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smithj603
Participant
February 9, 2021
Answered

Cannot use photoshop due to program error

  • February 9, 2021
  • 4 replies
  • 1227 views

Hi,

 

Since updating to v22, I have not been able to use photoshop.

The error is 'Could not complete your request because of a program error'

This error comes up when I try opening ANY type of image file. It also comes up when I try to close photoshop either by File>Exit or hitting X. I have to force quit through task manager to close it.

I have tried V22.1.1, V22.1, V22.0.1, V22.0 and have the same issue with all of them.

V21.2.4 works.

 

After doing some research I have tried;

-reinstalling

-disabling generator

-resetting preferences (shft+ctrl+Alt while opening through CC then Reset Preferences on Quit)

- I tried to move the pref files in Appdata, but for Photoshop 2021 there are none of those files (maybe part of the issue?)

 

Windows 10

 

Does anyone have a solution? Let me know if you need any more info

 

-Jim

 

    This topic has been closed for replies.
    Correct answer JJMack

    Does you machine meet Adobe change requirements for Photoshop 2021?  

    Windows

      Minimum Recommended
    Processor Intel® or AMD processor with 64-bit support; 2 GHz or faster processor with SSE 4.2 or later
    Operating system Windows 10 (64-bit) version 1809 or later; LTSC versions are not supported
    RAM 8 GB 16 GB or more
    Graphics card
    • GPU with DirectX 12 support
    • 2 GB of GPU memory
    • GPU with DirectX 12 support
    • 4 GB of GPU memory for 4k displays and greater
    See the Photoshop graphics processor (GPU) card FAQ
    Monitor resolution 1280 x 800 display at 100% UI scaling 1920 x 1080 display or greater at 100% UI scaling
    Hard disk space

    4 GB of available hard-disk space; additional space is required for installation

    		 4 GB of available hard-disk space; additional space is required for installation
    • Fast internal SSD for app installation
    • Separate internal drive for scratch disks.
       

    What are the minimum graphics processor requirements?

    • On Windows, a GPU with DirectX 12 support and 2 GB of GPU memory

     

    If your using an older graphics card or driver, GPU functionality in Photoshop may be limited or not supported.

    Generally, consider using GPUs with an Average Ops/Sec of 2000 or higher on PassMark's GPU Computer Benchmark Chart.

    4 replies

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    February 9, 2021

    Have you tried all the steps here:

    https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html

     

    Dave

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    February 9, 2021

    Does your creative cloud app show that is has an update available?

    S
    smithj603Author
    Participant
    February 9, 2021

    It says there is an update available for 21.2.4 (I have both v21 and v22 installed since I can't use 22)

    It says v22.2 is up to date

    eMathsworld
    eMathsworld
    Participant
    February 9, 2021

    Download the new resourse file from the authentic website. Before installing the software, turn off the active antivirus installed in the PC 

     

    Thanks

    S
    smithj603Author
    Participant
    February 9, 2021

    I will have to ignore this. Theres something wrong about someone with 1 post saying to turn my antivirus off before downloading something from the web.

     

    Does anyone else have a possible solution?

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      February 9, 2021

      22.2.0 is available see if it works that work on your machine.  Adobe upped the PC requirements required for PS 2021. On my Windows 10 PC all PS 2021 versions 22.x have worked all have issues. Line tool still crippled and 3D UV overlay and view have issues . Adobe has fixed some crashing issues in 22.2.0 and also fixed the Panning problem with Wacom pen

      JJMack
        S
        smithj603Author
        Participant
        February 9, 2021

        just updataed to 22.2.0 and there is no difference. I still have the exact same issue.

        JJMack
        Community Expert
        JJMackCommunity ExpertCorrect answer
        Community Expert
        February 9, 2021

        Does you machine meet Adobe change requirements for Photoshop 2021?  

        Windows

          Minimum Recommended
        Processor Intel® or AMD processor with 64-bit support; 2 GHz or faster processor with SSE 4.2 or later
        Operating system Windows 10 (64-bit) version 1809 or later; LTSC versions are not supported
        RAM 8 GB 16 GB or more
        Graphics card
        • GPU with DirectX 12 support
        • 2 GB of GPU memory
        • GPU with DirectX 12 support
        • 4 GB of GPU memory for 4k displays and greater
        See the Photoshop graphics processor (GPU) card FAQ
        Monitor resolution 1280 x 800 display at 100% UI scaling 1920 x 1080 display or greater at 100% UI scaling
        Hard disk space

        4 GB of available hard-disk space; additional space is required for installation

        		 4 GB of available hard-disk space; additional space is required for installation
        • Fast internal SSD for app installation
        • Separate internal drive for scratch disks.
           

        What are the minimum graphics processor requirements?

        • On Windows, a GPU with DirectX 12 support and 2 GB of GPU memory

         

        If your using an older graphics card or driver, GPU functionality in Photoshop may be limited or not supported.

        Generally, consider using GPUs with an Average Ops/Sec of 2000 or higher on PassMark's GPU Computer Benchmark Chart.

        JJMack
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