I’m unable to open or save Photoshop cloud documents, the dialog box always appears blank. Steps to reproduce When opening a cloud document:Open PhotoshopGo to File › Open (local file dialog appears)Click "Open Cloud Documents", the dialog window opens but remains completely blank When saving to a cloud document:Open any local PSD fileGo to File › Save As (local file dialog appears)Click "Save to Cloud Documents", the dialog window opens but remains blank Troubleshooting triedReset Photoshop preferencesSigned out/in of Creative CloudUsed Adobe Creative Cloud Cleaner ToolReinstalled PhotoshopUninstalled and reinstalled Creative Cloud Desktop App, then reinstalled Photoshop againVerified permissions for /Library/Application Support/Adobe/Despite all that, the cloud dialog still won’t load. System detailsPhotoshop: 26.11.0Creative Cloud: 6.8.0.821macOS: Monterey 12.7.6 (MacBook Pro Retina, Mid 2015) NotesThe /Library/Application Support/Adobe/UXP/Runtime/ folder is missing after installation, only an extensions/ folder is present.Creative Cloud desktop works normally (I can see and access my files there).Local file open/save dialogs in Photoshop work fine, only the Cloud Document window is blank.

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Ambariyanto

Participating Frequently

Answered

Cloud Documents dialog shows blank screen in Photoshop on macOS Monterey

Forum|Forum|3 months ago
October 22, 2025
8 replies
449 views

I’m unable to open or save Photoshop cloud documents, the dialog box always appears blank.

Steps to reproduce

When opening a cloud document:

Open Photoshop
Go to File › Open (local file dialog appears)
Click "Open Cloud Documents", the dialog window opens but remains completely blank

When saving to a cloud document:

Open any local PSD file
Go to File › Save As (local file dialog appears)
Click "Save to Cloud Documents", the dialog window opens but remains blank

Troubleshooting tried

Reset Photoshop preferences
Signed out/in of Creative Cloud
Used Adobe Creative Cloud Cleaner Tool
Reinstalled Photoshop
Uninstalled and reinstalled Creative Cloud Desktop App, then reinstalled Photoshop again
Verified permissions for /Library/Application Support/Adobe/

Despite all that, the cloud dialog still won’t load.

System details

Photoshop: 26.11.0
Creative Cloud: 6.8.0.821
macOS: Monterey 12.7.6 (MacBook Pro Retina, Mid 2015)

Notes

The /Library/Application Support/Adobe/UXP/Runtime/ folder is missing after installation, only an extensions/ folder is present.
Creative Cloud desktop works normally (I can see and access my files there).
Local file open/save dialogs in Photoshop work fine, only the Cloud Document window is blank.

macOS

Correct answer ExUSA

Photoshop 26 is not supported on Monterey. I recommend using PS 25 or getting a newer computer that can run a supported OS as neither Apple or Adobe no longer support Monterey.

https://helpx.adobe.com/photoshop/system-requirements.html

Jeff Arola

Community Expert

Do you have an older Photoshop version installed where the Cloud Document window is not blank?

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AmbariyantoAuthor

Participating Frequently

I'm reverted back to 2.9 and the cloud documents dialog works fine

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ExUSA

Genius

At some point, this may no longer work since Adobe will be moving on from older versions. Apple already has dropped support for Monterey and Ventura. And a newer computer will be much faster- I replaced my 2015 15" Macbook Pro with an M3 Air that is easily twice as fast and much lighter, even with an added USB-C dock.

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AmbariyantoAuthor

Participating Frequently

Thanks again for taking the time. I've followed the steps you mentioned but unfortunately it still doesn't solve the problem. I guess I'll just use older version that supports Monterey.

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AmbariyantoAuthor

Participating Frequently

This makes a lot of sense. I guess I'll just revert back to the last Photoshop version that fully supports Monterey, then.

Thank you!

Jeff Arola

Community Expert

Try this:

Close & Quit Photoshop app
In Finder, go to ~/Library/Caches/Adobe/CCX Welcome
To get to the above User Library, hold down the Option key & click on the 'GO' menu from the top & select Library.
Clear the contents & remove them from the trash.
Go to Activity Monitor (use Spotlight search)
Quit Creative Cloud Content Manager
Go to /Applications/Utilities/Adobe Creative Cloud Experience
Run Creative Cloud Content Manager
Open Photoshop

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ExUSACorrect answer

Genius

Photoshop 26 is not supported on Monterey. I recommend using PS 25 or getting a newer computer that can run a supported OS as neither Apple or Adobe no longer support Monterey.

https://helpx.adobe.com/photoshop/system-requirements.html

Jeff Arola

Community Expert

I checked a couple of different macOS versions with Photoshop 26.11 installed including the newest macOS Tahoe 26.0.1 and i don't see a Runtime folder in

~/Library/Application Support/Adobe/UXP

If in Photoshop you click on the Home Screen button, is it blank?

The House symbol at left end of the Tool Options bar.

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AmbariyantoAuthor

Participating Frequently

Thanks so much for the suggestion! I went ahead and tried moving the Adobe Photoshop 2025 Settings folder out of Preferences to reset everything, but unfortunately the Cloud Documents dialog still shows a blank window.

It seems like the issue might be related to the missing /Library/Application Support/Adobe/UXP/Runtime/ folder on my system. I’m on macOS Monterey 12.7.6, so it’s possible the newer Photoshop runtime just isn’t installing properly on this OS.

Really appreciate you taking the time to help though!

Jeff Arola

Community Expert

I would try a manual reset of the Photoshop preferences by going to

Macintosh HD/Users/UserName/Library/Preferences

and moving the

Adobe Photoshop 2025 Settings folder to your desktop

If that works you can move back any settings like your Workspaces.

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AmbariyantoAuthor

Participating Frequently

Thanks so much for the suggestion! I went ahead and tried moving the Adobe
Photoshop 2025 Settings folder out of Preferences to reset everything, but
unfortunately the Cloud Documents dialog still shows a blank window.

It seems like the issue might be related to the missing
/Library/Application Support/Adobe/UXP/Runtime/ folder on my system. I’m on
macOS Monterey 12.7.6, so it’s possible the newer Photoshop runtime just
isn’t installing properly on this OS.

Really appreciate you taking the time to help though!

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