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Carlos Laserna
Participating Frequently
Mar 3, 2026 8:20 PM UTC
Answered

Could not complete the Render Video command because of a problem with Adobe Media Encoder.

I’m using Adobe Photoshop 27.4.0 Release on a MacBook Pro with macOS Tahoe 26.0.3. It worked good until Render a video, when I read the message.

 

    Sameer K
    Sameer KCorrect answer
    Community Manager
    Mar 6, 2026 11:38 AM UTC

    Thank you for the video and the system information. I’ve tried to recreate this with an M1 machine that only has Photoshop and Photoshop (beta) for testing, but I couldn’t replicate the issue. One difference I noticed is the destination location used in the Video Render panel. 

    Could you change it to a folder located within the internal drive? 

    Also, check if Photoshop has full disk access on macOS:

     

    Thanks!

    Sameer K

    8 replies

    Sameer K
    Community Manager
    Community Manager
    Mar 5, 2026 9:11 AM UTC

    Hey, ​@Carlos Laserna. Welcome to the Photoshop Community. I'll help you figure this out. Based on the limited description, I’ve been unable to recreate this. Please share a video of your steps that lead to this issue and the system info from Photoshop Help > System Info. Copy and paste it into a text document, then upload and attach it here.

     

    Please test and confirm if Photoshop (Beta) has an issue. You can get Photoshop (Beta) from the Creative Cloud > Apps tab > Beta Apps section. 

     

    Thanks! 
    Sameer K

    (Type '@' and type my name to mention me when you reply)

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    Carlos Laserna
    Participating Frequently
    Mar 5, 2026 2:51 PM UTC

    Hi, ​@Sameer K 

    Attached you will find the video recorded and System Info required.

    As I said before, “I’m using Adobe Photoshop 27.4.0 Release on a MacBook Pro with macOS Tahoe 26.0.3”

    I couldn't find a Photoshop (Beta) to try.

    Thanks.

    carlos

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    Jeff Arola
    Community Expert
    Community Expert
    Mar 4, 2026 9:13 PM UTC

    The easiest thing to try is a reset of the Photoshop preferences:

    https://helpx.adobe.com/photoshop/desktop/get-started/settings-and-preferences/reset-preferences.html

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    Carlos Laserna
    Participating Frequently
    Mar 4, 2026 9:36 PM UTC

    I tried all the recommended ways and still hace the same notification.

     The last video made it was, without any problem, on February 25.

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    Carlos Laserna
    Participating Frequently
    Mar 4, 2026 9:40 PM UTC

    Sorry, Jeff. I wrote a mistake: it was not a video, if not an animated .gif

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