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BenPatient20986920
Participant
February 18, 2024
Question

Cannot verify when working offline

  • February 18, 2024
  • 11 replies
  • 1651 views

I am a remote worker and frequently need to work where there is no internet connection. Now I am receiving an error message on ALL CC apps saying "we can't verify your subscription status" when offline.

There is no way to use the apps without an internet connection. Its not like I am offline for months on end. Just a day.

Fix this quickly. I am paying for unusable software.

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    11 replies

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    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    February 18, 2024

    This is not normal behaviour – you don't need the internet to use Photoshop (apart from AI and certain selection facilities); Adobe uses the internet to check occasionally to see that you're up-to-date with your subscription.

    Maybe check your subscription is connected and working using the Manage Account facility.

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