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kend29591029
kend29591029
Inspiring
July 1, 2019
Answered

Can't open MOV file in Photoshop CC 20.0.5 Mac

  • July 1, 2019
  • 14 replies
  • 59428 views

I am trying to open an mov file for editing. I have tried multiple different files using both File/Open and Add Media from the Timeline. In all cases the program grinds for a long time and then comes back with  "Could not complete your request because the video file could not be opened."

    This topic has been closed for replies.
    Correct answer PECourtejoie

    Hey @Kenneth Kawamoto  thanks for your suggestion! I've also tried this and it doesn't work. I0m using the latest Photoshop version on a M1 Mac 😞


    Hello, prior to the 23.4 update, (update if you are on an M1 mac), one had to run Photoshop in  Rosetta mode to process videos: https://helpx.adobe.com/photoshop/kb/photoshop-for-apple-silicon.html

    Now with Ps23.4, the feature is built in the native version: https://helpx.adobe.com/photoshop/using/whats-new/2022-3.html#other-enhancements

    14 replies

    Show previous replies
    darrenj27851139
    darrenj27851139
    Participant
    January 12, 2020

    Still not working on Mac in versions 20.0.8 or 21.0.2. Works fine in Windows, version 20.0.6 using the same video file. It's a bug in the Mac version.

    F
    folkepatron
    Participant
    November 18, 2019

    I've had the same problem. Via System Preferences > Security & privacy > Files & folders I allowed Photoshop access to my iCloud folder ”Documents” and after that everything worked fine. 

      N
      ntbelle
      Participant
      December 8, 2020

      This worked for me!!! Thank you so much!

        Sebastian Bleak
        Community Expert
        Sebastian BleakCommunity Expert
        Community Expert
        July 2, 2019

        How large is the video clip?

        I made a short (7sec) .MOV file and I was able to open it in Ps via File>Open

        When I've tried to work with large clips, I've ran into issues. Longer clips would work better in Adobe Premiere.

          kend29591029
          kend29591029Author
          Inspiring
          July 2, 2019

          The file I want to edit is quite large - 70 GB. But I have tried tiny ones of only a few seconds and 200 MB. I have used PS successfully in the past to edit mov files, but since the most recent upgrades, can no longer get it to work

          kend29591029
          kend29591029Author
          Inspiring
          July 2, 2019

          Should mention that I have also tried mp4 files, with no luck

            Ussnorway7605025
            Ussnorway7605025
            Legend
            July 2, 2019

            Photoshop is for images mate a Mov file is video, owned by Apple and aimed at older software like Flash

            you will need a codex to play the file in any media playing software and assuming you have a codex installed i.e, it plays then you could use Adobe Premiere to edit it

            W
            williamb98186211
            Participant
            April 20, 2020

            Photoshop edits video and has for at leat 7 years Mate.

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