Continuous Fan and Force Quit

[sassoFoto]

Hi everyone,

After the latest few updates, it started with Photoshop. When I quit Photoshop, the window would close but the program would still be running and I'd have to force quit. The same thing with After effect and Premiere. The last few sessions now the fan just runs continuously without fail. As soon as I close Creative Cloud it stops. If I close Adobe Desktop Service from the Activity Monitor the fan stops.

I did a complete uninstall with Adobe on the line and I reinstalled programs and nothing changed. Adobe said that my mac can't keep up, but that's ridiculous. With just Creative Cloud running in the background of a two year old macbook pro, the mac can't keep up? Basically, it can't keep up doing nothing?

There has to be another explanation—one that also explains the hang-ups. When you can't quit a program properly, there has to be something wrong with the code. I know someone else must be experiencing this. It's very frustrating.

[Guest]

Hi

Try uninstalling the Creative Cloud Desktop app and see if that helps

Uninstall the Adobe Creative Cloud desktop application

This also might be worth a read

Fan running constantly and loudly - Apple Community

[sassoFoto]

I already did that—a complete uninstall. Are you saying to do that again, but just the Creative Cloud app alone?

[Guest]

usoundadobe  wrote

I already did that—a complete uninstall. Are you saying to do that again, but just the Creative Cloud app alone?

Use the Tool in the link I posted above, it will just remove the Adobe Creative Cloud desktop app

[Sebastian Bleak]

Hi Usound

When you did your Uninstall/Reinstall, did you tell it to remove the old preferences? Sometimes that makes a big difference.

Hope this helps

-S

[sassoFoto]

Thank you. Good question. I did a complete and clean uninstall with ADOBE and I didn't have any of my preferences—so it seemed. I definitely didn't have my workspaces so it could have blasted them. Did it blast all, I don't know. I might try it again making sure to blast everything. Is there an easy way to remove all preferences?

[davescm]

Hi

When you say you did a complete and clean uninstall and reinstall, did  you run the Adobe CC cleaner tool in between? This removes all traces so that you are genuinely getting a clean installation.

Use the Creative Cloud Cleaner Tool to solve installation problems

Dave

[sassoFoto]

Yes. I did that—with ADOBE. And I did it again this morning and I got everything out—EVERYTHING. I reinstalled Creative Cloud. Got a little fan but it stopped after a everything settled. Then I started by installing only Photoshop to start. The minute Photoshop started with NO FILE the fan started up and stayed. I opened a photo and did some painting. All fan, ALL the time. Then I did some painting and then closed the file without saving. The fan kept running and, even though I quit Photoshop, it became unresponsive to the quit. I had to force quit it, just like before. Would installing High Sierra help? I've been avoiding it for a few other programs. I'm on Sierra 10.12.6.

[sassoFoto]

Now I'm just getting this with Creative Cloud:

It just stays in the "checking for update" mode and it won't do anything else if I look for my assets.

[sassoFoto]

I couldn't wait any longer so I quit Creative Cloud and I quit Desktop Service—which had been running at 100% for 45 minutes straight at the top, by the way—in the Activity Monitor and the fan is normal now.

Something is still up. This is so crazy. I chewed up a battery at 90% in 1 hour.

[marijkeg93425946]

It looks like Adobe updates cause malfunctioning the elements program. It seems that they want you to buy their new programs

this way. I still try to work with A E nr 12. They don't like that but i'm not loaded.