Cannot use Adobe CC anymore

Forum|Forum|8 months ago
July 20, 2025
3 replies
266 views

I've had Adobe CC for years, and now I can't use it anymore. I'm asked: start the free trial or buy this product. What should I do?

Windows

Nancy OShea

Community Expert

Confirm that your subscription is active and Adobe has an active payment card on file from your online account.

https://account.adobe.com/plans

If everything is as it should be, try logging-in with your paid ID from Creative Cloud Desktop App.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-in with your paid ID and password.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

H

Hajeb 22683311Author

Participant

It says: No payed membeship
but i pay every month, also this month

D Fosse

Community Expert

Open the CC desktop app, and sign in with your username (email) and password.

If you already are signed in, sign out and back in again.

The CC desktop app handles all licensing for all the individual apps.

H

Hajeb 22683311Author

Participant

It's oK now
i used the secundary emailadres but that was not in the list anymore
Thanks

davescm

Community Expert

Hi,
Can you try the steps in the help article linked here : https://helpx.adobe.com/uk/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Dave

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded