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Tv guy
Inspiring
June 24, 2025
Question

Can't update Ps because CC screen is black on my Mac

  • June 24, 2025
  • 2 replies
  • 106 views

I'm having trouble updating Ps 26.8 because the Creative Cloud screen comes up blank and I can't figure out how to update Ps, LrC and Camera Raw.   I'm running Mac mini M2,16GB, Sequoia 15.5.

Thanks

Don

2 replies

nikunj.m
Legend
June 24, 2025

Hey Don, thanks for reaching out! Try the steps suggested by Larry, especially quitting the Creative Cloud desktop app and restarting the machine. 

If you still continue to experience the same behavior, you can try removing the Creative Cloud desktop app using the Creative Cloud Cleaner tool and reinstalling it. You can check out the steps to use the Creative Cloud Cleaner tool here: https://adobe.ly/3HX4XZd

Once done, you can reinstall the app using the link: https://adobe.ly/4lr7jy2

 

Let us know how it goes! 
Thanks,
Nikunj

Legend
June 24, 2025

Don, a few things to try, in order of relative difficulty and inconvenience --

  • close CC, then click on Ps>Help>Updates. CC should start with a regular screen.
  • if not effective, Quit Creative Cloud then restart. If the regular display shows up, you're gold.
  • close CC, log out of Ps, restart CC and Ps.
  • any of the above combined with a system restart

 

 

Larry