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Participant
January 3, 2025
Question

Can't launch LR classic and PS 25: We can’t verify your subscription status

  • January 3, 2025
  • 2 replies
  • 249 views

Help - I am unable to start LR calssic and PS 25 (was working normally 2 days ago), getting screen:

"We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide. Error code: 10000."

I have latest versions of LR and PS, MacBook Pro M4, Sequoia 15.1.1, Creative Cloud running, computer online, payments OK, Limited Access Repair Tool engaged - no success. 

Any ideas, experience, solution? Many thanx.

2 replies

Participant
January 10, 2025

Hi all, I updated the MacOS, signed out and signed in to the Creative Cloud and it started working. Thank you!

AxelMatt
Community Expert
Community Expert
January 3, 2025

Please see here: How to resolve connection errors with Creative Suite applications

Check the steps decribe here, especially your HOSTS file

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI