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Richard30359240gq56
Known Participant
December 16, 2025
Question

Cannot select black

  • December 16, 2025
  • 1 reply
  • 259 views

In the old days, if i wanted black in Photoshop, I would go to the color picker, select black and be on my merry way.
Now, when I select black, I may get dark green, I may get dark red, nut it takes at least five attempts to actuatly get black.  This includes multiple times typing 0,0,0 in the color picker.
This is driving me up a wall!  I'm sure there's an easy fix, but I can't find it.

 

Please help!!! 

1 reply

A
Community Expert
AxelMattCommunity Expert
Community Expert
December 16, 2025

Try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

It's recommended to backup your settings before resetting the preferences.

See here:  https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

If this doesn't help try in a next step to disable the option to "Use Graphics Procesor" from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps. If it helps, you can check out the steps suggested here:   https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Take a look especially point 7 in the "Troubleshoot GPU and Graphics driver" section.

 

If this also doesn't help check your system if it's up-to-date. Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

 

If this all doesn't help, we need more informations about your system. Maybe you can post your Photoshop system info. In Photoshop goto Help > System Info and hit the copy button. Then paste the entire informations into this thread.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
R
Richard30359240gq56Author
Known Participant
December 16, 2025

I'm a little surprised and a little pissed off. I didn't mark your answer as correct, and yet, I received an email telling me it was marked as correct.  Interesting way to tell me to shut up!
I feel like this response is quite similar to the IT guy telling me to plug in my monitor.  Sure it might work for some. But this concern has been happening across multiple computers and multiple versions of Photoshop. So thanks for marking your OWN ANSWER correct, but if you don't mind, I'll wait for more useful suggestions.
If they don't come, I'll know exactly why.

A
Community Expert
AxelMattCommunity Expert
Community Expert
December 16, 2025
quote

... So thanks for marking your OWN ANSWER correct, but if you don't mind, I'll wait for more useful suggestions.


By @Richard30359240gq56


I DON'T have marked my answer as correct!

 

quote


I feel like this response is quite similar to the IT guy telling me to plug in my monitor. 


By @Richard30359240gq56

 

You didn't mention that this occurs on multiple computers and with multiple PS versions. So these steps I've posted are normally the first steps that should be done. 

Please be more reserved with your comments in the future and refrain from being offensive.

 

If you wish to get better help you have to post a detailed description of your issue AND include informations about your system. This can get in Photoshop with Help > System Info and hit the copy button. Then paste the entire informations into this thread. Without system infos all proposed solutions are a look into the crystal ball.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
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