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October 7, 2025
Answered

cannot findow the timeline option on the window selcetion

  • October 7, 2025
  • 2 replies
  • 76 views

Hi, Im trying to animate some still diagrams via the timeline option og the window selection. I doesnt seem to be there and i am banging my head against the wall. Im running ios venture 13.7.8. 

Correct answer Sameer K

Hey, @ben_1361. Welcome to the Photoshop Community. I'll help you figure this out. Please share the system info from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here.

 

Please ensure there are no stale preferences in your Photoshop. You can go to the location of the preference folder below and rename it to back it up. (https://adobe.ly/3u7u84j)

This method is more effective compared to the in-app Reset Preferences at quit method. 

 

macOS: Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory.

Library > Preferences > Adobe Photoshop [version] Settings

Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025.old)

 

This will give a fresh start to Photoshop as a new installation.

Let me know if it helps. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

2 replies

Claire H.
Community Manager
Community Manager
October 24, 2025

Hi @ben_1361,  I'm just checking in to see if the suggestion helped or if you are still running into this issue? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

Sameer K
Community Manager
Sameer KCommunity ManagerCorrect answer
Community Manager
October 7, 2025

Hey, @ben_1361. Welcome to the Photoshop Community. I'll help you figure this out. Please share the system info from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here.

 

Please ensure there are no stale preferences in your Photoshop. You can go to the location of the preference folder below and rename it to back it up. (https://adobe.ly/3u7u84j)

This method is more effective compared to the in-app Reset Preferences at quit method. 

 

macOS: Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory.

Library > Preferences > Adobe Photoshop [version] Settings

Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025.old)

 

This will give a fresh start to Photoshop as a new installation.

Let me know if it helps. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)