Skip to main content
Known Participant
June 29, 2025
Question

Can't open raw files from Bridge - Camera raw does not retain preferences or favorites

  • June 29, 2025
  • 6 replies
  • 1117 views

Hi, since the last 2 updates I keep having these problems, they are making me go crazy. First I can't open raw files from Bridge to Photoshop, I get a popup saying the file can't be opened due to a program error. Second, with the updates I lost all camera raw favorite presets and color profiles. And every time I close PS because I can' topen a file, camera raw preferences reset. I tried rolling back, uninstalling and reinstalling multiple times, I tried renaming the PS settings folder, I updated my graphic processor. I think I tried everything... I run on Windows 11. Here is the diagnostc tool file:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not open “_JAZ8101.NEF” because of a program error.
Stack:
{"load":[{"Photoshop.exe":"00007FF621030000"},{"ScriptingSupport.8li":"00007FF9B80D0000"}],"offsets":[{"Photoshop.exe":[119666050,119637768,97392588,97378970,97372058,97388115,12358052,18536251,18566676,18564381,18563330,45816388,43218785,9479766,14186083,98502231,97469154,18561266,97474658,97444835,97696225,97693625,97685329,44307984,97696225,97693625,97686211,44344513,45899843]},{"ScriptingSupport.8li":[524403,60504,567679]}]}
Thanks to anyone who can lend a hand. I'd really appreciate it. I'm at a loss for solutions...

6 replies

Known Participant
September 23, 2025

Ok, I haven't had any news, the problem persists. Adobe seems uninterested in solving this. Why do I have to pay double to have a half service? I'm stuck with not being able to set preferences and settings as I need because I risk everything resetting with no notice and having worked for nothing. This is getting really annoying.

mglush
Community Expert
Community Expert
September 24, 2025

Hi Sara,

We are so sorry you are still having this issue. Please don't give up! I have a question for you...do you have auto updates turned on for Windows so your system automatically loads the latest update? 

 

I was just wondering if that something like that could be causing the problem. Please let us know?

Thanks!

Michelle

 

Known Participant
September 24, 2025

Hi @mglush , thank you for taking the time.

I do have automatic updates. Now I just uninstalled the Nvidia drivers and reinstalled them. I also see that a new version of PS just rolled out. I'll try installing this and see what happens. Fingers crossed

Sara

Known Participant
July 3, 2025

no, nothing It's a little better: the "can't open because iof a program error" occurs more seldom but camera rw still can't retain preferences and favorites

Sameer K
Community Manager
Community Manager
July 9, 2025

Hey, @saraj6918888. Welcome to the Photoshop Community. I'll move this to discussions for now and help you figure it out. Please share the system info from Photoshop Help > System info > Copy and paste into a text document > upload and attach here. 

 

Are you working with multiple displays? Keep only one connected at a time to test for stability.

Where are the RAW images stored, internal or on an external drive? In Photoshop, press & hold the CTRL + ALT key, go to Edit > Preferences > Camera Raw Preferences, and select 'Yes' when prompted to reset Camera Raw preferences.

 

After this, clear the GPU info & Logs location on Windows is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

  • Press the Windows + R
  • Enter %APPDATA%\Adobe\CameraRaw

    SameerK_0-1684329421513.png

     

  • Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
  • Relaunch Photoshop & Camera Raw.

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

CMass
Community Manager
Community Manager
July 22, 2025

@saraj6918888 Can you confirm if this solution worked? 

Known Participant
July 1, 2025

Ok I tried... I'll let youknow. Thanks!

mglush
Community Expert
Community Expert
June 30, 2025

It is definitely worth a try!

Known Participant
June 30, 2025

Hi, thanks for answering! No, actually, I didn't include Bridge. Do you think that could be the issue?

mglush
Community Expert
Community Expert
June 29, 2025

Hi,

We are sorry you are having this issue! I know this sounds like a simple question, but when you tried uninstalling and reinstalling your software, did that also include Bridge?

Michelle