Participating Frequently

Question

'Configuration error' followed by crash, how do I get rid of it? (CS5)

Forum|Forum|15 years ago
May 1, 2010
10 replies
24000 views

Hi fellow Photoshoppers,

This message pop's up a million times and crashes my Finder and Photoshop. I can't use Photoshop. I just can't. What do I need to do to fix this (without reinstalling CS5)? I'm not convinced reinstalling everything will solve the problem.

To Adobe:

How the f*ck dare you ask € 2,735.81 for this piece of CR*P. The interface has actually become WORSE!!! I don't know how you did it Adobe, I'm royally pissed off. Jesus Christ! AAAAARGGG.

DO YOU PEOPLE BETA TEST??!?! AT ALL?!?!?!!!!!!

This topic has been closed for replies.

A

Anonymous

I just wanted to address the original posted who went on a rant and later apologized.

You shouldn't apologize for *anything*. I've been doing web development for 14 years. Adobe's products have been a buggy joke ever since Photoshop 4. I always avoided Adobe for the far superior Macromedia products, but of course Adobe bought Macromedia and turned all the great apps into their typical bloated, buggy, extremely unpleasant to use software.

Yes, I just got the same error this thread is about. Installing Adobe software is an enormous pain, using Adobe software is an enormous pain, and well, that's about it.

J

Johnguy23

Participating Frequently

can you guys help me i have this problem:

i switched hardisks recently, it worked on the old hardisk not ps5 dosen't work for some reason

i have a windows xp service pack 3, any help please?

V

vikgupta

Adobe Employee

Hi,

Could you please check if there is a file called 'cache.db-journal' in '%programfiles%\Common Files\Adobe\Adobe PCD\cache' folder.

If yes, please delete the file and try again.

Also, make sure that the file cache.db in the same folder has Read-Write permissions.

If the problem still remains same, then please share the amt3.log, oobelib.log and PDApp.log files from the folder %temp%.

J

Johnguy23

Participating Frequently

ok the files i have in that folder are: cache.db;A576E092038C;AA79159390F0;E5F4086C62BA

as far as read-write exactly how do you do that?, right click cache. db and then propperties and uncheck only read?

if so i have that little box unchecked

D

designerdipu

Participating Frequently

I am a mac user and getting the same error message. I had cs4 before, I think usual cs4 uninstaller doesnt actually work.

Not surprised though how the tech guys in adobe ignores this problem saying it is just our fault. Tech people always like t blame others.

Please guys, stop blaming and find a solution.

D

davidjob@adobe.com

Adobe Employee

The "Configuration error" is documented in http://kb2.adobe.com/cps/827/cpsid_82744.html. Please refer to this docucment for solution. If it does not resolve your problem please add comments to the document so we can update it.

David

D

designerdipu

Participating Frequently

looked into the document- did what it said.. didnt work .. commented there as well..

A

Anonymous

Hi ,

Can you please check the folder "/Library/Application Support/Adobe/OOBE/PDApp" on your mac machine ?

Look for the contents of this folder.

Most likely, the folder is missing on your machine which is causing the problem.

The best way to fix the issue would be to run the installer again and install some product.

This would automatically install the missing Adobe Application Manager from your machine.

Once this is done, Please launch Photoshop and check.

Thanks,

Kanika

F

FloralElf

Participant

I solved the problem:

http://forums.adobe.com/message/2783892

A

Anonymous

Can you post the amt3.log file from the /tmp folder on your machine?

You can get to /tmp by using the Finder's "Go" menu and selecting "Go to Folder".

Thanks,

Bill

F

FunkrushAuthor

Participating Frequently

ATM3 log: http://cl.ly/qoR

@ barry. Sorry, both renaming the plug-in folder and running Photoshop in 32-bit mode don't work.

F

FunkrushAuthor

Participating Frequently

btw, All my other CS5 apps run fine.

S

sanjeev1

Adobe Employee

Hi,

Can you please get amt3.log and oobelib.log files from /tmp location?

1. Open File Finder

2. Select Go from menu and enter /tmp

thanks,

Sanjeev

Chris Cox

Legend

DO YOU PEOPLE BETA TEST??!?! AT ALL?!?!?!!!!!!

Over 5000 people beta tested Photoshop CS5. Yes, we beta test pretty hard.

And I don't recall seeing this particular problem before.

F

FunkrushAuthor

Participating Frequently

First:

I'm sorry about the rant. Of course you beta test your applications, I get that. It's just that my experience has been really buggy and painful, for both CS4 and CS5. It frustrates me because I have no other choice as a graphic designer, you guy's make the best software out there for creative professionals, period. When I pay €2700 for 5 applications I want them to work correctly and not have to fix permissions and spend hours and hours fixing stuff that I'm not even supposed to know the existence of.

I'm sorry if I'm insulting the UI team at Adobe. The UI looks clunky and not at all like a native Mac app. It feels like a Windows app ported to the Mac. I hate it. The way the creative suite completely ignores features like Exposé, Spaces and all the native OSX keyboard shortcuts.

Second:

I created a second user account and ran Photoshop. Same exact problem.

I have both CS4 and CS5 installed in:

user > applications > Adobe

Chris Cox

Legend

It feels like a Windows app ported to the Mac

Funny, the windows users say the reverse.

Most of Photoshop really is native OS controls. But we have to create new designs when the OS doesn't provide what we need (just like all the (non-matching) Apple apps).