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kend29591029
Inspiring
July 1, 2019
Answered

Can't open MOV file in Photoshop CC 20.0.5 Mac

  • July 1, 2019
  • 14 replies
  • 59428 views

I am trying to open an mov file for editing. I have tried multiple different files using both File/Open and Add Media from the Timeline. In all cases the program grinds for a long time and then comes back with  "Could not complete your request because the video file could not be opened."

This topic has been closed for replies.
Correct answer PECourtejoie

Hey @Kenneth Kawamoto  thanks for your suggestion! I've also tried this and it doesn't work. I0m using the latest Photoshop version on a M1 Mac 😞


Hello, prior to the 23.4 update, (update if you are on an M1 mac), one had to run Photoshop in  Rosetta mode to process videos: https://helpx.adobe.com/photoshop/kb/photoshop-for-apple-silicon.html

Now with Ps23.4, the feature is built in the native version: https://helpx.adobe.com/photoshop/using/whats-new/2022-3.html#other-enhancements

14 replies

darrenj27851139
Participant
January 12, 2020

Still not working on Mac in versions 20.0.8 or 21.0.2. Works fine in Windows, version 20.0.6 using the same video file. It's a bug in the Mac version.

Participant
November 18, 2019

I've had the same problem. Via System Preferences > Security & privacy > Files & folders I allowed Photoshop access to my iCloud folder ”Documents” and after that everything worked fine. 

Participant
December 8, 2020

This worked for me!!! Thank you so much!

Sebastian Bleak
Community Expert
Community Expert
July 2, 2019

How large is the video clip?

I made a short (7sec) .MOV file and I was able to open it in Ps via File>Open

When I've tried to work with large clips, I've ran into issues. Longer clips would work better in Adobe Premiere.

kend29591029
Inspiring
July 2, 2019

The file I want to edit is quite large - 70 GB. But I have tried tiny ones of only a few seconds and 200 MB. I have used PS successfully in the past to edit mov files, but since the most recent upgrades, can no longer get it to work

kend29591029
Inspiring
July 2, 2019

Should mention that I have also tried mp4 files, with no luck

Ussnorway7605025
Legend
July 2, 2019

Photoshop is for images mate a Mov file is video, owned by Apple and aimed at older software like Flash

you will need a codex to play the file in any media playing software and assuming you have a codex installed i.e, it plays then you could use Adobe Premiere to edit it

Participant
April 20, 2020

Photoshop edits video and has for at leat 7 years Mate.