Skip to main content
H
hugo_9613
Participant
August 6, 2025
Question

"Could not complete your request because of a program error"

  • August 6, 2025
  • 1 reply
  • 95 views

I get this message when I try to open a specific PSB file. It worked fine last night, and I don't have any problems with any other file. I changed machine, and the problem persists.
I've looked for a lot of solutions online. Disabling "Use graphics processor" doesn't work. I can't open it with Photopea because it's a large file with multiple canvas. I reset my preferences, updated the software, uninstalled and reinstalled... I don't know what to do anymore, and I really need this file. It's large, 3GB, but I can open much larger ones.

Any ideas?
Thank you

 

1 reply

A
Community Manager
AlekeCommunity Manager
Community Manager
August 6, 2025

Hi @hugo_9613, welcome to the community!

 

Could you share a bit more about what’s going on with the file? What version of Photoshop are you using? Also, did anything unusual happen while you were working on it last night, like a power outage or crash?

 

If the issue is happening across different machines but only with this specific file, it might be a sign that the file is corrupted. One thing you could try is opening it in Photoshop Web or Adobe Illustrator to see if it loads there.

 

Let me know what you find, happy to help further!

Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices