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drakkan88
Participant
September 25, 2013
Answered

Can't Create/Open new File - Photoshop CC

  • September 25, 2013
  • 40 replies
  • 163784 views

Hi there,

I just purchased Creative Cloud recently, went to go open up Photoshop today and it won't allow me to create new files or open existing PSDs:

Example: https://www.youtube.com/watch?v=QoWKJbIf3BI

I can, however, operate in Acrobat and Illustrator just fine.

I'd first googled around a bit to see if anyone else had the problem, noticed there had been a few threads. My troubleshooting steps thusfar.

     1. secpol.msc > Security Settings > Local Policies > Security Options > User Account Control: Run all administrators in Admin Approval Mode (disabled)

     2. Took ownership of Adobe directories at C:\Program Files\Adobe, C:\Program Files\Common Files\Adobe, C:\Program Files (x86)\Adobe, C:\Program Files (x86)\Common Files\Adobe

     3. secpol.msc > Security Settings > Local Policies > Security Options > User Account Control: Run all administrators in Admin Approval Mode (enabled)

     4. Trashed Preferences on startup.

Pertinent bits of info:

OS: Windows 8.1 (64 bit)
GPU: EVGA GTX 560ti (latest drivers)
Photoshop CS6 via Creative Cloud.

Any help would be much appreciated! It's working fine on my laptop (Mac OS 10.8) but the desktop is a little sketchy with Photoshop.

    This topic has been closed for replies.
    Correct answer steveng59

    Try this: Edit > Preferences > General > check "Use Legacy "New Document" Interface"

    40 replies

    Show previous replies
    J
    joela10550771
    Participant
    February 22, 2017

    Not sure if this got resolved for people.

    I had the same issues on windows 10.  And I also couldn't open Adobe creative cloud.    Unless I restarted my PC.  What worked for me was killing all Adobe related processes.  Then I could open up creative cloud, and in turn PS CC 2017 and new/old documents.

    P
    Peter_Due
    Participating Frequently
    November 29, 2016

    Hi there...

    Just upgraded to 2017 version (on Wondows10), and now I can't open a new document

    https://poda.tinytake.com/sf/MTE1NDEzNF80NTEwMzcx

    I have tried almost (since I havn't found the solution yet) everything [huge-sad-face-smiley]

    P
    PXC
    Inspiring
    November 29, 2016

    JeanJensen​, did you disable the Show Start Workspace When No Documents Are Open option on purpose? (Edit > Preferences > General). Or it just doesn't load on startup?

    P
    Peter_Due
    Participating Frequently
    November 30, 2016

    PXC; Nope, that was not set and I didn't uncheck it...

    Now, I opened PS and checked it and saved. Then hitted File > New, and boom(!) now it works

    After closing PS and opening again, the checkmarks is gone and I'm back to scratch...

    When I close PS, I get this message (my PS is in danish): "Can't write to documents new presettingsfile."

    l_e_t19733918
    l_e_t19733918
    Participant
    November 24, 2016

    Wow. At first CTRL+BREAK did not work for me, but when I closed Photoshop, then re-opened, and tried it again, it worked. Thanks so much for sharing this tip.

    S
    Simptai
    Participating Frequently
    October 9, 2016

    Logitech Keyboard! This is the answer for me!

    When i dont use that keyboard (Logitech K360), Photoshop is working normally.

    So, check your keyboard.

    B
    Benoit Brière
    Participant
    August 2, 2016

    When using RDP manager (Remote Desktop Manager). a software a technician might be using to try and fix the problem with a remote connection, the CTRL+ALT+BREAK puts the remotely accessed PC into fullscreen and creates the problem. Pressing CTRL+BREAK  after, fixes the issue as it reactivates something and photoshop works fine thereafter.

    The origin of the BREAK key is discussed here (Break key - Wikipedia, the free encyclopedia ) and it seems to make sense. I hope this helps:

    "On many modern PCs, Pause interrupts screen output by BIOS until another key is pressed. This is effective during boot in text mode and in a DOS box in Windows safe mode with 50 lines. On early keyboards without a Pausekey (before the introduction of 101/102-key keyboards) the Pause function was assigned to Ctrl+NumLock, and the Break function to Ctrl+ScrLock; these key-combinations still work with most programs, even on modern PCs with modern keyboards. Pressing the dedicated Pause key on 101/102-key keyboards sends the same scancodes as pressing Ctrl, then NumLock, then releasing them in the reverse order would do; additionally, an E1hexprefix is sent which enables 101/102-key aware software to discern the two situations, while older software usually just ignores the prefix. The Pause key is different from all other keys in that it sends no scancodes at all on release; therefore it is not possible for any software to determine whether this key is being held down.[1]

    On modern keyboards, the Break key is usually labeled Pause with Break below, sometimes separated by a line, or Pause on the top of the keycap and Break on the front. In most Windows environments, the key combination⊞ Win+Pause brings up the system properties."

      Z
      Zesty_Harmony1549
      Participant
      January 4, 2016

      I concur. Control + Pause/Break works.

      T
      ThatThereTim
      Participant
      January 5, 2016

      We've been using CS up until a few weeks ago, now on CC, and by eck this thing is practically malware.

      I'm getting the same problem with CC refusing to open a psd file.

      The file is only 100mb, and how mental is this: CC is using 1.7gb of ram, without the file open! Long gone are the days when people made optimised code eh?

      Reading some of the replies, things like "I updated my printer drivers, and now it works" utterly terrifies me, I mean, how crap can photoshop's code architecture code be if THAT is an example of a fix!?!

      (There's also another problem, where whenever I rmb-> open in photoshop CC on an image file, it loads CC, but doesn't load the image file.)

      (Oh! Also! If I close CC, it doesn't end the process. It leaves it running, despite the app being closed. And if I try to open the app again it doesn't appear. At all. I have to have a taskkill batch file to kill of the photoshop process.)

      FYI I'm a game developer so this is all on a ridiculously high spec machine, W10, latest firmware and drivers for all hardware, very savvy user, etc.

      ...CC is a steaming pile of crap. It really, really is. We're thinking of going back to the old CS licenses, that actually worked, mostly.

      Z
      zigarot
      Participant
      November 8, 2015

      Just going to throw this out there, for me, this was fixed by pressing control+pause key. I remember hearing something like this, but couldn't find it.
      Anyway, just thought you might like to try it, if it works great, if it doesn't, good luck!

      S
      SulaMoon
      Participating Frequently
      November 7, 2015

      Dammit, first time running into this, sad to see it is still yet unresolved.

      Windows 10, all drives up to date, Photoshop CC (14.2.1), and the open/load simply does not work. Everything else is functional, but trying to create an image or load one simple wields no result.

      The program never switch to the "file open" mode, nor there is a the file on the open documents list. No errors, just no file open.

      Frustrating.

      C
      CaptMytre
      Participating Frequently
      November 7, 2015

      Did you read the whole thread and try the Ctrl + Break fix?

      ellion0815
      ellion0815
      Participant
      November 6, 2015

      I had the same problem. After a lot of fiddling I noticed my problem was easily solvable:

      There was a "Rate your Adobe Experience" Dialog hidden in the background (oh the irony). Im using Windows 10 and only saw it by highlighting the Photoshop Icon in the Taskbar. I couldn't bring it in the foreground but close it by right clicking the preview display in the Taskbar. Afterwards the Welcome dialog would appear and the files I tried to open beforehand would finally be shown.

      Hope this helps one or another here.

      R
      rfrazelle
      Participant
      September 23, 2015

      Same issues here.  Clearing the clipboard from the command prompt with

      echo off | clip

      worked once, but immediately brought the issue back.  Closing and reopening PS does nothing.  Rebooting makes it work again for a while.

      Ctrl + Break worked like a charm!

      Would still like to know the nature of the issue and why it is so prevalent.

      Show more replies
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