Could not complete your request because of a program error.

Forum|Forum|2 years ago
June 28, 2023
13 replies
2254 views

"Could not complete your request because of a program error."

Happening anytime I try to open a file or do anything in Photoshop. I have gone through all the troubleshooting steps, uninstalled and reinstalled Photoshop, and tried rolling back to older versions. Nothing is fixing this error. Please help.

I am attempting to use Photoshop 24.6.0, but getting the same error on previous versions.
I am running Mac OS Ventura 13.4.1

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S

sal142Author

Participating Frequently

@CShubert - I lied - I didn't work. I was so hopeful last night.

S

sal142Author

Participating Frequently

I don't want to jinx it, but I think this may have worked - I will give it a full workout tomorrow and see if it is holding. Thank you @CShubert

CShubert

Community Manager

Hi @sal142

Let's make sure we're in a default state and there are no stale settings somewhere:

Restore your preferences using this manual method:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly?

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

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