.6311509

dvaaudiodevice.framework dvaaudiodevice 25.2.0.1

LogSession.framework LogSession 8.2.0.16

PlugPlugExternalObject.framework 12.0.0.14

utest.framework utest 1

AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.6336193.

dvametadataapi.framework dvametadataapi 25.2.0.1

AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.ffa74136341.

CloudAILib.framework CloudAILib 29.0.0.2

SPBasic.framework SPBasic 29.0.0.2

dvacaptioning.framework dvacaptioning 25.2.0.1

AdobeCoolType.framework AdobeCoolType 10.0.3 79.ffa74136341.

boost_regex.framework boost_regex 1

boost_program_options.framework boost_program_options 1

dvamediatypes.framework dvamediatypes 25.2.0.1

AdbePM.framework AdbePM 1

boost_date_time.framework boost_date_time 1

dvauxpui.framework dvauxpui 25.2.0.1

dynamic-torqnative.framework Torq Native local

AdobeMPS.framework AdobeMPS 9.0.0.56718 79.a22178b4

dvaui.framework dvaui 25.2.0.1

dvauxphost.framework dvauxphost 25.2.0.1

MacMemory.framework MacMemory 29.0.0.2

boost_thread.framework boost_thread 1

AILib.framework AILib 29.0.0.2

ICUData.framework ICUData 14.2.2.6bc0507

dvamarshal.framework dvamarshal 25.2.0.1

aifm.framework aifm 29.0.0.2

Unified Extensibility Platform uxp-8.1.2-0-091bd7d

UPIC 2.6.0

Required plugins:

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 9.0.0.122 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-9.0.0/"

CmdN: 1.24.7

UAB: 2.18.0-8

UAB4: npm:@ccac/universal-asset-browser@5.9.0

Loaded at: 117 ms - launch time impact: 196 ms

ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"

CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder"

Loaded at: 11319 ms - launch time impact: 0 ms

CCX Sharesheet UXP (Prepared) 30.24.0.0 - from the file "Required Folder"

In app notifications (Loaded) 2.0.25.0 - from the file "Required Folder"

Loaded at: 123 ms - launch time impact: 0 ms

Content Credentials (Loaded) 0.51.4.0 - from the file "Required Folder"

Loaded at: 7454 ms - launch time impact: 2 ms

CC Libraries Panel (Prepared) 4.10.74.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_10_74/"

CAPTURE: 2.0.41 STOCK: 4.2.6

Parametric Filter (Prepared) 1.0.0.0 - from the file "Required Folder"

Photoshop Adjustments Panel (Loaded) 2.3.4.0 - from the file "Required Folder"

Loaded at: 11320 ms - launch time impact: 1 ms

Photoshop UXP Export-As (Prepared) 5.12.1.0 - from the file "Required Folder"

Photoshop In App Messaging (Loaded) 4.5.10.0 - from the file "Required Folder"

Loaded at: 11320 ms - launch time impact: 0 ms

Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"

Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"

Share Panel (Prepared) 1.0.12.0 - from the file "Required Folder"

Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"

IC popup message (Loaded) 1.0.0.0

Loaded at: 7456 ms - launch time impact: 0 ms

Multilayer Protection (Loaded) 1.0.0.0

Loaded at: 7457 ms - launch time impact: 0 ms

Discover Panel (Loaded) 2503.120.0.14 - from the file "Required Folder"

Loaded at: 11322 ms - launch time impact: 18 ms

Neural Filters (Registered) 1.15.0.102 - from the file "Required Folder"

Scan time: 0 ms - entries: 31

Extensions:

Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_10_74/index.html”

com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_10_74/extensions/stock-panel-licensing/index.html”

com.adobe.capture.extension 2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_10_74/extensions/capture/capture.html”

Export As 4.8.16 - from the file “/Applications/Adobe Photoshop 2025/Adobe Photoshop 2025.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”

com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_10_74/manager.html”

Installed TWAIN devices: NONE

AxelMatt

Community Expert

Frist try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

It's recommended to backup your settings before resetting the preferences.

See here: https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

If this doesn't help, provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

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