Could not complete your request because the disk is not available

Forum|Forum|1 year ago
May 1, 2024
21 replies
31440 views

Hello,

I've been working all day on a PSD file, but my computer suddenly crashed. When it booted back up, I tried opening the file again and I keep getting an error that says:

"Could not complete your request because the disk is not available."

I can open other files on the same folder/disk just fine, just not this one. Is there a way I can repair this file?

Windows

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Kevin Stohlmeyer

Community Expert

@default31859426xz2qaq is the disk/location a local file or external/network drive?

D

default31859426xz2qaqAuthor

Participant

It is a local file, on my E drive.

For reference, here are a few things i've tried (but to no success)

- move the file to another drive

- open it on a completely different computer

- open it on Acrobat

- repair the file via 4ddig

- auto recovery folder was empty

I also noticed all my photoshop preferences had been reset.

Kevin Stohlmeyer

Community Expert

Sounds like a pretty significant crash on your OS if the system preferences were reset too. The file may be beyond help if it crashed while saving.

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