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SimonDfrg
SimonDfrg
Participant
January 31, 2025
Question

Can't use Generative AI

  • January 31, 2025
  • 2 replies
  • 393 views

Hello,

 

I cannot use the Generative AI features in Photoshop. Is there anything I am missing? Why are these options greyed out? 

I've seen it could be related to the DoB but I can't find where to update my DoB, although I believe it should be the correct one anyway.

 

Any help is welcome.

 

Thank you,

Simon.

2 replies

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
February 1, 2025

@SimonDfrg maybe try this. Even though you have selected the 'selection tool,'  selected. try selecting an layer. See my marching ants or marquee selection of my whole layers (as a sample). In my Contextual Task Bar, I can enter my prompt if I want to now and run AI command

 

m
Bojan Živković11378569
Community Expert
Bojan Živković11378569Community Expert
Community Expert
February 1, 2025

Could you specify the version of Photoshop you're using? Additionally, please outline the steps taken and the expected outcome.

SimonDfrg
SimonDfrgAuthor
Participant
February 1, 2025

Hello,

 

I'm running 25.9.1. If I use the selection tool, the generative fill is greyed out and any other AI features just won't work. 

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