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KentheArtist
Known Participant
March 30, 2023
Question

Clicks not registering and getting stuck on tools (Photoshop)

  • March 30, 2023
  • 15 replies
  • 3156 views

For a week I've been noticing a very annoying bug happening after I have it open for an extended period of time. It's hard for me to describe without making sense so I'll try my best. Clicks wont register properly and it get stucks on whatever tool Im using. Examples, will continue to zoom in and out even when I have my finger off the left mouse key, same with the rotation tool, and not registering clicks when using the polygonal lasso tool. These are the main tools I've notice this happening with but I'm sure its the same with every other tool. I cant describe how annoying this gets, and its so random that I cant recreate or know what Im doing wrong. And it only stops if I close the program, but that's only a temporary measure as it'll pick up again after about 2 days.

 

Is there anyway I stop this from happening?

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15 replies

whdesigner
Participating Frequently
April 18, 2023

I thought it was just me, however, a rudimentary search and I found others with a similar problem. 

 

This is what I experience - and, yes, it's VERY annoying: 

Let's say I have a vector shape, a rectangle, and I've selected the Move tool. I click on a corner of the shape and, immediately, my mouse pointer and mouse movement is "sticky" (I know I'm in the Move tool, but this behaviour is erratic and non-sensical). Instead of having control over the shape and making my edits freely, the shape rotates if I move the mouse. I didn't choose to rotate the shape. Nor did I choose to randomly move it or resize it (as a whole, not even from the point I clicked!!) and, yet, that is exactly what happens. My instinct kicks in and hit the Escape key. Nothing, it doesn't stop. I right click my mouse button and whatever Photoshop is doing stops. But the shape doesn't snap back to how it was when I clicked on it - now it's a mess. Then, I have to click Ctrl Z to get it back to where I started and I can THEN make my edits to the shape. As I said, VERY annoying. 

 

FWIW, this occurs at random, from version to version. At times, it behaves and tools work as expected. Other time, a complete nightmare. The time lost to this... I don't want to think about it. And, it's been going on for many versions now. 

 

Please, look into this and, as the others have reported here, I also feel it's a bug in the software - I don't dabble with Tool settings, all default, nothing fancy going on here - just plain, vanilla Photoshop install. 

KentheArtist
Known Participant
March 31, 2023

Looks like someone beat me to it. I do agree that this has to be some type of bug @Sk8Gnarley, seems like Im not the only one dealing with it.

KentheArtist
Known Participant
March 31, 2023

Thank you @mglush. Unfortunatly, both of these methods didnt work. I dont think its the indvidual tools that are the problem but something with the program itself. I noticed this has started happening when I had updated it to the 24.2.1 version, although it could have gone on for longer as I reverted photoshop to the October update to stop the weekly program freezes and crashes that had been plauging me since new years.

Participant
March 31, 2023

This isn't really a good solution/reply. This is a bug in the application. Resetting tools and preferences every time we experience this bug is redundant and destroys workflow. The only solution that I know of is to completely restart app. It happens about every 20-40 minutes and stays forever. This bug needs to be fixed in an update asap.

mglush
Community Expert
Community Expert
March 30, 2023

Hi!

We are so sorry to hear that you are having this issue. There are a couple of things we can try. First, we can try resetting the tools. Click on the drop down menu for the tool in the Options bar and select the gear icon at the top righ of the panel, and from the dropdown menu, choose reset all tools.

If that doesn't help, then have you tried resetting your preferences? Please see this link for information on how to Manually reset your preferences: https://helpx.adobe.com/photoshop/using/preferences.html

It would be helpful to read through it, but follow the steps to Reset them Manually.

Let us know if either of these work?

Thanks,

Michelle