Cobrança indevida

Forum|Forum|2 hours ago
August 9, 2026
3 replies
14 views

Cancelei o teste gratuito no prazo e está a ser debitado cobrança em minha conta. Gostaria que fosse resolvido

jane-e

Community Expert

@LAMY2017

Thank you! I’ve set up Apple Translate now and appreciate your advice!

@Incredible_Dream939f

We can’t assist with billing. Contact Adobe Customer Care if you need help:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Jane

jane-e

Community Expert

@Incredible_Dream939f

I can’t translate most of your screenshot, but caught the words “Adobe Stock”. What did you subscribe to?
When you subscribe to Photoshop, where you posted, there is an optional checkbox for Adobe Stock. Did you unsubscribe from both?

Jane

L

LAMY2017

Legend

Jane, I used Apple Translate on the screencapture of the message, I hope you don’t mind me hopping in, but the translation seems to identify the apps:

“Cancellation confirmed
We have processed your cancellation request and your Adobe Stock subscription - 10 assets per month ends on July 24, 2026 (PT).

What is the next step?
You will continue to have access to your free Creative Cloud subscription, which includes free versions of popular Adobe applications and services, access to learning resources, and 5 GB of cloud storage. If the..."

Larry

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