Cannot install Photoshop CS3 - Installer just dissappeared

I hope that Equipo's suggestion works for those having problems, but I can tell you that IE is not my default browser. I use Firefox, and had no problems with the install.

Gee I wish it were that simple. I have been at this for 12 days now and NADA..I have tried everything, reinstall XP pro. Adobe's solution. Format C: and just run PSCS3.
This is a joke. Either they pump out a new installer (same as Beta) and I will try again or in two weeks its refund time.
Why have they changed the installer from Beta ? certainly no improvement. I can still intall Beta 3 no problem, runs fine. I dont think their clean script is all that encompassing. It still leaves some registry traces behind.
They should follow the simple rule of "if it works, don't fix it" as far as the installer goes.

Equipo is THE MAN!

I've spent countless days screwing around trying to get CS3 to install. I've spent 2 hours on the phone with Adobe Support trying all sorts of nerdy computer things I barely understood.

The Adobe Tech Support guy even concluded that I had a "bad install disk" and Customer Service sent me a new one!

And each time, I'd pop in the disk, click the Install PS3, watch the initialization progress bar window do its thing and then....nothing.

Now along comes Equipo with an absurdly simple suggestion and...

IT WORKS!
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9:08pm Apr 27, 07 PST (#36 of 36)

Hello to all

First of all excuse my english. Perhaps this fix will works for somebody

- Go to Control Panel --- Internet Properties --- Programs tab, and make Internet Explorer your default browser. That´s all.

Saludos

Equipo Monigote.
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I made IE my default browser, and the installation went perfectly.

Why does it work? No idea. I leave it to the computer whizzes out there to figure that out.

Okay, disclaimer time: this solution worked on a PS3 upgrade from CS(1), no beta version installed, on a PC running XP sp2.

Thanks again, Equipo, and Good Luck, y'all. I hope this KISS solution works for the rest of those frustrated folks out there.

Dee
www.CatchTheSunrise.com

Hello to all :-)

First of all excuse my english. Perhaps this fix will works for somebody

- Go to Control Panel --- Internet Properties --- Programs tab, and make Internet Explorer your default browser. That´s all.

Saludos :-)

Equipo Monigote.

Philip,

'Your' solution to error code 2739 is already in the knowledge base, and has been mentioned here a few times already.

Bert,

About the log quitting when looking at the MSI applications, you might want to try Microsoft Installer cleanup utility: http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

As well as removing flash player from the system.

Worth a shot, anyway.

Mathias

If you think we didn't try this , you are wrong.

do as i said it works, 100% much easier than all your messing about tring to install it, formats, clean ups, etc... it takes 30 secs not days!!

http://www.adobeforums.com/cgi-bin/webx?224@@2cdd10ed@.3bc3b755/27

no need to post another post here the fix is above on my post ok!

I started up Vista with the DVD and I choose repair current OS.
Then I quit the installation process before doing anything - still installer disappeares.
:(

Totally strange - but success at last!

did all the things I have read about on the 'net:-

Deactivate CS3 beta
Uninstall ALL Adobe products in the end
Ran cleanscript more than once
Uninstalled Bonjour
Removed Firefox
Allowed the setup.exe through the DEP
Copied the DVD contents onto the C:\ drive to run from there
etc. etc.

But to no avail. Installer flashed up the progress bar pane, then just disappeared

Today I decided to roll back to my backup image, so after changing the startup sequence in the BIOS to 'see' the DVD first, I started up Vista with the DVD. As I was unsure about proceeding, I quit the installation process before doing anything, starting Windows normally. Almost a reflexisive action I tried the CS3 install and - voila! off it went.

If this helps somebody then I would be extra happy (although tired and frustrated that Adobe doesn't seem to have dealt with this problem).

Anthony.

I don't use XP so I can't tell you about XP issues all I can suggest is after a failed install, start -> run -> %temp% then look in the log files and check for any error code, google it, or search adobe for answer. A answer will be out their for XP. For Vista users check my other post two above!

Philip Smith.