Participant

Question

Could not complete your request because of a program error when I try to drag&drop or open photo

Forum|Forum|9 months ago
October 21, 2025
3 replies
409 views

Photoshop 26.10

Windows 10 Pro 22H2

I used this last night to remove objects from about 20 pictures, the "open" function was working great, also with the exporting process. No problems. A bit later, I was starting another task, and all I was trying was to drag and drop a picture, remove the background, and collage it with another picture when this stubborn error kept appearing. I was expecting the picture to open on the canvas as a Layer and just do my thing from there. I restarted PS, I restarted computer, I did everything from the guides, I updated the drivers. I also used an older version, same problem. I don't know what else to do. Any suggestion is helpful

Windows

C

CrunchyElia

Participant

I’m having the same exact issue. Up until recently I’ve been able to drag and drop images onto my canvas perfectly fine, then it suddenly decided to start giving me this error message: “Could not complete your request because of a program error”. I opened Adobe Creative Cloud to update Photoshop, it’s using the latest version. I hid all layers and saved the file under a different name, then saved them one layer at a time, same error. I tried renaming my Photoshop folder to “Adobe Photoshop 2026.old” (I do not have an “Adobe Photoshop Beta” folder like the article described) and restarted my computer, same error. I renamed my “com.adobe.unifidedpanel” folder to “~com.adobe.unifiedpanel”, same error. I have no idea what to do.

The “Learn how to fix” button under the error window doesn’t even direct me to an article on this particular issue. It sends me to a page about saving files.
If anyone has a fix please let me know.

V

valentin_9539Author

Participant

I already looked over those suggestions

Sameer K

Community Manager

Hey, @valentin_9539. Welcome to the Photoshop Community. I'll need more info to help you figure this out.

Have you recently also updated Windows or any other drivers? Try these primary steps:

Go to the location of the preference folder below and rename it to backup.

Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop Beta > Rename > Adobe Photoshop Beta. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

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CrunchyElia

Participant

I tried this, it did not work. Photoshop is still not allowing me to drag and drop images onto my canvas.

Ged_Traynor

Community Expert

@valentin_9539 have a look here to see if it help

https://helpx.adobe.com/ie/photoshop/kb/program-error-opening-psd.html

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CrunchyElia

Participant

I tried this too, it did not help. I’m able to save files just fine, Photoshop is just not allowing me to drag and drop images onto my canvas by giving me the message “Could not complete your request because of a program error”.

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