Closing photoshop or using the text tool will hard lock
- August 19, 2025
- 1 reply
- 225 views
When I open photoshop and try to use the text tool the programme will hard lock
After opening photosop and then clicking the X to close it, the programme will hard lock
I have updated my graphics drivers, deleted various font folders, deleted preferences, removed old versions, tried older versions of photoshop, nothing seems to work.
The error I am recieving when trying to close photosop is:
[2025-08-19_18-16-36][10212][Error] [general] Uncaught JS Exception:
/UNCWidget-shared.js:12:25575
TypeError: e[a].split is not a function
at Function.value (/UNCWidget-shared.js:12:25576)
at Function.value (/UNCWidget-shared.js:12:24978)
at e.value (/UNCWidget-shared.js:12:131071)
at e.value (/UNCWidget-shared.js:12:133194)
at e.value (/UNCWidget-shared.js:12:37510)
at e.value (/UNCWidget-shared.js:25:104061)
at t.a.handleMessage (UNC-shared.js:1:113294)
at UNC-shared.js:1:108643
at uxp://uxp-internal/runtime_scripts_loader.js:2:28858
I have also included the full log in case it can help. At a loss of what to do. I have to use task manager to close it and I lose all my work if I try to use the text tool, copy images into photoshop, or even close the programme.
MOR
- Launch photoshop
- Press the X in the top left to close the programme
- Observe the programme hard locks
Photoshop version is: 26.9
Hardware:
NVIDIA RTX 3070 Ti
X570 Aorus Elite motherboard
AMD Ryzen 7 3800XT 8-core
Monitor resolution 3840 x 2160
