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Participant
Jun 5, 2022 4:38 PM UTC
Answered

Close Window not showing Up above the canvas on MacOS in Photoshop

I'm on the newest version of Photoshop (23.3.2) on a new Macbook M1 Pro on OS 12..3.1 and when I try to close a file (either hitting the X or keyboard shortcut) the pop-up window asking whether I want to close and save, save as, Cancel, etc is hidden underneath the image canvas. 

 

I only figured this out by hitting the esc key and seeing the close window briefly flash on top of the canvas.  Until I hit esc,  I can't type or do anything in Photoshop and only getting the keyboard beep noise when typing.  I can try to use the trackpad shortcuts to see all windows and it still doesn't show up for me to select it manually. I have to esc out and then do a save-as or save.  All of the Close options in the menu do the same thing with the pop-up window.

 

I've used Photoshop for 20 years and I haven't ever had this problem happen. I looked in the preferences to see if I accidentally turned something on/off that would address this, but couldn't find anything. I think it's a bug.

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Larry LilacCorrect answer
Inspiring
Aug 4, 2022 3:45 PM UTC

Brilliant! 

Preferences > General > check: Use legacy "new document" interface.

..fixed it for me too. Was driving me crazy on an M1 Mac. Needs fixing Adobe!

 

19 replies

sonv6633575
Participant
Feb 17, 2023 12:23 AM UTC

I am running into this issue almost daily on both PS2022 and PS2023. I have tried the suggested solutions including resetting my prefrences but this bug still persists. I am on a Mac Studio running Montery with a dual display setup.

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Participating Frequently
Oct 22, 2022 10:32 PM UTC

Legacy interface option is not working for me. 

i am using photoshop 2023 on macbook pro m1 pro.

 

i am using photoshop 2022 on my imac and it works just fine. although my i mac is intel based.

 

it's oct 2022 and there is still no fix??

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Participant
Aug 1, 2022 11:22 AM UTC

SOLVED: Preferences > General > check: Use legacy "new document" interface. Fixed it for me.

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Larry LilacCorrect answer
Inspiring
Aug 4, 2022 3:45 PM UTC

Brilliant! 

Preferences > General > check: Use legacy "new document" interface.

..fixed it for me too. Was driving me crazy on an M1 Mac. Needs fixing Adobe!

 

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Participant
Jul 31, 2022 1:16 PM UTC

Did you ever find a solution to this issue? I literally can't get any projects done with this problem.

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Participant
Aug 1, 2022 11:24 AM UTC

SOLVED: Preferences > General > check: Use legacy "new document" interface. Fixed it for me.

 

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Participant
Sep 12, 2022 6:09 PM UTC

This worked for me as well. I made sure there were no windows open in Photoshop. Otherwise, even the Preferences dialogue panel didn't open up. 

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Participant
Jul 22, 2022 6:26 PM UTC

I am on a pc and it is happening to me too. Has anyone found out a solution? This is so frustrating. 

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Participating Frequently
Jul 10, 2022 3:55 PM UTC

Yes same here. Randomly the dialog boxes stop appearing, except for a brief flash of a second upon hitting "Esc" Mac M1 Pro running latest version of MacOS. Please fix this.

 

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Participant
Jun 13, 2022 8:45 PM UTC

Same issue. Just bought a new mac M1 Pro and this is driving me crazy!

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Participant
Jun 13, 2022 8:47 PM UTC

Any updates? This is ruining  my workflow

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Participant
Jun 10, 2022 5:29 PM UTC

Same issue here!! Please solve this ASAP!!

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melissapiccone
Community Expert
Community Expert
Jun 6, 2022 10:54 PM UTC
Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist
Mike_Gondek10189183
Community Expert
Community Expert
Jun 6, 2022 8:57 PM UTC

Did you try window >> Workspace >> Essentails (Default)

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Participant
Jun 7, 2022 4:04 PM UTC

Yes, that's the first thing that I tried. Didn't make a difference.

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