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blakem82083668
Participating Frequently
May 8, 2023
Question

Computer crashes when using Photoshop - Intel Arc 370M

  • May 8, 2023
  • 12 replies
  • 3789 views

My laptop repeatedly crashes when using Photoshop. It's an Asus Zenbook Pro with a 12th gen Intel i7 and Arc A370M Graphics.

I'm up to date on both drivers and photoshop version, and have done a clean install of each AND a full reinstall of Windows just to be sure.

 

Any help would be greatly appreciated.

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12 replies

Kevin Stohlmeyer
Community Expert
Community Expert
May 8, 2023

Hi @blakem82083668 Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

You mentioned "both drivers" if you have two GPUs you'll need to disable one.

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

 

CShubert
Community Manager
Community Manager
May 8, 2023

Hi @blakem82083668 

 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.