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Answered

Close Window not showing Up above the canvas on MacOS in Photoshop

Forum|Forum|3 years ago
June 5, 2022
11 replies
2629 views

I'm on the newest version of Photoshop (23.3.2) on a new Macbook M1 Pro on OS 12..3.1 and when I try to close a file (either hitting the X or keyboard shortcut) the pop-up window asking whether I want to close and save, save as, Cancel, etc is hidden underneath the image canvas.

I only figured this out by hitting the esc key and seeing the close window briefly flash on top of the canvas. Until I hit esc, I can't type or do anything in Photoshop and only getting the keyboard beep noise when typing. I can try to use the trackpad shortcuts to see all windows and it still doesn't show up for me to select it manually. I have to esc out and then do a save-as or save. All of the Close options in the menu do the same thing with the pop-up window.

I've used Photoshop for 20 years and I haven't ever had this problem happen. I looked in the preferences to see if I accidentally turned something on/off that would address this, but couldn't find anything. I think it's a bug.

macOS

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Correct answer Larry Lilac

Brilliant!

Preferences > General > check: Use legacy "new document" interface.

..fixed it for me too. Was driving me crazy on an M1 Mac. Needs fixing Adobe!

sonv6633575

Participant

I am running into this issue almost daily on both PS2022 and PS2023. I have tried the suggested solutions including resetting my prefrences but this bug still persists. I am on a Mac Studio running Montery with a dual display setup.

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Pranav Dhoot

Participating Frequently

Legacy interface option is not working for me.

i am using photoshop 2023 on macbook pro m1 pro.

i am using photoshop 2022 on my imac and it works just fine. although my i mac is intel based.

it's oct 2022 and there is still no fix??

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Brandon25471443tu49

Participant

SOLVED: Preferences > General > check: Use legacy "new document" interface. Fixed it for me.

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Larry LilacCorrect answer

Inspiring

Brilliant!

Preferences > General > check: Use legacy "new document" interface.

..fixed it for me too. Was driving me crazy on an M1 Mac. Needs fixing Adobe!

D

defaultmnplaafsunzo

Participant

Did you ever find a solution to this issue? I literally can't get any projects done with this problem.

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Brandon25471443tu49

Participant

SOLVED: Preferences > General > check: Use legacy "new document" interface. Fixed it for me.

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EvaPVD

Participant

This worked for me as well. I made sure there were no windows open in Photoshop. Otherwise, even the Preferences dialogue panel didn't open up.

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Theresa253559357kh8

Participant

I am on a pc and it is happening to me too. Has anyone found out a solution? This is so frustrating.

M

Marco Basile Images

Participating Frequently

Yes same here. Randomly the dialog boxes stop appearing, except for a brief flash of a second upon hitting "Esc" Mac M1 Pro running latest version of MacOS. Please fix this.

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chads81749916

Participant

Same issue. Just bought a new mac M1 Pro and this is driving me crazy!