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Participant
March 10, 2025
Question

Cannot change setting when creating a new photoshop document

  • March 10, 2025
  • 3 replies
  • 239 views

Hello all,

Something curious going on. One of those things where everything is fine. You wake up the next day, you've changed nothing and something's wrong. Maybe my cat stood on a function key.

I cannot change the setting for whether I want to work in pixels, millimetres or other when creating a new photoshop document (left), but can with an existing document (right). I can change size and resolution but not the format.

I've tried the different tabs at the top, clicked on various custom options and gone to preference options but can find nothing to get this to work.

Every document I create is unique. Generally, I don'ty use a present. I want to manually type in size, resolution and whether I'm working in pixels or another format. 

3 replies

c.pfaffenbichler
Community Expert
Community Expert
March 11, 2025

If the Preferences-reset @Ged_Traynor recommended should not remedy the issue please try Photoshop > Preferences > General Use Legacy "New Document" Interface. 

Ged_Traynor
Community Expert
Community Expert
March 11, 2025

@Rockbadger try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

Peru Bob
Community Expert
Community Expert
March 10, 2025

Moved from the CC Desktop forum to the Photoshop forum.