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blackmint
Participating Frequently
April 2, 2020
Answered

Could not open because of disk error - Photoshop 2020 on macOS Catalina 10.15.4

  • April 2, 2020
  • 4 replies
  • 79226 views

Hi

From Lightroom Classic:

Both lightroom and photoshop are the latest versions

I have the following issues transferring directly to Photoshop 2020 from lightroom.

When selecting "Edit in Photoshop 2020" I receive an error messge from Photoshop "Could not open "File Name" because of a disk error

Option to transfer to Photoshop from Lightroom "Merge to Panorama, Merge to HDR and Open as layers in Photoshop" are all blanked out

Open as Smart Object also receives the error as above.

 

Scratch Disk is selected (Macintosh HD) and I have over 800GB of free space

Running OS Catalina V 10.15.4

 

Can anyone please help with this?

 

Regards

 

Mark Smith

 

{Thread renamed by moderator}

    Correct answer Sahil.Chawla

    Hi Mark,

    Sorry that you're getting an error message "cannot open because of a disk error" in Photoshop while editing the image from Lightroom Classic

     

    Could you please check the steps mentioned in this article https://helpx.adobe.com/lightroom-classic/kb/edit-photoshop-command-missing-photoshop.html and see how it goes?

     

    If that does not help, please try going to the System Preferences of the macOS, then Security and Privacy and add Photoshop to Accessibility under the Privacy tab. Also, grant permissions to Photoshop 2020 under the Files and Folders section.

     

    Let us know if it helps.
    Regards,
    Sahil

    4 replies

    J
    jacquiem11343266
    Participant
    June 9, 2022

    I've done all of the suggestions on here but nothing is working for me. If I try to edit file either as is or a smart object a message pops up saying 

    Could not open “_76A5499.CR3” because of a disk error.

    Help!

      K
      KGee2020
      Participant
      June 15, 2022

      Same problem, works one day and not another.  Done all above suggestions multiple times!

        J
        Jeff Elzemeyer
        Participant
        August 19, 2022

        Im having the same problem on MacBook Pro.  Just started out of the blue.

         

         

        O
        OpticalEssence
        Participant
        September 8, 2020

        Updating Camera Raw fixed this issue for me (something for other users to try). 

        D
        dexterf32688360
        Participant
        August 31, 2020

        Hi Sahil,

         

        I'm getting the same error message, I've followed the steps in the article but I still can't "edit in photoshop" from Lightroom. I also uninstalled PS and reinstalled. However the com.adobe.photoshop.plist file isn't there for me in the preferences folder. Am I missing a step?

          R
          Raul Z Photography
          Participant
          January 20, 2021

          Just figured out the solution.  I got this message because Photoshop did not have access to my hard drive.  Went to System Preferences Security and Privacy then go to files and folders and click on removable volumes. that added Photoshop to have access to my Harddrive and now it is working.  

            M
            maryw50751008
            Participant
            April 10, 2021

            Perfect!  Worked like a charm.  Thanks so much for sharing your discovery with the rest of us.

             

              Sahil.Chawla
              Adobe Employee
              Sahil.ChawlaCorrect answer
              Adobe Employee
              April 2, 2020

              Hi Mark,

              Sorry that you're getting an error message "cannot open because of a disk error" in Photoshop while editing the image from Lightroom Classic

               

              Could you please check the steps mentioned in this article https://helpx.adobe.com/lightroom-classic/kb/edit-photoshop-command-missing-photoshop.html and see how it goes?

               

              If that does not help, please try going to the System Preferences of the macOS, then Security and Privacy and add Photoshop to Accessibility under the Privacy tab. Also, grant permissions to Photoshop 2020 under the Files and Folders section.

               

              Let us know if it helps.
              Regards,
              Sahil

                B
                blackmintAuthor
                Participating Frequently
                April 2, 2020

                Hi Sahil

                I have carried out the following:

                Removed and reinstalled Photoshop

                All accesabilty changes as instructed

                Removed the .plist file

                Opened Photoshop

                Results:

                i can now use the Edit in Photoshop and open as a smart object

                However, the other options are still greyed out.

                the .plist files are different to the one I removed

                com.adobe.photoshop.plist does not appear any longer.

                 

                A step forward at least

                 

                Regards

                 

                Mark

                 

                 

                 

                 

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