Skip to main content
D
drakkan88
Participant
September 25, 2013
Answered

Can't Create/Open new File - Photoshop CC

  • September 25, 2013
  • 40 replies
  • 163784 views

Hi there,

I just purchased Creative Cloud recently, went to go open up Photoshop today and it won't allow me to create new files or open existing PSDs:

Example: https://www.youtube.com/watch?v=QoWKJbIf3BI

I can, however, operate in Acrobat and Illustrator just fine.

I'd first googled around a bit to see if anyone else had the problem, noticed there had been a few threads. My troubleshooting steps thusfar.

     1. secpol.msc > Security Settings > Local Policies > Security Options > User Account Control: Run all administrators in Admin Approval Mode (disabled)

     2. Took ownership of Adobe directories at C:\Program Files\Adobe, C:\Program Files\Common Files\Adobe, C:\Program Files (x86)\Adobe, C:\Program Files (x86)\Common Files\Adobe

     3. secpol.msc > Security Settings > Local Policies > Security Options > User Account Control: Run all administrators in Admin Approval Mode (enabled)

     4. Trashed Preferences on startup.

Pertinent bits of info:

OS: Windows 8.1 (64 bit)
GPU: EVGA GTX 560ti (latest drivers)
Photoshop CS6 via Creative Cloud.

Any help would be much appreciated! It's working fine on my laptop (Mac OS 10.8) but the desktop is a little sketchy with Photoshop.

    This topic has been closed for replies.
    Correct answer steveng59

    Try this: Edit > Preferences > General > check "Use Legacy "New Document" Interface"

    40 replies

    Show previous replies
    D
    DEREX-d9v2n5
    Participant
    December 21, 2014

    Hi everyone, I recently encountered this issue of Photoshop not opening files -- or it opens but the file or working area doesn't update with the file so I can work on it. I traced back the problem to the fact that I also recently enabled RAPID mode for my Samsung SSD.

    This is the dashboard for Samsung Magician with RAPID mode disabled:

    If you have a SSD like this with RAPID mode feature (which essentially uses your system RAM as cache), you'd need to disable it until Adobe finds a workaround for this.

    I hope this helps those who are applicable, and good luck to all!

    pmsherman42
    pmsherman42
    Participating Frequently
    December 22, 2014

    Hrmm. I can tell with with Windows 10 Technical Preview that issue is no longer an issue. As I haven't experienced the issue since going to the 10 TP. But if I go back to 8.1 I will for sure try the samsung trick. I'm running the 840 EVO 750GB for the C: drive.

    D
    dominoesdotcom
    Participant
    December 18, 2014

    Sigh...unfortunately uninstalling and reinstalling didn't work this time. You finally got me Adobe.

    D
    dominoesdotcom
    Participant
    December 18, 2014

    I've been dealing with this ever since cc came out. The answer I got from Adobe was pretty much "get used to it".

    Snipes12
    Snipes12
    Participant
    December 16, 2014

    I am also having this problem but my circumstances are a bit different. Everything was working fine but then I went to clean my keyboard and mouse while PS was on and now I can't do anything with it. I can't even draw on an open document without it disappearing the second I let go of my mouse. I also re-installed PS after the problem but now I cant even open and new or pre-existing document. All my drivers are up to date and all other Adobe products work fine. Also I have no third party extensions or anything custom on PS for that matter. Any help would be greatly appreciated but seeing as this thread is pretty old I am assuming this will not be fixed . 

    M
    mr_vanilla
    Participant
    November 22, 2014

    I was flicking through all the comments and I realised that several times you stated that it may be problem to with your Nvidia driver but im running a AMD which shows that it may be a problem to do with the actual files in Photoshop, possibly preference files or setup/run files.

    Also I realised this post was made a year ago so how hasn't the problem been figured out or fixed yet.

    T
    Turn Wireless
    Participant
    July 23, 2014

    I've been enduring this annoying problem for months now. I've spoken to at least 3 "Adobe Photoshop Support Techs" and they don't know what the heck they're doing.

    Every time they've fiddled around with my settings (remotely) and inevitably restart my computer which "fixes" the problem. Like, yeaaah I know that rebooting my whole machine will get it to work again but who has time for that. I'll have several windows/apps running in the background and it becomes a huge inconvenience to have to close out of everything just so I can get Photoshop  CC to open a new or existing file.

    The last time one of the Adobe Tech people called me they updated my AMD driver... restarted my computer and it was "fixed". Nope, per usual, I'm mid work-flow and I'll have to restart my computer. to get Photoshop to work.

    Also like the person who started this thread, Illustrator CC always works.

    Any new developments on this issue???

      pmsherman42
      pmsherman42
      Participating Frequently
      July 23, 2014


      perhaps it time to start comparing hardware and software. If it always works fine after a reboot. Then perhaps it's software/utility/driver issue?

      T
      Turn Wireless
      Participant
      July 23, 2014

      I mentioned that my drivers were updated already. I don't see how it could be a hardware issue when everything else on my computer does not give me problems.

      And clearly I'm not the only one with the issue. Thanks

        S
        sochsner1
        Participant
        April 15, 2014

        Same issue similar setup, working with tech support now.

        1
        1stout2009
        Participant
        March 17, 2014

        I see this thread has been inactive for a while, but I was having the same issue on Windows 8.1 with CS6 and an Intel grapahics card.  Each time I launched Photoshop I received an error message that the graphics driver crashed and recovered and then Photoshop was unable to open or create new files.  I noticed that the process siffer_gpu was using a lot of CPU.  Killing the process while Photoshop was open now allows me open and create new documents.  This is just a work around but I figured it may be useful if anyone else stumbles on this thread.

        Chris Cox
        Chris Cox
        Legend
        March 17, 2014

        And did you update your Intel video card driver that was causing all the problems?

        Did you update it from Intel's website, or Microsofts (big mistake) ?

        T
        tstegall_
        Participant
        November 4, 2013

        I am having the same issues. Using Photoshop CC. I have rebooted my machine several times. Uninstalled Photoshop CC and reinstalled it. Still have the same issue. 

        1. I can't open files directly  without it freezing up. Go to "open" and it freezes.

        I haven't been able to get any work done and have beent trying to resolve this problem for the past 3.5 hours.

        D
        dave_parker1
        Participating Frequently
        November 20, 2013

        Update:

        This issue rears it head every time my windows updater runs. Something being installed as part of the Windows updates is interfering with PhotoShop.

        Here is a list of what my machine installed yesterday:

        • Security Update for Microsoft Outlook 2010 (KB2837597) 32-Bit Edition
        • Cumulative Security Update for Internet Explorer 10 for Windows 7 Service Pack 1 for x64-based Systems (KB2888505)
        • Update for Microsoft Visual Studio 2010 Service Pack 1 (KB2890573)
        • Security Update for Windows 7 for x64-based Systems (KB2868626)
        • Update for Windows 7 for x64-based Systems (KB2830477)
        • Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
        • Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
        • Security Update for Windows 7 for x64-based Systems (KB2875783)
        • Cumulative Security Update for ActiveX Killbits for Windows 7 for x64-based Systems (KB2900986)
        • Update for Windows 7 for x64-based Systems (KB2893519)
        • Update for Root Certificates for Windows 7 for x64-based Systems [November 2013] (KB931125)
        • Security Update for Windows 7 for x64-based Systems (KB2868725)
        • Windows Malicious Software Removal Tool x64 - November 2013 (KB890830)
        • Security Update for Microsoft Office 2010 (KB2760781) 32-Bit Edition
        • Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
        • Security Update for Windows 7 for x64-based Systems (KB2876331)
        • Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
        • Security Update for Windows 7 for x64-based Systems (KB2862152)

        Someone at Adobe and/or Microsoft need to look into this

          D
          dave_parker1
          Participating Frequently
          November 20, 2013

          Currently the only solution I have for this is to un-install and reinstall PhotoShop CC after every windows update.

            Chris Cox
            Chris Cox
            Legend
            September 25, 2013

            Why are you using CS6?  Why are you not using Photoshop CC?

            And did you get the latest drivers from NVidia, or Microsoft (big mistake)?

              D
              drakkan88Author
              Participant
              September 25, 2013

              Apologies, it was late when I was posting that question.

              I am using Photoshop CC, not CS6. Can't edit the main topic line now, unfortunately.

              Using Nvidia's driver: version 327.23, definitely not the microsoft one, I know how terrible those are, lol.

              Here's a DXDiag: http://pastebin.com/raw.php?i=6zmYuzPF
              Here's a PS Sysinfo: http://pastebin.com/raw.php?i=GX2bA6hH

              I have marginal luck by trashing preferences and setting the drawing mode to basic, but that's about as far as I've gotten now, the problem remains intermittent.

              Chris Cox
              Chris Cox
              Legend
              September 25, 2013

              OK, display driver looks good.

              And you're not even seeing the document window open.  That's odd.

              It could be on another display (especially if you recently had another display connected).

              Or it could be some utility interfering with Photoshop's event handling -- hmm, someone recently saw something like that, and the cause wasn't obvious... now where was that discussion?

              Terms & ConditionsAccessibility statement
              Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices