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Known Participant
April 30, 2018
Question

Continuous Fan and Force Quit

  • April 30, 2018
  • 2 replies
  • 1846 views

Hi everyone,

After the latest few updates, it started with Photoshop. When I quit Photoshop, the window would close but the program would still be running and I'd have to force quit. The same thing with After effect and Premiere. The last few sessions now the fan just runs continuously without fail. As soon as I close Creative Cloud it stops. If I close Adobe Desktop Service from the Activity Monitor the fan stops.

I did a complete uninstall with Adobe on the line and I reinstalled programs and nothing changed. Adobe said that my mac can't keep up, but that's ridiculous. With just Creative Cloud running in the background of a two year old macbook pro, the mac can't keep up? Basically, it can't keep up doing nothing?

There has to be another explanation—one that also explains the hang-ups. When you can't quit a program properly, there has to be something wrong with the code. I know someone else must be experiencing this. It's very frustrating.

This topic has been closed for replies.

2 replies

Sebastian Bleak
Community Expert
Community Expert
April 30, 2018

Hi Usound

When you did your Uninstall/Reinstall, did you tell it to remove the old preferences? Sometimes that makes a big difference.

Hope this helps

-S

sassoFotoAuthor
Known Participant
April 30, 2018

Thank you. Good question. I did a complete and clean uninstall with ADOBE and I didn't have any of my preferences—so it seemed. I definitely didn't have my workspaces so it could have blasted them. Did it blast all, I don't know. I might try it again making sure to blast everything. Is there an easy way to remove all preferences?

davescm
Community Expert
Community Expert
May 1, 2018

Hi

When you say you did a complete and clean uninstall and reinstall, did  you run the Adobe CC cleaner tool in between? This removes all traces so that you are genuinely getting a clean installation.

Use the Creative Cloud Cleaner Tool to solve installation problems

Dave

April 30, 2018

Hi

Try uninstalling the Creative Cloud Desktop app and see if that helps

Uninstall the Adobe Creative Cloud desktop application

This also might be worth a read

Fan running constantly and loudly - Apple Community

sassoFotoAuthor
Known Participant
April 30, 2018

I already did that—a complete uninstall. Are you saying to do that again, but just the Creative Cloud app alone?

May 1, 2018

usoundadobe  wrote

I already did that—a complete uninstall. Are you saying to do that again, but just the Creative Cloud app alone?

Use the Tool in the link I posted above, it will just remove the Adobe Creative Cloud desktop app