Skip to main content
N
nigelg15920686
Participant
October 8, 2023
Question

could not complete your request because of a program error

  • October 8, 2023
  • 1 reply
  • 363 views

Adobe Photoshop Version: 24.7.1 20230906.r.741 f0224ff x64 not working properly keeps coming up with "could not complete your request because of a program error" This is driving me mad I did an update and that's when it all started went back a version and still not working and I have a project to deliver tomorrow 9th Oct 2023  thank god for Affinity Designer. But I'm mad as I'm paying for PS service and there seems to be no direct info coming from Adobe I'm hopping mad 

    This topic has been closed for replies.

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    October 11, 2023

    Hey, @nigelg15920686. Welcome to the Photoshop Community. I'll move your response to discussions for now. We'll need more info to help you figure this out.

     

    Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. 

     

    When do you see the program error? Right at the launch, or while a specific task, or operation?

     

    If you've not already, please update Photoshop 2023 to 2024 via the Creative Cloud desktop app & check if the issue exists.

     

    Let me know how it goes.

    Thanks!
    Sameer K

    N
    nigelg15920686Author
    Participant
    October 18, 2023

    hi, I reloaded an older version and it started to work ok. The latest version didn't and I had problems opening documents and also closing PS once it was open I had to use Task Manager to shut it down   

    thanks 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices