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Gerald Fleury
Participant
December 21, 2021
Answered

CANNOT PRINT TO. 3880 USING PS MANAGES COLORS

  • December 21, 2021
  • 11 replies
  • 6443 views

I'm running Apple macOS Big Sur 11.6.2. I cannot print to my Epson 3880 using Photoshop (2022 or 2021) Manages Colors. PS does print to the 3880 when using printer manages colors. When print is selected the Epson app opens and the spool get to the print stage where the printer is activated for a second then stops and the Epson app disappears.  After which I look at the Apples error log which states  "Remote host did not accept data file (2)." I have uninstalled and updated Epson 3880 print driver 3x.

 

Jerry

 

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    This topic has been closed for replies.
    Correct answer TheDigitalDog

    I would put the onus on Epson delivering an update to their drivers.

     

    They need to keep up with the OS and software updates or you have to make a choice - keep your OS and software in the same cadence as the driver releases and dont update either until you have a new driver or look at an updated printer that is getting newer releases to keep up with the OS.

     

    Either way, to expect Adobe or Apple to retrofit their software to accomodate over 1 year old drivers most likely wont happen.


    quote

    I would put the onus on Epson delivering an update to their drivers.

    By @Kevin Stohlmeyer

     

    The drivers are just fine. I've got a 3880, runs fine in modern version(s) of Photoshop and OS 12.1.

    The issue is the package location where Epson places its profiles (not necessary) and apparently a bug in older versions of OS X  and some security settings or the like, with the installed profiles. But the actual print drivers are fine and, there is also the Epson Print Layout software (free) among other products (like Qimage) that again, print without issue today.

    11 replies

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    M
    Michael Lenticular
    Participating Frequently
    December 21, 2021

    I am trying to print from an iMac (Big Sur 11.6.2) to an Epson 4900. Printing fails (does not print, disappears from printer que) if I select "Photoshop Manages Color". If I select "Printer Manages Color" the document prints. Other applications (Microsoft Word) can print to the printer. I have deleted and reloaded both Photoshop & the Epson driver. The problem remains.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    December 22, 2021

    Hi Michael,

     

    We're sorry about the trouble with the printing error in Photoshop. Since when have you been seeing this issue? 

     

    Try resetting the preferences of Photoshop by: https://helpx.adobe.com/photoshop/using/preferences.html

    Backup your preferences before resetting by: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

     

    Please take a look at the following article and check if that helps: https://helpx.adobe.com/photoshop/using/printing-color-management-photoshop1.html

     

    Let us know if that helps.

     

    Regards,

    Tarun

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    December 23, 2021

    The "latest drivers" for Epson are from 12/2020. It could be either Mac OS updated or the Photoshop version is newer than the "latest drivers". Either way, not seeing a recent driver update for more than a year is a cause for concern for me.

     

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