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Participant
October 11, 2013
Answered

Can't use 3D in Photoshop CC

  • October 11, 2013
  • 17 replies
  • 70859 views

I've been trying to use 3D in Photoshop with either a Smart object or text converted to a shape but the 3D options are all grey'd out. Is there a preference I don't have setup properly? My computer is a MacBook Pro w/Retina display and 16gb of ram.

This topic has been closed for replies.
Correct answer davescm

@nicolea69849394  things have moved on now. 3D functionality has been removed from Photoshop. If you need it to work on old files then you can download v22.2 which is the last version recommended by Adobe for 3D.

17 replies

andreamaestri
Participating Frequently
October 2, 2018

Why not use Adobe dimensions? It's much faster and powerful than 3D Features in Photoshop, plus you can edit in Photoshop as well!

Participating Frequently
October 2, 2018

I think it is Vostro 200??

There is the image for clarification.

linn_wilkinson
Participant
August 27, 2018

I also need help with this issue

Photoshop System Info

Adobe Photoshop Version: 19.1.6 20180808.r.398 2018/08/08: 1185588  x64

Number of Launches: 32

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.16299.431

System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 2712 MHz

Built-in memory: 32649 MB

Free memory: 18238 MB

Memory available to Photoshop: 29898 MB

Memory used by Photoshop: 61 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

Display: 2

Display Bounds: top=0, left=-1920, bottom=1080, right=0

Display: 3

Display Bounds: top=0, left=1920, bottom=1080, right=3840

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=2

NumCLGPUs=2

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=4096

glgpu[0].GLName="NVIDIA Quadro M2000M"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="22.21.13.8573"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="Quadro M2000M/PCIe/SSE2"

glgpu[0].GLRendererID=5040

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvbl.inf_amd64_aa900d663b62b12b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvbl.inf_amd64_aa900d663b62b12b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvbl.inf_amd64_aa900d663b62b12b\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvbl.inf_amd64_aa900d663b62b12b\nvldumdx.dll"

glgpu[0].GLDriverDate="20170925000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="2.0 "

clgpu[0].CLDeviceVersion="2.0 "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=13051

clgpu[0].CLName="Intel(R) HD Graphics 530"

clgpu[0].CLVendor="Intel(R) Corporation"

clgpu[0].CLVendorID=32902

clgpu[0].CLDriverVersion="20.19.15.4404"

clgpu[0].CLBandwidth=2.21765e+10

clgpu[0].CLCompute=116.234

glgpu[1].GLVersion="4.1"

glgpu[1].IsIntegratedGLGPU=0

glgpu[1].GLMemoryMB=1024

glgpu[1].GLName="Intel(R) HD Graphics 530"

glgpu[1].GLVendor="NVIDIA Corporation"

glgpu[1].GLVendorID=32902

glgpu[1].GLDriverVersion="20.19.15.4404"

glgpu[1].GLRectTextureSize=16384

glgpu[1].GLRenderer="Quadro M2000M/PCIe/SSE2"

glgpu[1].GLRendererID=6427

glgpu[1].HasGLNPOTSupport=1

glgpu[1].GLDriver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll"

glgpu[1].GLDriverDate="20160303000000.000000-000"

glgpu[1].CanCompileProgramGLSL=1

glgpu[1].GLFrameBufferOK=1

glgpu[1].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

glgpu[1].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[1].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[1].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[1].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[1].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[1].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[1].CLPlatformVersion="1.2"

clgpu[1].CLDeviceVersion="1.2 CUDA"

clgpu[1].IsIntegratedCLGPU=0

clgpu[1].CLMemoryMB=4096

clgpu[1].CLName="Quadro M2000M"

clgpu[1].CLVendor="NVIDIA Corporation"

clgpu[1].CLVendorID=4318

clgpu[1].CLDriverVersion="385.73"

clgpu[1].CLBandwidth=6.64842e+10

clgpu[1].CLCompute=432.903

License Type: Subscription

Serial number: 90960326052918629339

GUIDBucket:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

Temporary file path: C:\Users\104351\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  D:\, 931.5G, 895.4G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2017/11/22-18:28:12   79.589342   79.589342

   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

   AdobeOwl.dll   Adobe Owl   5.2.11  

   AdobePDFL.dll   PDFL 2017/10/31-06:12:59   79.250229   79.250229

   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.109.46827  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.588619   79.588619

   AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924

   AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924

   AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924

   adobe_caps.dll   Adobe CAPS   10,0,0,6  

   AGM.dll   AGM 2017/11/22-18:28:12   79.589342   79.589342

   ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6  

   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

   amtlib.dll   AMTLib (64 Bit)   10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8)   1.000000

   ARE.dll   ARE 2017/11/22-18:28:12   79.589342   79.589342

   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

   Bib.dll   BIB 2017/11/22-18:28:12   79.589342   79.589342

   BIBUtils.dll   BIBUtils 2017/11/22-18:28:12   79.589342   79.589342

   boost_date_time.dll   photoshopdva   11.1.0  

   boost_filesystem.dll   photoshopdva   11.1.0  

   boost_signals.dll   photoshopdva   11.1.0  

   boost_system.dll   photoshopdva   11.1.0  

   boost_threads.dll   photoshopdva   11.1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2017/11/22-18:28:12   79.589342   79.589342

   CRClient.dll   Adobe Crash Reporter Client DLL   1.6.3.0  

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaudiodevice.dll   photoshopdva   11.1.0  

   dvacore.dll   photoshopdva   11.1.0  

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

   dvamarshal.dll   photoshopdva   11.1.0  

   dvamediatypes.dll   photoshopdva   11.1.0  

   dvametadata.dll   photoshopdva   11.1.0  

   dvametadataapi.dll   photoshopdva   11.1.0  

   dvametadataui.dll   photoshopdva   11.1.0  

   dvaplayer.dll   photoshopdva   11.1.0  

   dvatransport.dll   photoshopdva   11.1.0  

   dvaui.dll   photoshopdva   11.1.0  

   dvaunittesting.dll   photoshopdva   11.1.0  

   dynamiclink.dll   photoshopdva   11.1.0  

   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1150526   81.1150526

   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   igestep30.dll   IGES Reader   9.3.0.113  

   imslib.dll   IMSLib DLL   10.0.0.22  

   JP2KLib.dll   JP2KLib 2017/10/31-01:22:04   79.268591   79.268591

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

   LogSession.dll   LogSession   7.4.1.109.46827  

   mediacoreif.dll   photoshopdva   11.1.0  

   MPS.dll   MPS 2017/10/31-01:22:04   79.588396   79.588396

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC 2018   19.1.6  

   Plugin.dll   Adobe Photoshop CC 2018   19.1.6  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.5.0  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.5.0.87  

   PSArt.dll   Adobe Photoshop CC 2018   19.1.6  

   PSCloud.dll                                                   1.0.0.1  

   PSViews.dll   Adobe Photoshop CC 2018   19.1.6  

   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1150526   81.1150526

   SVGRE.dll   SVGRE   79.586793   79.586793

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   19.0.0.0  

   WRServices.dll   WRServices Thu June 21 2017 12:26:24   Build 0.22473   0.22473

   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:

   3D Studio 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   Accented Edges 19.1.6 - from the file “Filter Gallery.8bf”

   Adaptive Wide Angle 19.1.6 - from the file “Adaptive Wide Angle.8bf”

   Angled Strokes 19.1.6 - from the file “Filter Gallery.8bf”

   Average 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Average.8bf”

   Bas Relief 19.1.6 - from the file “Filter Gallery.8bf”

   BMP 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Camera Raw 10.5 - from the file “Camera Raw.8bi”

   Camera Raw Filter 10.5 - from the file “Camera Raw.8bi”

   Chalk && Charcoal 19.1.6 - from the file “Filter Gallery.8bf”

   Charcoal 19.1.6 - from the file “Filter Gallery.8bf”

   Chrome 19.1.6 - from the file “Filter Gallery.8bf”

   Cineon 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Cineon.8bi”

   Clouds 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Clouds.8bf”

   Collada 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   Color Halftone 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Colored Pencil 19.1.6 - from the file “Filter Gallery.8bf”

   CompuServe GIF 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Conté Crayon 19.1.6 - from the file “Filter Gallery.8bf”

   Craquelure 19.1.6 - from the file “Filter Gallery.8bf”

   Crop and Straighten Photos 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “CropPhotosAuto.8li”

   Crop and Straighten Photos Filter 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Crosshatch 19.1.6 - from the file “Filter Gallery.8bf”

   Crystallize 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Cutout 19.1.6 - from the file “Filter Gallery.8bf”

   Dark Strokes 19.1.6 - from the file “Filter Gallery.8bf”

   De-Interlace 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Dicom 19.1.6 - from the file “Dicom.8bi”

   Difference Clouds 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Clouds.8bf”

   Diffuse Glow 19.1.6 - from the file “Filter Gallery.8bf”

   Displace 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Dry Brush 19.1.6 - from the file “Filter Gallery.8bf”

   Eazel Acquire 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “EazelAcquire.8ba”

   Entropy 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   Export Color Lookup Tables 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Export3DLUT.8be”

   Extrude 19.1.6 - from the file “Standard MultiPlugin.8bf”

   FastCore Routines 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “FastCore.8bx”

   Fibers 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Film Grain 19.1.6 - from the file “Filter Gallery.8bf”

   Filter Gallery 19.1.6 - from the file “Filter Gallery.8bf”

   Flash 3D 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   Fresco 19.1.6 - from the file “Filter Gallery.8bf”

   Glass 19.1.6 - from the file “Filter Gallery.8bf”

   Glowing Edges 19.1.6 - from the file “Filter Gallery.8bf”

   Google Earth 4 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   Grain 19.1.6 - from the file “Filter Gallery.8bf”

   Graphic Pen 19.1.6 - from the file “Filter Gallery.8bf”

   Halftone Pattern 19.1.6 - from the file “Filter Gallery.8bf”

   Halide Bottlenecks 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “HalideBottlenecks.8bx”

   HDRMergeUI 19.1.6 - from the file “HDRMergeUI.8bf”

   HSB/HSL 19.1.6 - from the file “Standard MultiPlugin.8bf”

   IFF Format 19.1.6 - from the file “Standard MultiPlugin.8bf”

   IGES 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   Ink Outlines 19.1.6 - from the file “Filter Gallery.8bf”

   JPEG 2000 19.1.6 - from the file “JPEG2000.8bi”

   Kurtosis 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   Lens Blur 19.1.6 - from the file “Lens Blur.8bf”

   Lens Correction 19.1.6 - from the file “Lens Correction.8bf”

   Lens Flare 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Liquify 19.1.6 - from the file “Liquify.8bf”

   Matlab Operation 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “ChannelPort.8bf”

   Maximum 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   Mean 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   Measurement Core 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “MeasurementCore.8me”

   Median 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   Mezzotint 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Minimum 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   MMXCore Routines 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “MMXCore.8bx”

   Mosaic Tiles 19.1.6 - from the file “Filter Gallery.8bf”

   Multiprocessor Support 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “MultiProcessor Support.8bx”

   Neon Glow 19.1.6 - from the file “Filter Gallery.8bf”

   Note Paper 19.1.6 - from the file “Filter Gallery.8bf”

   NTSC Colors 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “NTSC Colors.8bf”

   Ocean Ripple 19.1.6 - from the file “Filter Gallery.8bf”

   OpenEXR 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Paint Daubs 19.1.6 - from the file “Filter Gallery.8bf”

   Palette Knife 19.1.6 - from the file “Filter Gallery.8bf”

   Patchwork 19.1.6 - from the file “Filter Gallery.8bf”

   Paths to Illustrator 19.1.6 - from the file “Standard MultiPlugin.8bf”

   PCX 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “PCX.8bi”

   Photocopy 19.1.6 - from the file “Filter Gallery.8bf”

   Photoshop 3D Engine 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Photoshop3DEngine.8bi”

   Photoshop Touch 19.0 - from the file “PSDX.8bi”

   Picture Package Filter 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “ChannelPort.8bf”

   Pinch 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Pixar 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Pixar.8bi”

   Plaster 19.1.6 - from the file “Filter Gallery.8bf”

   Plastic Wrap 19.1.6 - from the file “Filter Gallery.8bf”

   PLY 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   Pointillize 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Polar Coordinates 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Portable Bit Map 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “PBM.8bi”

   Poster Edges 19.1.6 - from the file “Filter Gallery.8bf”

   PRC 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   Radial Blur 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Radiance 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Radiance.8bi”

   Range 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   Render Color Lookup Grid 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Export3DLUT.8be”

   Reticulation 19.1.6 - from the file “Filter Gallery.8bf”

   Ripple 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Rough Pastels 19.1.6 - from the file “Filter Gallery.8bf”

   Save for Web 19.1.6 - from the file “Save for Web.8be”

   ScriptingSupport 19.1.6 - from the file “ScriptingSupport.8li”

   Shake Reduction 19.1.6 - from the file “Shake Reduction.8bf”

   Shear 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Skewness 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   Smart Blur 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Smudge Stick 19.1.6 - from the file “Filter Gallery.8bf”

   Solarize 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Solarize.8bf”

   Spaces 19.1.6 - from the file “Spaces.8li”

   Spatter 19.1.6 - from the file “Filter Gallery.8bf”

   Spherize 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Sponge 19.1.6 - from the file “Filter Gallery.8bf”

   Sprayed Strokes 19.1.6 - from the file “Filter Gallery.8bf”

   Stained Glass 19.1.6 - from the file “Filter Gallery.8bf”

   Stamp 19.1.6 - from the file “Filter Gallery.8bf”

   Standard Deviation 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   STL 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   Sumi-e 19.1.6 - from the file “Filter Gallery.8bf”

   Summation 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   Targa 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Texturizer 19.1.6 - from the file “Filter Gallery.8bf”

   Tiles 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Torn Edges 19.1.6 - from the file “Filter Gallery.8bf”

   Twirl 19.1.6 - from the file “Standard MultiPlugin.8bf”

   U3D 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   Underpainting 19.1.6 - from the file “Filter Gallery.8bf”

   Vanishing Point 19.1.6 - from the file “VanishingPoint.8bf”

   Variance 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

   Virtual Reality Modeling Language | VRML 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   Water Paper 19.1.6 - from the file “Filter Gallery.8bf”

   Watercolor 19.1.6 - from the file “Filter Gallery.8bf”

   Wave 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Wavefront|OBJ 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

   WIA Support 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “WIASupport.8li”

   Wind 19.1.6 - from the file “Standard MultiPlugin.8bf”

   Wireless Bitmap 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “WBMP.8bi”

   ZigZag 19.1.6 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_15_144\purchaseStock.html”

   com.adobe.Butler.backend  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_15_144\index.html”

   New Document  2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.2.1\fnft.html?v=2.2.1.30”

   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_15_144\purchaseTypekit.html”

   Start  2.3.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.3.0\index.html?v=2.3.0.58”

   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE

August 27, 2018

Hi

Looks like you have dual GPU's, Photoshop doesn't play well with that setup, take a look here especially sections 7 and 8

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Also what color mode are you working in, perhaps if you posted a screenshot with all the relevant panels opened it may help us to help you

linn_wilkinson
Participant
August 27, 2018

Thank you! The instructions helped!

Participant
May 24, 2018

Me too

Adobe Photoshop Version: 19.1.4 20180507.r.325 2018/05/07: 1170750  x64

Number of Launches: 45

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.16299.15

System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX

Physical processor count: 4

Processor speed: 3193 MHz

Built-in memory: 8162 MB

Free memory: 870 MB

Memory available to Photoshop: 6928 MB

Memory used by Photoshop: 70 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1200, right=1920

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=2048

glgpu[0].GLName="AMD Radeon R7 200 Series"

glgpu[0].GLVendor="ATI Technologies Inc."

glgpu[0].GLVendorID=4098

glgpu[0].GLDriverVersion="23.20.15007.1005"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="AMD Radeon R7 200 Series"

glgpu[0].GLRendererID=26131

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\c0322096.inf_amd64_7ff7d53c3793b9e4\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0322096.inf_amd64_7ff7d53c3793b9e4\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0322096.inf_amd64_7ff7d53c3793b9e4\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0322096.inf_amd64_7ff7d53c3793b9e4\amdxc64.dll"

glgpu[0].GLDriverDate="20171217000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[160]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="2.1 AMD-APP (2527.7)"

clgpu[0].CLDeviceVersion="1.2 AMD-APP (2527.7)"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=2048

clgpu[0].CLName="Oland"

clgpu[0].CLVendor="Advanced Micro Devices, Inc."

clgpu[0].CLVendorID=4098

clgpu[0].CLDriverVersion="2527.7"

clgpu[0].CLBandwidth=2.45135e+10

clgpu[0].CLCompute=231.414

License Type: Subscription

Serial number: 96040079152525663103

GUIDBucket:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

Temporary file path: C:\Users\Doug\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 464.8G, 305.0G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2017/11/22-18:28:12   79.589342   79.589342

   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

   AdobeOwl.dll   Adobe Owl   5.2.11  

   AdobePDFL.dll   PDFL 2017/10/31-06:12:59   79.250229   79.250229

   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.109.46827  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.588619   79.588619

   AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924

   AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924

   AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924

   adobe_caps.dll   Adobe CAPS   10,0,0,6  

   AGM.dll   AGM 2017/11/22-18:28:12   79.589342   79.589342

   ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6  

   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

   amtlib.dll   AMTLib (64 Bit)   10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8)   1.000000

   ARE.dll   ARE 2017/11/22-18:28:12   79.589342   79.589342

   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

   Bib.dll   BIB 2017/11/22-18:28:12   79.589342   79.589342

   BIBUtils.dll   BIBUtils 2017/11/22-18:28:12   79.589342   79.589342

   boost_date_time.dll   photoshopdva   11.1.0  

   boost_filesystem.dll   photoshopdva   11.1.0  

   boost_signals.dll   photoshopdva   11.1.0  

   boost_system.dll   photoshopdva   11.1.0  

   boost_threads.dll   photoshopdva   11.1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2017/11/22-18:28:12   79.589342   79.589342

   CRClient.dll   Adobe Crash Reporter Client DLL   1.6.3.0  

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaudiodevice.dll   photoshopdva   11.1.0  

   dvacore.dll   photoshopdva   11.1.0  

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

   dvamarshal.dll   photoshopdva   11.1.0  

   dvamediatypes.dll   photoshopdva   11.1.0  

   dvametadata.dll   photoshopdva   11.1.0  

   dvametadataapi.dll   photoshopdva   11.1.0  

   dvametadataui.dll   photoshopdva   11.1.0  

   dvaplayer.dll   photoshopdva   11.1.0  

   dvatransport.dll   photoshopdva   11.1.0  

   dvaui.dll   photoshopdva   11.1.0  

   dvaunittesting.dll   photoshopdva   11.1.0  

   dynamiclink.dll   photoshopdva   11.1.0  

   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1150526   81.1150526

   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   igestep30.dll   IGES Reader   9.3.0.113  

   imslib.dll   IMSLib DLL   10.0.0.22  

   JP2KLib.dll   JP2KLib 2017/10/31-01:22:04   79.268591   79.268591

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

   LogSession.dll   LogSession   7.4.1.109.46827  

   mediacoreif.dll   photoshopdva   11.1.0  

   MPS.dll   MPS 2017/10/31-01:22:04   79.588396   79.588396

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC 2018   19.1.4  

   Plugin.dll   Adobe Photoshop CC 2018   19.1.4  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.5.0  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.5.0.87  

   PSArt.dll   Adobe Photoshop CC 2018   19.1.4  

   PSCloud.dll                                                   1.0.0.1  

   PSViews.dll   Adobe Photoshop CC 2018   19.1.4  

   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1150526   81.1150526

   SVGRE.dll   SVGRE   79.586793   79.586793

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   19.0.0.0  

   WRServices.dll   WRServices Thu June 21 2017 12:26:24   Build 0.22473   0.22473

   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:

   3D Studio 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “U3D.8bi”

   Accented Edges 19.1.4 - from the file “Filter Gallery.8bf”

   Adaptive Wide Angle 19.1.4 - from the file “Adaptive Wide Angle.8bf”

   Angled Strokes 19.1.4 - from the file “Filter Gallery.8bf”

   Average 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “Average.8bf”

   Bas Relief 19.1.4 - from the file “Filter Gallery.8bf”

   BMP 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Camera Raw 10.3 - from the file “Camera Raw.8bi”

   Camera Raw Filter 10.3 - from the file “Camera Raw.8bi”

   Chalk && Charcoal 19.1.4 - from the file “Filter Gallery.8bf”

   Charcoal 19.1.4 - from the file “Filter Gallery.8bf”

   Chrome 19.1.4 - from the file “Filter Gallery.8bf”

   Cineon 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “Cineon.8bi”

   Clouds 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “Clouds.8bf”

   Collada 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “U3D.8bi”

   Color Halftone 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Colored Pencil 19.1.4 - from the file “Filter Gallery.8bf”

   CompuServe GIF 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Conté Crayon 19.1.4 - from the file “Filter Gallery.8bf”

   Craquelure 19.1.4 - from the file “Filter Gallery.8bf”

   Crop and Straighten Photos 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “CropPhotosAuto.8li”

   Crop and Straighten Photos Filter 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Crosshatch 19.1.4 - from the file “Filter Gallery.8bf”

   Crystallize 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Cutout 19.1.4 - from the file “Filter Gallery.8bf”

   Dark Strokes 19.1.4 - from the file “Filter Gallery.8bf”

   De-Interlace 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Dicom 19.1.4 - from the file “Dicom.8bi”

   Difference Clouds 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “Clouds.8bf”

   Diffuse Glow 19.1.4 - from the file “Filter Gallery.8bf”

   Displace 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Dry Brush 19.1.4 - from the file “Filter Gallery.8bf”

   Eazel Acquire 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “EazelAcquire.8ba”

   Entropy 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “statistics.8ba”

   Export Color Lookup Tables 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “Export3DLUT.8be”

   Extrude 19.1.4 - from the file “Standard MultiPlugin.8bf”

   FastCore Routines 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “FastCore.8bx”

   Fibers 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Film Grain 19.1.4 - from the file “Filter Gallery.8bf”

   Filter Gallery 19.1.4 - from the file “Filter Gallery.8bf”

   Flash 3D 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “U3D.8bi”

   Fresco 19.1.4 - from the file “Filter Gallery.8bf”

   Glass 19.1.4 - from the file “Filter Gallery.8bf”

   Glowing Edges 19.1.4 - from the file “Filter Gallery.8bf”

   Google Earth 4 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “U3D.8bi”

   Grain 19.1.4 - from the file “Filter Gallery.8bf”

   Graphic Pen 19.1.4 - from the file “Filter Gallery.8bf”

   Halftone Pattern 19.1.4 - from the file “Filter Gallery.8bf”

   Halide Bottlenecks 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “HalideBottlenecks.8bx”

   HDRMergeUI 19.1.4 - from the file “HDRMergeUI.8bf”

   HSB/HSL 19.1.4 - from the file “Standard MultiPlugin.8bf”

   IFF Format 19.1.4 - from the file “Standard MultiPlugin.8bf”

   IGES 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “U3D.8bi”

   Ink Outlines 19.1.4 - from the file “Filter Gallery.8bf”

   JPEG 2000 19.1.4 - from the file “JPEG2000.8bi”

   Kurtosis 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “statistics.8ba”

   Lens Blur 19.1.4 - from the file “Lens Blur.8bf”

   Lens Correction 19.1.4 - from the file “Lens Correction.8bf”

   Lens Flare 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Liquify 19.1.4 - from the file “Liquify.8bf”

   Matlab Operation 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “ChannelPort.8bf”

   Maximum 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “statistics.8ba”

   Mean 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “statistics.8ba”

   Measurement Core 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “MeasurementCore.8me”

   Median 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “statistics.8ba”

   Mezzotint 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Minimum 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “statistics.8ba”

   MMXCore Routines 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “MMXCore.8bx”

   Mosaic Tiles 19.1.4 - from the file “Filter Gallery.8bf”

   Multiprocessor Support 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “MultiProcessor Support.8bx”

   Neon Glow 19.1.4 - from the file “Filter Gallery.8bf”

   Note Paper 19.1.4 - from the file “Filter Gallery.8bf”

   NTSC Colors 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “NTSC Colors.8bf”

   Ocean Ripple 19.1.4 - from the file “Filter Gallery.8bf”

   OpenEXR 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Paint Daubs 19.1.4 - from the file “Filter Gallery.8bf”

   Palette Knife 19.1.4 - from the file “Filter Gallery.8bf”

   Patchwork 19.1.4 - from the file “Filter Gallery.8bf”

   Paths to Illustrator 19.1.4 - from the file “Standard MultiPlugin.8bf”

   PCX 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “PCX.8bi”

   Photocopy 19.1.4 - from the file “Filter Gallery.8bf”

   Photoshop 3D Engine 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “Photoshop3DEngine.8bi”

   Photoshop Touch 19.0 - from the file “PSDX.8bi”

   Picture Package Filter 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “ChannelPort.8bf”

   Pinch 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Pixar 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “Pixar.8bi”

   Plaster 19.1.4 - from the file “Filter Gallery.8bf”

   Plastic Wrap 19.1.4 - from the file “Filter Gallery.8bf”

   PLY 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “U3D.8bi”

   Pointillize 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Polar Coordinates 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Portable Bit Map 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “PBM.8bi”

   Poster Edges 19.1.4 - from the file “Filter Gallery.8bf”

   PRC 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “U3D.8bi”

   Radial Blur 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Radiance 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “Radiance.8bi”

   Range 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “statistics.8ba”

   Render Color Lookup Grid 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “Export3DLUT.8be”

   Reticulation 19.1.4 - from the file “Filter Gallery.8bf”

   Ripple 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Rough Pastels 19.1.4 - from the file “Filter Gallery.8bf”

   Save for Web 19.1.4 - from the file “Save for Web.8be”

   ScriptingSupport 19.1.4 - from the file “ScriptingSupport.8li”

   Shake Reduction 19.1.4 - from the file “Shake Reduction.8bf”

   Shear 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Skewness 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “statistics.8ba”

   Smart Blur 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Smudge Stick 19.1.4 - from the file “Filter Gallery.8bf”

   Solarize 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “Solarize.8bf”

   Spaces 19.1.4 - from the file “Spaces.8li”

   Spatter 19.1.4 - from the file “Filter Gallery.8bf”

   Spherize 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Sponge 19.1.4 - from the file “Filter Gallery.8bf”

   Sprayed Strokes 19.1.4 - from the file “Filter Gallery.8bf”

   Stained Glass 19.1.4 - from the file “Filter Gallery.8bf”

   Stamp 19.1.4 - from the file “Filter Gallery.8bf”

   Standard Deviation 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “statistics.8ba”

   STL 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “U3D.8bi”

   Sumi-e 19.1.4 - from the file “Filter Gallery.8bf”

   Summation 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “statistics.8ba”

   Targa 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Texturizer 19.1.4 - from the file “Filter Gallery.8bf”

   Tiles 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Torn Edges 19.1.4 - from the file “Filter Gallery.8bf”

   Twirl 19.1.4 - from the file “Standard MultiPlugin.8bf”

   U3D 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “U3D.8bi”

   Underpainting 19.1.4 - from the file “Filter Gallery.8bf”

   Vanishing Point 19.1.4 - from the file “VanishingPoint.8bf”

   Variance 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “statistics.8ba”

   Virtual Reality Modeling Language | VRML 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “U3D.8bi”

   Water Paper 19.1.4 - from the file “Filter Gallery.8bf”

   Watercolor 19.1.4 - from the file “Filter Gallery.8bf”

   Wave 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Wavefront|OBJ 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “U3D.8bi”

   WIA Support 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “WIASupport.8li”

   Wind 19.1.4 - from the file “Standard MultiPlugin.8bf”

   Wireless Bitmap 19.1.4 (20180507.r.325 2018/05/07: 1170750) - from the file “WBMP.8bi”

   ZigZag 19.1.4 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  2.13.141 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_13_141\purchaseStock.html”

   com.adobe.Butler.backend  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

   Libraries  2.13.141 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_13_141\index.html”

   New Document  2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.2.1\fnft.html?v=2.2.1.30”

   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_13_141\purchaseTypekit.html”

   Start  2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.2.1\index.html?v=2.2.1.67”

   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE

davescm
Community Expert
Community Expert
May 24, 2018

Hi
I don't use a Mac so can't do a direct comparison. At first glance system info looks to be OK (open GL enabled, one GPU, sufficient VRAM). Is your document in RGB color mode?

Dave

Participating Frequently
April 16, 2018

I am also having problems, cannot edit a PS 3D file I made a little while back.  Need a solution, fast!   Also the graphics processor options in preferences is grayed out as well!  says 'unable to detect information'

..OK, I FOUND THE SOLUTION FOR ME.

1. Check system preferences, CUDA driver needed an update.

2. Enable OpenGL under performance settings in Ps.

3. Adjust available RAM as needed under 3D preferences in Ps.

I am now able to update the Illustration.

From a user perspective, it would be great if Ps would put up an error stating that OpenGL is not available when trying to edit existing or create new 3D.

Thanks!

Participating Frequently
March 27, 2018

I am also having problems with the 3D functions not working, they are grayed out in Photoshop CC 2018 9subscription). I also have CC 2015 and CC2015.5 and all three the 3D options are grayed out and not working. The odd thing is I remember using the 3D functions sometime last year, I'm not a heavy user I only use the 3d function to extrude text, however, I have a project to do and none of the three photoshop applications will allow me to use the 3D options.

System Info:

Adobe Photoshop Version: 19.1.2 20180302.r.277 2018/03/02: 1160083  x64

Number of Launches: 21

Operating System: Windows 7 64-bit

Version: 7 SP1 6.1.7601.24059

System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 3392 MHz

Built-in memory: 16366 MB

Free memory: 2 MB

Memory available to Photoshop: 14546 MB

Memory used by Photoshop: 75 %

Alias Layers: Disabled.

Modifier Palette: Disabled.

Highbeam: Enabled.

Image tile size: 1028K

Image cache levels: 6

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1050, right=1680

Display: 2

Display Bounds: top=0, left=1680, bottom=1050, right=3360

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=1024

glgpu[0].GLName="NVIDIA GeForce GTX 550 Ti"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="23.21.13.9135"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="GeForce GTX 550 Ti/PCIe/SSE2"

glgpu[0].GLRendererID=4676

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"

glgpu[0].GLDriverDate="20180323000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.1 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=1024

clgpu[0].CLName="GeForce GTX 550 Ti"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="391.35"

clgpu[0].CLBandwidth=7.6905e+10

clgpu[0].CLCompute=209.245

License Type: Subscription

Serial number: 96040207515759976303

GUIDBucket:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

Temporary file path: C:\Users\User\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  L:\, 3.64T, 13.3G free

  K:\, 931.5G, 528.8G free

  J:\, 931.5G, 50.4G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2017/11/22-18:28:12   79.589342   79.589342

   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

   AdobeOwl.dll   Adobe Owl   5.2.11  

   AdobePDFL.dll   PDFL 2017/10/31-06:12:59   79.250229   79.250229

   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.109.46827  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.588619   79.588619

   AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924

   AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924

   AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924

   adobe_caps.dll   Adobe CAPS   10,0,0,6  

   AGM.dll   AGM 2017/11/22-18:28:12   79.589342   79.589342

   ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6  

   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

   amtlib.dll   AMTLib (64 Bit)   10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8)   1.000000

   ARE.dll   ARE 2017/11/22-18:28:12   79.589342   79.589342

   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

   Bib.dll   BIB 2017/11/22-18:28:12   79.589342   79.589342

   BIBUtils.dll   BIBUtils 2017/11/22-18:28:12   79.589342   79.589342

   boost_date_time.dll   photoshopdva   11.1.0  

   boost_filesystem.dll   photoshopdva   11.1.0  

   boost_signals.dll   photoshopdva   11.1.0  

   boost_system.dll   photoshopdva   11.1.0  

   boost_threads.dll   photoshopdva   11.1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2017/11/22-18:28:12   79.589342   79.589342

   CRClient.dll   Adobe Crash Reporter Client DLL   1.6.3.0  

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaudiodevice.dll   photoshopdva   11.1.0  

   dvacore.dll   photoshopdva   11.1.0  

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

   dvamarshal.dll   photoshopdva   11.1.0  

   dvamediatypes.dll   photoshopdva   11.1.0  

   dvametadata.dll   photoshopdva   11.1.0  

   dvametadataapi.dll   photoshopdva   11.1.0  

   dvametadataui.dll   photoshopdva   11.1.0  

   dvaplayer.dll   photoshopdva   11.1.0  

   dvatransport.dll   photoshopdva   11.1.0  

   dvaui.dll   photoshopdva   11.1.0  

   dvaunittesting.dll   photoshopdva   11.1.0  

   dynamiclink.dll   photoshopdva   11.1.0  

   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1150526   81.1150526

   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   igestep30.dll   IGES Reader   9.3.0.113  

   imslib.dll   IMSLib DLL   10.0.0.22  

   JP2KLib.dll   JP2KLib 2017/10/31-01:22:04   79.268591   79.268591

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

   LogSession.dll   LogSession   7.4.1.109.46827  

   mediacoreif.dll   photoshopdva   11.1.0  

   MPS.dll   MPS 2017/10/31-01:22:04   79.588396   79.588396

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC 2018   19.1.2  

   Plugin.dll   Adobe Photoshop CC 2018   19.1.2  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.5.0  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.5.0.87  

   PSArt.dll   Adobe Photoshop CC 2018   19.1.2  

   PSCloud.dll                                                   1.0.0.1  

   PSViews.dll   Adobe Photoshop CC 2018   19.1.2  

   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1150526   81.1150526

   SVGRE.dll   SVGRE   79.586793   79.586793

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   19.0.0.0  

   WRServices.dll   WRServices Thu June 21 2017 12:26:24   Build 0.22473   0.22473

   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:

   3D Studio 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “U3D.8bi”

   Accented Edges 19.1.2 - from the file “Filter Gallery.8bf”

   Adaptive Wide Angle 19.1.2 - from the file “Adaptive Wide Angle.8bf”

   Angled Strokes 19.1.2 - from the file “Filter Gallery.8bf”

   Average 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “Average.8bf”

   Bas Relief 19.1.2 - from the file “Filter Gallery.8bf”

   BMP 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Camera Raw 10.2 - from the file “Camera Raw.8bi”

   Camera Raw Filter 10.2 - from the file “Camera Raw.8bi”

   Chalk && Charcoal 19.1.2 - from the file “Filter Gallery.8bf”

   Charcoal 19.1.2 - from the file “Filter Gallery.8bf”

   Chrome 19.1.2 - from the file “Filter Gallery.8bf”

   Cineon 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “Cineon.8bi”

   Clouds 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “Clouds.8bf”

   Collada 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “U3D.8bi”

   Color Halftone 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Colored Pencil 19.1.2 - from the file “Filter Gallery.8bf”

   CompuServe GIF 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Conté Crayon 19.1.2 - from the file “Filter Gallery.8bf”

   Craquelure 19.1.2 - from the file “Filter Gallery.8bf”

   Crop and Straighten Photos 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “CropPhotosAuto.8li”

   Crop and Straighten Photos Filter 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Crosshatch 19.1.2 - from the file “Filter Gallery.8bf”

   Crystallize 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Cutout 19.1.2 - from the file “Filter Gallery.8bf”

   Dark Strokes 19.1.2 - from the file “Filter Gallery.8bf”

   De-Interlace 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Dicom 19.1.2 - from the file “Dicom.8bi”

   Difference Clouds 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “Clouds.8bf”

   Diffuse Glow 19.1.2 - from the file “Filter Gallery.8bf”

   Displace 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Dry Brush 19.1.2 - from the file “Filter Gallery.8bf”

   Eazel Acquire 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “EazelAcquire.8ba”

   Entropy 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “statistics.8ba”

   Export Color Lookup Tables 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “Export3DLUT.8be”

   Extrude 19.1.2 - from the file “Standard MultiPlugin.8bf”

   FastCore Routines 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “FastCore.8bx”

   Fibers 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Film Grain 19.1.2 - from the file “Filter Gallery.8bf”

   Filter Gallery 19.1.2 - from the file “Filter Gallery.8bf”

   Flash 3D 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “U3D.8bi”

   Fresco 19.1.2 - from the file “Filter Gallery.8bf”

   Glass 19.1.2 - from the file “Filter Gallery.8bf”

   Glowing Edges 19.1.2 - from the file “Filter Gallery.8bf”

   Google Earth 4 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “U3D.8bi”

   Grain 19.1.2 - from the file “Filter Gallery.8bf”

   Graphic Pen 19.1.2 - from the file “Filter Gallery.8bf”

   Halftone Pattern 19.1.2 - from the file “Filter Gallery.8bf”

   Halide Bottlenecks 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “HalideBottlenecks.8bx”

   HDRMergeUI 19.1.2 - from the file “HDRMergeUI.8bf”

   HSB/HSL 19.1.2 - from the file “Standard MultiPlugin.8bf”

   IFF Format 19.1.2 - from the file “Standard MultiPlugin.8bf”

   IGES 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “U3D.8bi”

   Ink Outlines 19.1.2 - from the file “Filter Gallery.8bf”

   JPEG 2000 19.1.2 - from the file “JPEG2000.8bi”

   Kurtosis 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “statistics.8ba”

   Lens Blur 19.1.2 - from the file “Lens Blur.8bf”

   Lens Correction 19.1.2 - from the file “Lens Correction.8bf”

   Lens Flare 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Liquify 19.1.2 - from the file “Liquify.8bf”

   Matlab Operation 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “ChannelPort.8bf”

   Maximum 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “statistics.8ba”

   Mean 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “statistics.8ba”

   Measurement Core 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “MeasurementCore.8me”

   Median 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “statistics.8ba”

   Mezzotint 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Minimum 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “statistics.8ba”

   MMXCore Routines 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “MMXCore.8bx”

   Mosaic Tiles 19.1.2 - from the file “Filter Gallery.8bf”

   Multiprocessor Support 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “MultiProcessor Support.8bx”

   Neon Glow 19.1.2 - from the file “Filter Gallery.8bf”

   Note Paper 19.1.2 - from the file “Filter Gallery.8bf”

   NTSC Colors 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “NTSC Colors.8bf”

   Ocean Ripple 19.1.2 - from the file “Filter Gallery.8bf”

   ON1 Develop 2017 11.6.0 - from the file “PerfectEnhanceProxy.8li”

   ON1 Develop 2017 11.6.0 - from the file “PerfectEnhanceProxy.8li”

   ON1 Develop 2017 Filter 11.6.0 - from the file “PerfectEnhanceProxy.8li”

   ON1 Develop 2018 12.1.1.0 - from the file “PerfectEnhanceProxy.8li”

   ON1 Develop 2018 12.1.1.0 - from the file “PerfectEnhanceProxy.8li”

   ON1 Develop 2018 Filter 12.1.1.0 - from the file “PerfectEnhanceProxy.8li”

   ON1 Effects 10 10.5.1 - from the file “PerfectEffects.8li”

   ON1 Effects 10 10.5.1 - from the file “PerfectEffects.8li”

   ON1 Effects 10 Filter 10.5.1 - from the file “PerfectEffects.8li”

   ON1 Effects 2017 11.6.0 - from the file “PerfectEffects.8li”

   ON1 Effects 2017 11.6.0 - from the file “PerfectEffects.8li”

   ON1 Effects 2017 Filter 11.6.0 - from the file “PerfectEffects.8li”

   ON1 Effects 2018 12.1.1.0 - from the file “PerfectEffects.8li”

   ON1 Effects 2018 12.1.1.0 - from the file “PerfectEffects.8li”

   ON1 Effects 2018 Filter 12.1.1.0 - from the file “PerfectEffects.8li”

   ON1 Enhance 10 10.5.1 - from the file “PerfectEnhanceProxy.8li”

   ON1 Enhance 10 10.5.1 - from the file “PerfectEnhanceProxy.8li”

   ON1 Enhance 10 Filter 10.5.1 - from the file “PerfectEnhanceProxy.8li”

   ON1 Portrait 10 10.5.1 - from the file “PerfectPortraitProxy.8li”

   ON1 Portrait 10 10.5.1 - from the file “PerfectPortraitProxy.8li”

   ON1 Portrait 10 Filter 10.5.1 - from the file “PerfectPortraitProxy.8li”

   ON1 Resize 10 10.5.1 - from the file “PerfectResizeProxy.8li”

   ON1 Resize 10 Engine Automation 10.5.1 - from the file “PerfectResizeProxy.8li”

   ON1 Resize 10 Engine Filter 10.5.1 - from the file “PerfectResizeProxy.8li”

   ON1 Resize 10 Filter 10.5.1 - from the file “PerfectResizeProxy.8li”

   ON1 Resize 2017 11.6.0 - from the file “PerfectResizeProxy.8li”

   ON1 Resize 2017 Engine Automation 11.6.0 - from the file “PerfectResizeProxy.8li”

   ON1 Resize 2017 Engine Filter 11.6.0 - from the file “PerfectResizeProxy.8li”

   ON1 Resize 2017 Filter 11.6.0 - from the file “PerfectResizeProxy.8li”

   ON1 Resize 2018 12.1.1.0 - from the file “PerfectResizeProxy.8li”

   ON1 Resize 2018 Engine Automation 12.1.1.0 - from the file “PerfectResizeProxy.8li”

   ON1 Resize 2018 Engine Filter 12.1.1.0 - from the file “PerfectResizeProxy.8li”

   ON1 Resize 2018 Filter 12.1.1.0 - from the file “PerfectResizeProxy.8li”

   OpenEXR 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Paint Daubs 19.1.2 - from the file “Filter Gallery.8bf”

   Palette Knife 19.1.2 - from the file “Filter Gallery.8bf”

   Patchwork 19.1.2 - from the file “Filter Gallery.8bf”

   Paths to Illustrator 19.1.2 - from the file “Standard MultiPlugin.8bf”

   PCX 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “PCX.8bi”

   Photocopy 19.1.2 - from the file “Filter Gallery.8bf”

   Photoshop 3D Engine 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “Photoshop3DEngine.8bi”

   Photoshop Touch 19.0 - from the file “PSDX.8bi”

   Picture Package Filter 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “ChannelPort.8bf”

   Pinch 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Pixar 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “Pixar.8bi”

   Plaster 19.1.2 - from the file “Filter Gallery.8bf”

   Plastic Wrap 19.1.2 - from the file “Filter Gallery.8bf”

   PLY 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “U3D.8bi”

   Pointillize 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Polar Coordinates 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Portable Bit Map 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “PBM.8bi”

   Poster Edges 19.1.2 - from the file “Filter Gallery.8bf”

   PRC 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “U3D.8bi”

   Radial Blur 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Radiance 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “Radiance.8bi”

   Range 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “statistics.8ba”

   Render Color Lookup Grid 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “Export3DLUT.8be”

   Reticulation 19.1.2 - from the file “Filter Gallery.8bf”

   Ripple 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Rough Pastels 19.1.2 - from the file “Filter Gallery.8bf”

   Save for Web 19.1.2 - from the file “Save for Web.8be”

   ScriptingSupport 19.1.2 - from the file “ScriptingSupport.8li”

   Shake Reduction 19.1.2 - from the file “Shake Reduction.8bf”

   Shear 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Skewness 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “statistics.8ba”

   Smart Blur 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Smudge Stick 19.1.2 - from the file “Filter Gallery.8bf”

   Solarize 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “Solarize.8bf”

   Spaces 19.1.2 - from the file “Spaces.8li”

   Spatter 19.1.2 - from the file “Filter Gallery.8bf”

   Spherize 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Sponge 19.1.2 - from the file “Filter Gallery.8bf”

   Sprayed Strokes 19.1.2 - from the file “Filter Gallery.8bf”

   Stained Glass 19.1.2 - from the file “Filter Gallery.8bf”

   Stamp 19.1.2 - from the file “Filter Gallery.8bf”

   Standard Deviation 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “statistics.8ba”

   STL 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “U3D.8bi”

   Sumi-e 19.1.2 - from the file “Filter Gallery.8bf”

   Summation 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “statistics.8ba”

   Targa 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Texturizer 19.1.2 - from the file “Filter Gallery.8bf”

   Tiles 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Torn Edges 19.1.2 - from the file “Filter Gallery.8bf”

   Twirl 19.1.2 - from the file “Standard MultiPlugin.8bf”

   U3D 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “U3D.8bi”

   Underpainting 19.1.2 - from the file “Filter Gallery.8bf”

   Vanishing Point 19.1.2 - from the file “VanishingPoint.8bf”

   Variance 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “statistics.8ba”

   Virtual Reality Modeling Language | VRML 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “U3D.8bi”

   VueScan 1.0.00 - from the file “VueScan.8ba”

   Water Paper 19.1.2 - from the file “Filter Gallery.8bf”

   Watercolor 19.1.2 - from the file “Filter Gallery.8bf”

   Wave 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Wavefront|OBJ 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “U3D.8bi”

   WIA Support 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “WIASupport.8li”

   Wind 19.1.2 - from the file “Standard MultiPlugin.8bf”

   Wireless Bitmap 19.1.2 (20180302.r.277 2018/03/02: 1160083) - from the file “WBMP.8bi”

   ZigZag 19.1.2 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  2.11.27 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”

   com.adobe.Butler.backend  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

   Libraries  2.11.27 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”

   New Document  2.1.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_CMDN_EXTENSION_2_1_1_004\fnft.html”

   Start  2.1.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_2_1_1_076\index.html”

   Pexels  1.0.0 - from the file “C:\Users\User\AppData\Roaming\Adobe\CEP\extensions\com.pexels\index.html”

   ON1  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\onOne\index.html”

   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

   Adobe Paper Texture Pro  3.1.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.AdobePaperTexturePro\index.html”

   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE

Thanks for the help, getting to the bottom of this and why the 3D is grayed out?

davescm
Community Expert
Community Expert
April 17, 2018

Jonboy,

Your system info look Ok. Is your document in RGB mode? It needs to be for 3D.

Dave

Participant
April 25, 2018

how about me, can u help see what is the problem ? thank you

Adobe Photoshop Version: 2017.1.3 20180103.r.26 2018/01/03: 1151628  x64

Number of Launches: 78

Operating System: Mac OS 10.13.4

System architecture: Intel CPU Family:6, Model:69, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 2600 MHz

Built-in memory: 8192 MB

Free memory: 2138 MB

Memory available to Photoshop: 6574 MB

Memory used by Photoshop: 70 %

History Thumbnails: Enabled.

Touch Bar: Enabled.

Alias Layers: Disabled.

Modifier Palette: Disabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

OpenCL crashed on 11/07/2017 at 8:57:08 PM (Initializing OpenCL and OpenCL enabled features)

Display: 1

Main Display

High DPI Monitor

Display Bounds: top=0, left=0, bottom=800, right=1280

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=1

glgpu[0].GLVersion="2.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=1536

glgpu[0].GLName="Intel Iris OpenGL Engine"

glgpu[0].GLVendor="Intel Inc."

glgpu[0].GLVendorID=32902

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="Intel Iris OpenGL Engine"

glgpu[0].GLRendererID=16925953

glgpu[0].HasGLNPOTSupport=1

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2 (Mar 15 2018 21:59:37)"

clgpu[0].CLDeviceVersion="1.2 "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=1536

clgpu[0].CLName="Iris"

clgpu[0].CLVendor="Intel"

clgpu[0].CLVendorID=16925952

clgpu[0].CLDriverVersion="1.2(Mar 15 2018 22:04:19)"

clgpu[0].CLBandwidth=1.45349e+10

clgpu[0].CLCompute=165.368

nativegpu[0].NativeName="Intel Iris Graphics"

License Type: Subscription

Serial number: 90970984274750166816

GUIDBucket:

  bucket: 231

  test: DocumentPanel

Application folder: /Applications/Adobe Photoshop CC 2017/

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 112.8G, 50.4G free

Required Plug-ins folder: /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/

Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2017/Plug-Ins/

Installed components:

   dvametadata.framework   dvametadata   10.0.0.0  

   AdobeXMPScript.framework   AdobeXMPScript   79.159824   79.159824

   ICUUnicode.framework   ICUUnicode   3.61   "gtlib_6.0" "." "21287"

   ICUConverter.framework   ICUConverter   3.61   "gtlib_6.0" "." "21287"

   AdobeCrashReporter.framework   AdobeCrashReporter   7.3.2  

   boost_system.framework   boost_system   10.0.0.0  

   AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"

   AdobeACE.framework   AdobeACE   2.20.02.37848   79.579975

   AdobeOwl.framework   AdobeOwl   5.2.11  

   mediacoreif.framework   mediacoreif   10.0.0.0  

   manta.framework   manta   2.0.00.1   1.

   dvaunittesting.framework   dvaunittesting   10.0.0.0  

   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.34320   79.562390

   AIDE.framework   AIDE   1.5.0.36540   79.574279

   dynamiclink.framework   dynamiclink   10.0.0.0  

   dvametadataUI.framework   dvametadataUI   10.0.0.0  

   UpdaterNotifications.framework   UpdaterNotifications   10.0.0.1   "10.0.0.1"

   AdobeExtendScript.framework   AdobeExtendScript   4.5.6.5   80.1089815

   boost_filesystem.framework   boost_filesystem   10.0.0.0  

   AdobeBIB.framework   AdobeBIB   1.2.03.37848   79.579975

   AdobeXMPFiles.framework   AdobeXMPFiles   79.159824   79.159824

   AdobeLinguistic.framework      22175  

   dvaplayer.framework   dvaplayer   10.0.0.0  

   PlugPlugOwl.framework   PlugPlugOwl   7.0.0.67  

   AdobeAGM.framework   AdobeAGM   4.30.87.37848   79.579975

   adobe_caps.framework   adobe_caps   10.0.0.6   1.584361

   AdobeSVGRE.framework   AdobeSVGRE   6.0   88.588432

   AdobePDFL.framework   AdobePDFL   15.0.0.36975   79.195992

   dvacore.framework   dvacore   10.0.0.0  

   AdobePIP.framework   AdobePIP   7.4.1.60.45263  

   AdobePDFSettings.framework   AdobePDFSettings   1.4  

   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.34320   79.562390

   dvatransport.framework   dvatransport   10.0.0.0  

   Cg.framework   NVIDIA Cg     

   boost_signals.framework   boost_signals   10.0.0.0  

   AdobeXMP.framework   AdobeXMPCore   79.159824   79.159824

   AdobeJP2K.framework   AdobeJP2K   1.2.2.38234   79.266006

   dvaaudiodevice.framework   dvaaudiodevice   10.0.0.0  

   LogSession.framework   LogSession   7.4.1.60.45263  

   PlugPlugExternalObject.framework      7.0.0.67  

   AdobeScCore.framework   AdobeScCore   4.5.6.5   80.1089815

   AdobeSVGAGM.framework   AdobeSVGAGM   1.0.0.39544   88.588432

   dvametadataapi.framework   dvametadataapi   10.0.0.0  

   CITThreading.framework        

   WRServices.framework        

   amtlib.framework   amtlib   10.0.0.119  

   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.01   79.579975

   boost_threads.framework   boost_threads   10.0.0.0  

   aif.framework   aif   6.0.00.1   1.

   AdobeCoolType.framework   AdobeCoolType   5.15.00.37848   79.579975

   dvamediatypes.framework   dvamediatypes   10.0.0.0  

   AdbePM.framework   AdbePM   2.5.00.377243   1.578146

   boost_date_time.framework   boost_date_time   10.0.0.0  

   AdobeMPS.framework   AdobeMPS   5.8.1.37174   79.577269

   dvaui.framework   dvaui   10.0.0.0  

   ahclient.framework   ahclient   2.2.0.1  

   ICUData.framework   ICUData   3.61   "gtlib_6.0" "." "21287"

   dvamarshal.framework   dvamarshal   10.0.0.0  

Required plug-ins:

   3D Studio 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

   Accented Edges 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Adaptive Wide Angle 18.1.3, Copyright © 2014-2017 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”

   Angled Strokes 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Average 18.1.3  ©1993-2017 Adobe Systems Incorporated - from the file “Average.plugin”

   Bas Relief 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   BMP 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Camera Raw 10.3 (933), Copyright © 2018 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

   Camera Raw Filter 10.3 (933), Copyright © 2018 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

   Chalk & Charcoal 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Charcoal 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Chrome 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Cineon 18.1.3  ©2002-2017 Adobe Systems Incorporated - from the file “Cineon.plugin”

   Clouds 18.1.3  ©1993-2017 Adobe Systems Incorporated - from the file “Clouds.plugin”

   Collada DAE 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

   Color Halftone 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Colored Pencil 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   CompuServe GIF 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Conté Crayon 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Craquelure 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Crop and Straighten Photos 18.1.3  Copyright © 2003-2017 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”

   Crop and Straighten Photos Filter 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Crosshatch 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Crystallize 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Cutout 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Dark Strokes 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   De-Interlace 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Dicom 18.1.3, Copyright © 2003-2017 Adobe Systems Incorporated - from the file “dicom.plugin”

   Difference Clouds 18.1.3  ©1993-2017 Adobe Systems Incorporated - from the file “Clouds.plugin”

   Diffuse Glow 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Displace 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Dry Brush 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Eazel Acquire 18.1.3  Copyright © 2007-2017 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”

   Entropy 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

   Export Color Lookup Tables 18.1.3  Copyright ©2012-2017 Adobe Systems Incorporated - from the file “Export3DLUT.plugin”

   Extrude 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   FastCore Routines 18.1.3  ©1990-2017 Adobe Systems Incorporated - from the file “FastCore.plugin”

   Fibers 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Film Grain 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Filter Gallery 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Flash 3D 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

   Fresco 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Glass 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Glowing Edges 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Google Earth 4 KMZ 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

   Grain 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Graphic Pen 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Halftone Pattern 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   HDRMergeUI 18.1.3, Copyright © 2003-2017 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”

   HSB/HSL 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   IFF Format 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   IGES 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

   Ink Outlines 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   JPEG 2000 18.1.3  Copyright © 2001-2017 Adobe Systems Incorporated - from the file “JPEG2000.plugin”

   Kurtosis 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

   Lens Blur 18.1.3, Copyright © 2002-2017 Adobe Systems Incorporated - from the file “Lens Blur.plugin”

   Lens Correction 18.1.3, Copyright © 2002-2017 Adobe Systems Incorporated - from the file “Lens Correct.plugin”

   Lens Flare 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Liquify 18.1.3, Copyright © 2001-2017 Adobe Systems Incorporated - from the file “Liquify.plugin”

   Matlab Operation 18.1.3  ©1993-2017 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

   Maximum 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

   Mean 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

   Measurement Core 18.1.3  Copyright © 1993-2017 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”

   Median 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

   Mezzotint 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Minimum 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

   MMXCore Routines 18.1.3  ©1990-2017 Adobe Systems Incorporated - from the file “MMXCore.plugin”

   Mosaic Tiles 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Multiprocessor Support 18.1.3  Copyright © 1990-2017 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”

   Neon Glow 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Note Paper 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   NTSC Colors 18.1.3  ©1993-2017 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”

   Ocean Ripple 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   OpenEXR 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Paint Daubs 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Palette Knife 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Patchwork 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Paths to Illustrator 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   PCX 18.1.3  ©1989-2017 Adobe Systems Incorporated - from the file “PCX.plugin”

   Photocopy 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Photoshop 3D Engine 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”

   Photoshop Touch Copyright ©2013-2017 Adobe Systems Incorporated - from the file “PSDX.plugin”

   Picture Package Filter 18.1.3  ©1993-2017 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

   Pinch 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Pixar 18.1.3  ©1989-2017 Adobe Systems Incorporated - from the file “Pixar.plugin”

   Plaster 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Plastic Wrap 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   PLY 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

   PNG 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Pointillize 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Polar Coordinates 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Portable Bit Map 18.1.3  ©1989-2017 Adobe Systems Incorporated - from the file “PBM.plugin”

   Poster Edges 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   PRC 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

   Radial Blur 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Radiance 18.1.3  ©2003-2017 Adobe Systems Incorporated - from the file “Radiance.plugin”

   Range 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

   Render Color Lookup Grid 18.1.3  Copyright ©2012-2017 Adobe Systems Incorporated - from the file “Export3DLUT.plugin”

   Reticulation 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Ripple 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Rough Pastels 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Save for Web 18.1.3, Copyright © 1999-2017 Adobe Systems Incorporated - from the file “Save for Web.plugin”

   ScriptingSupport 18.1.3, Copyright © 2017 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”

   Shake Reduction 18.1.3, Copyright © 2014-2017 Adobe Systems Incorporated - from the file “Shake Reduction.plugin”

   Shear 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Skewness 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

   Smart Blur 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Smudge Stick 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Solarize 18.1.3  Copyright © 1993-2017 Adobe Systems Incorporated - from the file “Solarize.plugin”

   Spaces 18.1.3, Copyright © 2015 Adobe Systems Incorporated - from the file “Spaces.plugin”

   Spatter 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Spherize 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Sponge 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Sprayed Strokes 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Stained Glass 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Stamp 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Standard Deviation 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

   STL 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

   Sumi-e 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Summation 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

   Targa 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Texturizer 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Tiles 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Torn Edges 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Twirl 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   U3D 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

   Underpainting 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Vanishing Point 18.1.3, Copyright © 2003-2017 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”

   Variance 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

   Virtual Reality Modeling Language | VRML 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

   Water Paper 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Watercolor 18.1.3, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

   Wave 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Wavefront|OBJ 18.1.3  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

   Wind 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

   Wireless Bitmap 18.1.3  ©1989-2017 Adobe Systems Incorporated - from the file “WBMP.plugin”

   ZigZag 18.1.3, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  2.10.56 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_2_10_56/purchase.html”

   Libraries  2.10.56 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_2_10_56/index.html”

   New Document  2.0.1 - from the file “/Users/macbook/Library/Application Support/Adobe/CEP/extensions/CCX_CMDN_EXTENSION_2_0_1_001/fnft.html”

   Start  2.0.1 - from the file “/Users/macbook/Library/Application Support/Adobe/CEP/extensions/CCX_START_EXTENSION_2_0_1_044/index.html”

   PixelSquid  0.7.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.pixelsquid.heroplayer/index.html”

   com.adobe.experimentation.extension  2.0.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.experimentation.extension/index.html”

   Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”

   Export As  3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

   Device Preview  1.3.2 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSPanel/panel.html”

   com.adobe.preview.loader  1.3.2 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSLoader/loader.html”

   Export As  3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

Installed TWAIN devices: NONE

SG...
Adobe Employee
Adobe Employee
October 11, 2013

Hi,

Make sure your document is RGB color. You'll also need to make sure the GPU option is enabled for the document.

regards,

steve

Participating Frequently
March 20, 2018

what if this did not work?

davescm
Community Expert
Community Expert
March 20, 2018

Go to Help > System info and click copy. Then paste the info into this thread and we may be able to see what is preventing you accessing 3D

Dave