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Legend
May 31, 2026
Answered

Could not open because not a valid Photoshop document

  • May 31, 2026
  • 1 reply
  • 22 views

I've suddenly had major problems with Photoshop on Mac Studio. The PSD files open extremely slowly and some simply won't open. Messages says “Could not open xxx because it is not a valid Photoshop document. Any ideas of what to do?

    Correct answer jane-e

    @oleschwander 

     

    When I have a file that won’t open, I open it in Mac Preview first, then Save or Export it. In the case of a wrong extension, you can delete the extension and save it in Preview. The correct extension will be added back in.

     

    Can you give this a try?

     

    Jane

     

    1 reply

    jane-e
    Community Expert
    jane-eCommunity ExpertCorrect answer
    Community Expert
    May 31, 2026

    @oleschwander 

     

    When I have a file that won’t open, I open it in Mac Preview first, then Save or Export it. In the case of a wrong extension, you can delete the extension and save it in Preview. The correct extension will be added back in.

     

    Can you give this a try?

     

    Jane

     

    Legend
    May 31, 2026

    Thanks a lot Jane.