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Legend
February 28, 2023
Question

Cancel button in "Save for web" dialog useless

  • February 28, 2023
  • 3 replies
  • 298 views

System: PS v24.0.0, Windows 10

Issue: when accidentally opening the "Save for web" dialog on an image with huge dimensions, PS would automatically encode the preview into the last used format, let's say PNG. This can take a while, depending on the CPU power and dimensions. In this moment, you would want to be able to cancel the action, but the Cancel button is locked. Later, once the encoding is finished, the Cancel button becomes unlocked, but then it's useless. Why? If I wanted to save the PNG, I would click "Save". If I wouldn't want to save it, I would click "Done". So either the Done or the Cancel button is surplus here. Considering what the Cancel button could be used for, the Done button is more surplus.  

3 replies

Participant
April 29, 2025

Totally agree with this! Also, in most cases, the user's first intention is to save the file, so the Save button should ideally be placed in the bottom-right corner—where users naturally expect the primary action to be.

I’ve often clicked Done by mistake, especially after waiting for the preview to encode on large files. It just closes the dialog box, and I have to go through the whole Save for Web process again—resize, and wait all over. It’s frustrating and feels like a UX oversight, especially for users working with high-res files regularly. A small change like repositioning the Save button would make a huge difference!

Stephen Marsh
Community Expert
Community Expert
February 28, 2023

Although this doesn't address the issue directly, scripting can address the issue as a workaround.

Jeff Arola
Community Expert
Community Expert
February 28, 2023

Instead of trying to click Cancel, try pressing the Esc key and see if that works any better.