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Participant
May 13, 2025
Question

Can’t Use Generative Fill on Photoshop iPad – No User Consent Option

  • May 13, 2025
  • 1 reply
  • 210 views

Hello,

I’m using Photoshop on my iPad and I’m trying to use the Generative Fill feature, but it says “User consent not provided” and doesn’t let me proceed.

 

I checked my Adobe account, but I can’t find any option to give consent for using Generative AI or Firefly.

How can I enable this feature on the iPad version? Is there a specific setting or page where I need to accept the terms?

 

Thanks in advance for your help!

1 reply

Sameer K
Community Manager
Community Manager
May 13, 2025

Hey, @gutstoli. Welcome to the Photoshop Community. I've reviewed your account, and you have an EDU Plan that includes Photoshop iPad. 

 

Has this started to happen since a recent update for Photoshop or iPadOS? As a test, try using Photoshop on the web (https://adobe.ly/3GTuy4C) on a computer and check if the Generative Fill works for you. 

 

Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)