Cant save gifs adobe photoshop 2025

Forum|Forum|1 year ago
November 4, 2024
14 replies
2829 views

In the newest photoshop version 26, I can't save file as gif using legacy "Save as". It takes ages to load file before you can click "Save..." button. I've waited more than 30 mins and still nothing, circle keep showing that something is going on but nothing.

Windows

Correct answer jane-e

@ntz35972647ax4a

Can you try converting your .mov file to another video format using Adobe Media Encoder or Adobe Express?

https://www.adobe.com/products/media-encoder.html

https://www.adobe.com/express/feature/video/convert

Jane

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Participating Frequently

@jane-e How is this a correct answer? Are you a real person?

davescm

Community Expert

@defaultwfh33hxujeyg Read the thread, the OP confirmed the problem they were having was with Quicktime files which is why the correct answer was to convert the file.

As to your personal dig - please read the community guidelines before posting https://community.adobe.com/t5/using-the-community-discussions/adobe-community-guidelines/td-p/4788157

Dave

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defaultwfh33hxujeyg

Participating Frequently

The title of the thread is "Cant save gifs adobe photoshop 2025"

jane-e

Community Expert

@ntz35972647ax4a

You're welcome and I'm glad this solution works for you! 😊

As to your second question, I am a volunteer and do not work for Adobe. Save for Web was released in PS 5.5 in 1999 — the same version that first enabled transparency. Adobe has kept Save for Web for those who need it, but have labeled it legacy and have said it will not be updated.

Jane

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ntz35972647ax4aAuthor

Participant

Yes, I converted .mov file to mp4 and now everything works as intended. Do you know if this bug will be fixed in the future?

davescm

Community Expert

mov and mp4 are container files. The actual video format is contained within the file e.g. the mp4 is likely to be encoded as H.264 which can be read by Photoshop and why converting has worked for you. That is why some files can be read and others cannot - it needs to be able to open the container and the codec to read the video format within it..

Dave