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Vitoria32267362vfsz
Participant
September 13, 2023
Question

can´t open my files in psd from before the update

  • September 13, 2023
  • 1 reply
  • 191 views

i can´t open any files from before the update in psd, the recent page doesnt exist also, i have already restarted my pc and its still the same 😕😕 please help T-T

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    1 reply

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    September 13, 2023

    Hi @Vitoria32267362vfsz are you able to drag any files into the Ps icon or if you open Ps and then click Open, are you able to access/open your files?

     

    Let's make sure we're in a default state and there are no stale settings somewhere: 

    Restore your preferences using this manual method:  

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

    Does it work correctly? 

    If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

     

     

    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

     

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