Can't render Video in Photoshop

Question

I am on a newer Macbook Pro with the M1 chip. I have all the adobe app updated. I am trying to export render video with a sequence of frames that are six seconds each without a background to overlay on a video using the video editor shotcut and final cut pro X. When I go to render video I get an error that says:

Could not complete the Render Video command because of a problem with Adobe Media Encoder.

When I convert from frames to video and import into the Media Encoder it exports with a black background. Why am I getting this error in the first place and why is there not an option in Media Encoder to export without out a background? what am I doing wrong?

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

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