Can't open RAW files within Photoshop

Forum|Forum|8 years ago
October 30, 2017
3 replies
40079 views

Since I updated Photoshop to CC 2018 and Camera RAW, everytime I try to open a .CR2 file, from my Canon T5i, Photoshop insists on giving a fatal error to me and closes the app.

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Correct answer davescm

Hi

Try the following:

1. In Photoshop go to Preferences >Camera Raw and uncheck "Use Graphics Processor"

Ff that does not resolve the problem :

2. In Photoshop go to Preferences > General > Reset Preferences on Quit , then close and restart Photoshop.

After that, you may need to once again uncheck Preferences > Camera Raw - use graphics processor

Dave

carlodeauinpa

Participating Frequently

None of the tricks and suggestions worked on my system (Windows 11, Photoshop 23) It is as if RAW did not exist.

R

RobinManford

Participant

Same. And yet there are no other suggestions from Adobe about this.

C

Calore Fireplaces

Participant

Same Issue with (Windows 11, the Latest Photoshop & Camera Raw Update) My Windows 10 PC these programs and plugins work. Adobe please send a solution. It is really frustrating.

M

MrDiamanteJM

Participant

Thank you so much, that was very helpful