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Community Beginner
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Community Beginner
Activity
‎Sep 28, 2022
03:51 AM
Custom ZOOM factor. Canvas that is too large to use 'fit' is also too small to see at 50% or 100%.
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‎May 01, 2018
06:25 AM
I couldn't wait any longer so I quit Creative Cloud and I quit Desktop Service—which had been running at 100% for 45 minutes straight at the top, by the way—in the Activity Monitor and the fan is normal now. Something is still up. This is so crazy. I chewed up a battery at 90% in 1 hour.
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‎May 01, 2018
06:00 AM
Now I'm just getting this with Creative Cloud: It just stays in the "checking for update" mode and it won't do anything else if I look for my assets.
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‎May 01, 2018
05:44 AM
Yes. I did that—with ADOBE. And I did it again this morning and I got everything out—EVERYTHING. I reinstalled Creative Cloud. Got a little fan but it stopped after a everything settled. Then I started by installing only Photoshop to start. The minute Photoshop started with NO FILE the fan started up and stayed. I opened a photo and did some painting. All fan, ALL the time. Then I did some painting and then closed the file without saving. The fan kept running and, even though I quit Photoshop, it became unresponsive to the quit. I had to force quit it, just like before. Would installing High Sierra help? I've been avoiding it for a few other programs. I'm on Sierra 10.12.6.
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‎Apr 30, 2018
12:58 PM
But it's also a Creative Cloud issue. If we limit it to Photoshop it doesn't do it justice. The problem is with a few different products.
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‎Apr 30, 2018
10:48 AM
Thank you. Good question. I did a complete and clean uninstall with ADOBE and I didn't have any of my preferences—so it seemed. I definitely didn't have my workspaces so it could have blasted them. Did it blast all, I don't know. I might try it again making sure to blast everything. Is there an easy way to remove all preferences?
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‎Apr 30, 2018
10:23 AM
I already did that—a complete uninstall. Are you saying to do that again, but just the Creative Cloud app alone?
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‎Apr 30, 2018
09:24 AM
Hi everyone, After the latest few updates, it started with Photoshop. When I quit Photoshop, the window would close but the program would still be running and I'd have to force quit. The same thing with After effect and Premiere. The last few sessions now the fan just runs continuously without fail. As soon as I close Creative Cloud it stops. If I close Adobe Desktop Service from the Activity Monitor the fan stops. I did a complete uninstall with Adobe on the line and I reinstalled programs and nothing changed. Adobe said that my mac can't keep up, but that's ridiculous. With just Creative Cloud running in the background of a two year old macbook pro, the mac can't keep up? Basically, it can't keep up doing nothing? There has to be another explanation—one that also explains the hang-ups. When you can't quit a program properly, there has to be something wrong with the code. I know someone else must be experiencing this. It's very frustrating.
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‎Apr 30, 2018
08:22 AM
Hi everyone, After the latest few updates, it started with Photoshop. When I quit Photoshop, the window would close but the program would still be running and I'd have to force quit. The same thing with After effect and Premiere. The last few sessions now the fan just runs continuously without fail. As soon as I close Creative Cloud it stops. If I close Adobe Desktop Service from the Activity Monitor the fan stops. I did a complete uninstall with Adobe on the line and I reinstalled programs and nothing changed. Adobe said that my mac can't keep up, but that's ridiculous. With just Creative Cloud running in the background of a two year old macbook pro, the mac can't keep up? Basically, it can't keep up doing nothing? There has to be another explanation—one that also explains the hang-ups. When you can't quit a program properly, there has to be something wrong with the code. I know someone else must be experiencing this. It's very frustrating.
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‎Oct 05, 2017
06:42 AM
I have this too. When I add an audio plugin on the master track and I adjust the knobs to that plugin, Premiere will make keyframes and snap the dial back into position once I release the button. It's infuriating because I want to adjust levels while the sound is playing but I can't because everything I do make a damn keyframe that I have to delete later. I can't find a way to shut this action off and I feel like I've looked everywhere. It does seem like a more recent problem however. All I know is it HAS TO BE FIXED! I've attached a screenshot but it's not that difficult to understand the problem. Premiere is auto-keyframing. Plus, it's hard to attach an image when it only happens during playback. Then the keyframes only show up when you press stop.
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‎Dec 21, 2016
12:20 PM
Hi, This happens quite a bit and I can't read the crash log in any meaningful way, so I was hoping someone out there would know what to do or has had the problem or can help me figure it out. Im on a G5 Dual 2.0, 2x 250GB drives, Mac OS X (10.11.6) and here's is what I got this time... Thanks! Anonymous UUID: A84F4A22-C89E-6F6C-D9A6-A8CB000F1A19 Wed Dec 21 15:07:01 2016 *** Panic Report *** panic(cpu 6 caller 0xffffff80195aa4ca): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x100, NMIPI acks: orig: 0x0, now: 0x0"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.60.11.1.2/osfmk/x86_64/ pmap.c:2611 Backtrace (CPU 6), Frame : Return Address 0xffffff849dedb1d0 : 0xffffff80194d7b92 0xffffff849dedb250 : 0xffffff80195aa4ca 0xffffff849dedb2f0 : 0xffffff80195b14db 0xffffff849dedb3e0 : 0xffffff80195b222c 0xffffff849dedb450 : 0xffffff801955e00d 0xffffff849dedb580 : 0xffffff80195534dc 0xffffff849dedb5b0 : 0xffffff801954e8c3 0xffffff849dedb5e0 : 0xffffff80194e159d 0xffffff849dedb600 : 0xffffff80194e1dd9 0xffffff849dedb620 : 0xffffff7f9c085f5b 0xffffff849dedb780 : 0xffffff8019743134 0xffffff849dedb7e0 : 0xffffff801973f61c 0xffffff849dedb890 : 0xffffff8019914cd5 0xffffff849dedb990 : 0xffffff8019a1dbe4 0xffffff849dedbaa0 : 0xffffff801953aae8 0xffffff849dedbaf0 : 0xffffff8019539bd3 0xffffff849dedbb30 : 0xffffff80195454d0 0xffffff849dedbd00 : 0xffffff801954af0e 0xffffff849dedbf20 : 0xffffff80195cc2ef 0xffffff849dedbfb0 : 0xffffff80195e9ab5 Kernel Extensions in backtrace: com.apple.AppleFSCompression.AppleFSCompressionTypeZlib(1.0)[8A37264E-9D9A-3B95 -B0A1-EB1947CF70DA]@0xffffff7f9c085000->0xffffff7f9c08afff BSD process name corresponding to current thread: PProHeadless Mac OS version: 15G1212 Kernel version: Darwin Kernel Version 15.6.0: Wed Nov 2 20:30:56 PDT 2016; root:xnu-3248.60.11.1.2~2/RELEASE_X86_64 Kernel UUID: 865631CA-FB7C-31CA-9B7F-5CBFF3C38E0C Kernel slide: 0x0000000019200000 Kernel text base: 0xffffff8019400000 __HIB text base: 0xffffff8019300000 System model name: MacPro4,1 (Mac-F221BEC8) System uptime in nanoseconds: 17528748692190 last loaded kext at 1666059686075: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f9c1ac000, size 69632) last unloaded kext at 1814246146694: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f9c1a4000, size 32768) loaded kexts: com.paceap.kext.pacesupport.snowleopard 5.9.1 com.nvidia.CUDA 1.1.0 zoom.us.ZoomAudioDevice 1.2 com.owc.driver.Accelsior 1.0.3 com.blackmagic-design.desktopvideo.iokit.driver 10.8 com.mhlabs.driver.MobileIOAudioDriver.10.9 5.4d238 com.apple.filesystems.msdosfs 1.10 com.apple.driver.AppleBluetoothMultitouch 90.3 com.apple.driver.AppleHWSensor 1.9.5d0 com.apple.driver.AGPM 110.22.0 com.apple.driver.AppleTyMCEDriver 1.0.2d2 com.apple.filesystems.autofs 3.0 com.apple.driver.AppleOSXWatchdog 1 com.apple.driver.AppleMikeyHIDDriver 124 com.apple.driver.AudioAUUC 1.70 com.apple.driver.pmtelemetry 1 com.apple.driver.AppleUpstreamUserClient 3.6.1 com.apple.iokit.IOUserEthernet 1.0.1 com.apple.driver.AppleHDA 274.12 com.apple.driver.AppleMCCSControl 1.2.13 com.apple.driver.AppleMikeyDriver 274.12 com.apple.iokit.IOBluetoothSerialManager 4.4.6f1 com.apple.GeForce 10.1.0 com.apple.Dont_Steal_Mac_OS_X 7.0.0 com.apple.driver.AppleHV 1 com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1 com.apple.driver.AppleLPC 3.1 com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0 com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0 com.apple.iokit.SCSITaskUserClient 3.7.7 com.apple.driver.AppleFWOHCI 5.5.4 com.apple.driver.Intel82574L 2.7.0b1 com.apple.driver.AirPort.Brcm4331 800.20.24 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1 com.apple.iokit.IOAHCIBlockStorage 2.8.5 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0 com.apple.BootCache 38 com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1 com.apple.driver.usb.AppleUSBUHCIPCI 1.0.1 com.apple.driver.AppleAHCIPort 3.1.8 com.apple.driver.AppleRTC 2.0 com.apple.driver.AppleHPET 1.8 com.apple.driver.AppleACPIButtons 4.0 com.apple.driver.AppleSMBIOS 2.1 com.apple.driver.AppleACPIEC 4.0 com.apple.driver.AppleAPIC 1.7 com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0 com.apple.nke.applicationfirewall 163 com.apple.security.quarantine 3 com.apple.security.TMSafetyNet 8 com.apple.driver.AppleIntelCPUPowerManagement 218.0.0 com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7 com.apple.iokit.IOUSBMassStorageDriver 1.0.0 com.apple.driver.IOBluetoothHIDDriver 4.4.6f1 com.apple.driver.AppleMultitouchDriver 304.12 com.apple.driver.AppleHIDTransport 5 com.apple.kext.triggers 1.0 com.apple.driver.DspFuncLib 274.12 com.apple.kext.OSvKernDSPLib 525 com.apple.iokit.IOSurface 108.2.3 com.apple.iokit.IOAcceleratorFamily2 205.11 com.apple.nvidia.driver.NVDAGK100Hal 10.1.0 com.apple.nvidia.driver.NVDAResman 10.1.0 com.apple.AppleGraphicsDeviceControl 3.12.9 com.apple.driver.CoreCaptureResponder 1 com.apple.driver.AppleSMBusController 1.0.14d1 com.apple.iokit.IONDRVSupport 2.4.1 com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1 com.apple.iokit.IOBluetoothFamily 4.4.6f1 com.apple.driver.AppleHDAController 274.12 com.apple.iokit.IOHDAFamily 274.12 com.apple.iokit.IOGraphicsFamily 2.4.1 com.apple.iokit.IOSerialFamily 11 com.apple.driver.AppleSMBusPCI 1.0.14d1 com.apple.iokit.IOFireWireIP 2.2.6 com.apple.driver.AppleSMC 3.1.9 com.apple.driver.IOPlatformPluginLegacy 1.0.0 com.apple.driver.IOPlatformPluginFamily 6.0.0d7 com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0 com.apple.driver.AppleUSBHIDMouse 185.3 com.apple.iokit.IOUSBHIDDriver 900.4.1 com.apple.driver.AppleHIDMouse 185.3 com.apple.driver.AppleHIDKeyboard 181 com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1 com.apple.driver.AppleUSBAudio 303.3.1 com.apple.iokit.IOAudioFamily 204.4 com.apple.vecLib.kext 1.2.0 com.apple.driver.usb.cdc 5.0.0 com.apple.driver.usb.networking 5.0.0 com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1 com.apple.driver.usb.AppleUSBHub 1.0.1 com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7 com.apple.iokit.IOBDStorageFamily 1.8 com.apple.iokit.IODVDStorageFamily 1.8 com.apple.iokit.IOCDStorageFamily 1.8 com.apple.iokit.IOFireWireFamily 4.6.1 com.apple.iokit.IO80211Family 1110.26 com.apple.iokit.IONetworkingFamily 3.2 com.apple.driver.corecapture 1.0.4 com.apple.iokit.IOAHCISerialATAPI 2.6.2 com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7 com.apple.driver.usb.AppleUSBUHCI 1.0.1 com.apple.driver.usb.AppleUSBEHCI 1.0.1 com.apple.iokit.IOAHCIFamily 2.8.1 com.apple.iokit.IOUSBFamily 900.4.1 com.apple.iokit.IOUSBHostFamily 1.0.1 com.apple.driver.AppleUSBHostMergeProperties 1.0.1 com.apple.driver.AppleEFINVRAM 2.0 com.apple.driver.AppleEFIRuntime 2.0 com.apple.iokit.IOHIDFamily 2.0.0 com.apple.iokit.IOSMBusFamily 1.1 com.apple.security.sandbox 300.0 com.apple.kext.AppleMatch 1.0.0d1 com.apple.driver.AppleKeyStore 2 com.apple.driver.AppleMobileFileIntegrity 1.0.5 com.apple.driver.AppleCredentialManager 1.0 com.apple.driver.DiskImages 417.4 com.apple.iokit.IOStorageFamily 2.1 com.apple.iokit.IOReportFamily 31 com.apple.driver.AppleFDEKeyStore 28.30 com.apple.driver.AppleACPIPlatform 4.0 com.apple.iokit.IOPCIFamily 2.9 com.apple.iokit.IOACPIFamily 1.4 com.apple.kec.pthread 1 com.apple.kec.corecrypto 1.0 com.apple.kec.Libm 1 Model: MacPro4,1, BootROM MP41.0081.B07, 8 processors, Quad-Core Intel Xeon, 2.26 GHz, 40 GB, SMC 1.39f5 Graphics: NVIDIA GeForce GTX 680, NVIDIA GeForce GTX 680, PCIe, 2048 MB Memory Module: DIMM 1, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000 Memory Module: DIMM 2, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000 Memory Module: DIMM 3, 2 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313235553742465238432D47372020 Memory Module: DIMM 4, 2 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313235553742465238432D47372020 Memory Module: DIMM 5, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000 Memory Module: DIMM 6, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000 Memory Module: DIMM 7, 2 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313235553742465238432D47372020 Memory Module: DIMM 8, 2 GB, DDR3 ECC, 1066 MHz, 0x80AD, 0x484D54313235553742465238432D47372020 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.24) Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports Network Service: Ethernet 1, Ethernet, en0 PCI Card: NVIDIA GeForce GTX 680, Display Controller, Slot-1 PCI Card: NVIDIA GeForce GTX 680, NVDA,Parent, Slot-1 PCI Card: pci1b4b,9230, AHCI Controller, Slot-2 PCI Card: Intensity Pro, Video, Slot-4 PCI Card: pci1095,3132, Other Mass Storage Controller, Slot-3 Serial ATA Device: OWC Mercury Accelsior PCIe SSD, 239.9 GB Serial ATA Device: HL-DT-ST DVD-RW GH41N Serial ATA Device: WDC WD1001FALS-41K1B0, 1 TB Serial ATA Device: WDC WD6400AAKS-41H2B0, 640.14 GB Serial ATA Device: Hitachi HUA723020ALA641, 2 TB Serial ATA Device: Hitachi HUA723020ALA641, 2 TB Serial ATA Device: MARVELL VIRTUALL USB Device: USB Bus USB Device: USB Bus USB Device: iLok USB Device: USB Bus USB Device: BRCM2046 Hub USB Device: Bluetooth USB Host Controller USB Device: USB Bus USB Device: USB Bus USB Device: USB Bus USB Device: USB 2.0 Bus USB Device: USB2.0 Hub USB Device: USB2.0 Hub USB Device: USB2.0 Hub USB Device: eLicenser USB Device: Arturia MINILAB USB Device: USB 2.0 Bus USB Device: DataTraveler 2.0 USB Device: Keyboard Hub USB Device: Apple Optical USB Mouse USB Device: Apple Keyboard FireWire Device: built-in_hub, Up to 800 Mb/sec FireWire Device: 2882+DSP - FireWire Audio Interface, Boris Manufacturing Corporation, Up to 400 Mb/sec Thunderbolt Bus:
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‎Nov 10, 2016
07:25 AM
Thanks. I hope it's very very soon. Right now the only way I can use AE is if I disconnect my audio device, which is very bad for me since I have disconnect and reconnect about 3 times a day to work on my projects properly.
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‎Nov 09, 2016
07:58 AM
You are a genius Gorazd!! How the heck did you figure that one out? Brilliant. So far, working flawlessly. Why would Adobe make AE audio so ridiculously convoluted. It's not even an audio program. Anyway, I'm very grateful! Thank you. And thansk to all who answered. P
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‎Nov 08, 2016
10:33 AM
Ok, So I've seen a few of these and I have seen that this issue is partly due to the fact that I have an external audio system. If I switch to the Internal audio output I don't crash, but the preview doesn't play properly—it seems like it's cacheing but not rendering. I can scrub and do almost everything else but preview. I'm on a Mac Pro running El Capitan 2 x 2.26 GHz Quad-Core Intel Xeon 40 GB of DDR3 ECC an SSD Startup and cache on another drive NVIDIA GeForce GTX 680 2048 MB Never had a problem with AE before (Yes, I get it, I should have waited) I've tried a bunch of things like deleting preferences and starting from scratch. When I did this, smaller video files would preview fine but larger (2K) would not play and crashes the system. I have plenty of room on several internal drives and I've tried cacheing on each of them—same issue. Here's one of the error messages I get. After Effects Alert A copy of your project was saved at: /Volumes/Skinny5-1TB/SFA Sofi 2017/Sofi2017-textOverlays (converted)_5.aep. Last log message was: <123145346899968> <GPU Render Pipeline> <5> Copied GPU frame to CPU {x:1298, y:0, w:1920, h:1080} -> {x:1298, y:0, w:1920, h:1080} (8bpp) The main error I seem to get is this: After Effects Alert A copy of your project was saved at: /Volumes/Skinny5-1TB/SFA Sofi 2017/Sofi2017-textOverlays (converted)_1.aep. Last log message was: <123145346363392> <prefetch> <5> RequestPrefetchedFrame frame not in async list! Is there anything that I can do to get this to work or does all this just suck to a point where I just have to re-install the old version? I guess Adobe is aware of the issue?
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‎Jul 09, 2014
07:29 AM
I trashed the helper CEF file and restarted, repaired permissions and still no luck.
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