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Participant
April 21, 2007
Question

Cannot install Photoshop CS3 - Installer just dissappeared

  • April 21, 2007
  • 179 replies
  • 36694 views
I have an issue installing Photoshop CS3 as follow:

I have removed all Photoshop CS3 Beta manually (Use control panel, deleted files and registries) as instructed in this web and get rid of all thing involved Adobe out of my computer.

When I clicked Setup.exe, a setup windows with progressive bar (See in http://www.thetaforce.com/image/cs3installer.jpg ) appeared shortly and then disappear!
Then nothing is happenned further. No error message. It just disappeared. I wait for an hour but nothing happened.

I tried to run Windows in clean mode (msconfig -> disable unneccessary services) and also disable Antivirus and Firewall etc. But this problem persists.

I'm running Windows Vista Home Premium (32Bit) and have Intel Centrino Duo 2.0GHz with 1.5GB of Ram (DDR2) and 100GB HDD. Graphic shared Intel 945GM Express Chipset.
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    179 replies

    Participant
    May 1, 2007
    Background:
    It took me a few hours to roughly figure out what happens on my
    system and till now I'm still not absolutely sure why the error appears, but
    certainly Javascript, IE and the Adobe installer are involved.
    To be more specific: The installer quits with an exception
    when javascript tries to open "window.external.ANYMETHOD".
    Since the problem is NOT SOLVED and only BYPASSED in the follwing steps you might
    want to wait for a better solution from Adobe itself (RECOMMENDED),
    but with this way I got all products installed and removed again.

    0. This workaround is only tested on Windows XP SP2 with Adobe CS3 Design Premium.
    To fully complete the next steps be sure you have some experience in handling a
    text editor and the Windows Explorer.

    1. Start the Setup as usual and let it copy over a few files
    and than - after a short popup - let him disappear. There shouldn't be
    any other errors except the described above, otherwise you have to deal
    with these first (eg. run the cleanup script, if the setup complains
    about an allready running installation etc).

    2. Now open up your Windows Explorer and go to
    /:/\[Program Files]\[Common Files]\Adobe\Installers\c14ac4070fd9614ffe63f4bb533db2c\resources\common\scripts
    ( "[]" Depending on your installation and language).
    Alternatively you can press [WinKey]+R and type in:
    "%CommonProgramFiles%\Adobe\Installers\c14ac4070fd9614ffe63f4bb533db2c\resources\common\scripts"

    3. Locate a file called "ContainerProxy.js" in the opened Window and
    open it with a text editor of your choice (notepad will be adequate).
    Right click on the file -> Open with -> Notepad.

    4. Go to line 1102 or simply search for
    "jsonObj = _jsonToObject(window.external.SetSessionInitialized(initValue));"
    and replace this line with
    "jsonObj = _jsonToObject(SetSessionInitialized(initValue));"

    5. Save the file by pressing [Strg]+S or use the menu:
    Menu -> File Save.

    6. Startup up the installation process again and this time the
    installer shouldn't quit and hopefully you will be able to install.

    You can simply undo any changes by removing the Adobes "Installers" folder
    :\[Program Files]\[Common Files]\Adobe\Installers
    and run the Setup again or replace the line in Step 4 with
    the original one.
    "jsonObj = _jsonToObject(window.external.SetSessionInitialized(initValue));"

    If I get some time I will further examine how to reproduce and solve
    the problem.

    HTH
    gorodek
    Participating Frequently
    May 1, 2007
    see video http://cromerhigh.org/cs3.avi i made may help??? wait until wkend. I know its dreamweaver (all i have at work) but uses same installer as photoshop. This will prob not fix your problems though, (just might)???
    Participant
    May 1, 2007
    We're not worthy
    Participating Frequently
    May 1, 2007
    You're way too freakin' awesome, Philip!
    Known Participant
    May 1, 2007
    Have at it, Big Phil!
    May 1, 2007
    Pure genius.
    May 1, 2007
    what a great idea philip!!! whoo hoo!
    Participating Frequently
    May 1, 2007
    Would you all like to to find the solution for Windows XP problems with CS3, if so give me the weekend to sort it. How I fix problems is easy think of it like a puzzle and you need to find the missing peice, to do this you first find where the problem is happening, then look at why it's happening by looking at the source code of the application then you will see the problem. So if you can't do this I will setup a XP machine and sort it for you. p.s. I may have to make a little patch or something if this Adobe's fault with XP and I will make a exe file which you run on your machine to fix it?

    Then Adobe should pay me :) !!!

    Philip.
    Participating Frequently
    May 1, 2007
    What new clean up tools? Did they release something in the last few days?
    Phillip: Not everyone is on Vista and this solution doesnt work for EVERYONE who is on it. It isnt an abosolute solution.
    Participant
    April 30, 2007
    OK, the new cleanup tools for Windows can solve this.
    Problem fixed for me. But it seems there's need to uninstall ALL of Adobe products before using this tool.

    Thank you for every reply.