cloud storage full but I have no files stored in creative cloud. how do I clear this?

Forum|Forum|2 years ago
May 9, 2023
2 replies
994 views

my creative cloud storage is empty but the cloud storage is still full. and the deleted map is also empty. can someone please explain this to me.

macOS

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melissapiccone

Community Expert

Where are you getting this message? Can you share a screenshot in your creative cloud app - go to your files on there...

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

Kevin Stohlmeyer

Community Expert

Hi @Tess29799193i84p deleting files does not clear storage - it moves them to the delete folder. Go to https://assets.adobe.com and check all the tabs on the left including deleted and Libraries.

T

Tess29799193i84pAuthor

Participant

Hi Thanks for your response. The thing is I have never used creative cloud. there was 1 document in it and I deleted it. I also deleted it in the delete folder...

Kevin Stohlmeyer

Community Expert

But you do use the software which is tied to CC storage.

Did you check the libraries?

Depending on what application you are using, some have auto add set for the library. Just because you arent manually adding items to CC storage, does not mean it's not being added automatically.

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