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J
Joanne FS
Participant
January 25, 2022
Answered

Could not open "filename.psd" because the file is locked

  • January 25, 2022
  • 2 replies
  • 18615 views

Not able to open open a few psds, getting this error

 

Could not open “RAM5DC_LH_edit.psd” because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder.

 

What we tried for this error resolution - 

1. Gave photoshop full disk access under the preferences

2. The issue is only for a few files and if the file is copied to a different location on the same file server, the issue is resolved.

3. Update the Photoshop to the latest version.

 

 

    Correct answer Kevin Stohlmeyer

    Yes. All the time. It is because the server and Photoshop are still communicating and it thinks PS still has the file open.

    If you are the only one accessing the file, do this as a test.

    1. Quit Photoshop
    2. Unmount the server share
    3. Remount the server
    4. Open the file

    Does the error still occur?

    If it doesn't that points directly to the read/write speed issues on your server and Photoshop. Hence why Adobe does not support working across a network.

    2 replies

    P
    Positive5E8A
    Participant
    August 2, 2022

    Same problem since we bought the new macbook pro (M1pro chip)
    We have 4 imacs 27 (intel chip) and 1 new macbook pro (M1 pro). The problem accourd only on M1 pro.

    Someone else has a similar comparison?

    A
    adobe9k70303841
    Participant
    August 5, 2022

    Yes Ive got the same problems....4 new Macbook Pro M1 with all the same "saving or opening" problems....still got one Designer on a 2020 Intel iMac 27" and runs without any problem. I hope there will be a fix soon....got 4 frustrated Designers 😞

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    August 5, 2022

    There is no "fix" coming. This has been around for decades. It's the nature of the limitations of the physical hardware. Drag local, edit, save then drag back to backup on a server.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    January 25, 2022

    Drag the files to your local HD and they should open.

    Opening off a server via Photoshop is sketchy at best.

    Between server permissions and read/write speed - the official Adobe position is to never work directly on a server.

      J
      Joanne FSAuthor
      Participant
      January 28, 2022

      Thanks for your response. I have always been able to open a .psd file from the server, it has never been an issue. I cannot possible drag every image I need to look at onto my desktop. If I have to work on it, yes I agree off the server is best. 

      Has anyone had this warning come up?

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity ExpertCorrect answer
      Community Expert
      January 28, 2022

      Yes. All the time. It is because the server and Photoshop are still communicating and it thinks PS still has the file open.

      If you are the only one accessing the file, do this as a test.

      1. Quit Photoshop
      2. Unmount the server share
      3. Remount the server
      4. Open the file

      Does the error still occur?

      If it doesn't that points directly to the read/write speed issues on your server and Photoshop. Hence why Adobe does not support working across a network.

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